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Added 11 mins ago
SF
Key Account Manager, Ontario & Southern Central Region
Shearer's Foods
Mississauga, ON
- Full-time
Key Account Manager, Ontario & Southern/Central Region
Added 11 mins ago
IS
Boutique Manager
IWC Schaffhausen
Vancouver, BC
- Full-time
The IWC Boutique Manager is responsible of leading all activities to achieve business objectives and to build a supreme service culture. He/She will be an inspiring leader with high passion…
Added 14 mins ago
Service Manager - Saanichton, BC
Velocity Vehicle Group
Saanichton, BC
The Service Manager is responsible for the day-to-day operations of the service department including preparing and meeting the department's annual budget, reviewing department budget daily,…
Added 24 mins ago
BP
Property Manager - Greenview
Broadstreet Properties LTD
AB
- Full-time
Property Manager will follow and uphold all Broadstreet Properties’ policies and procedures as outlined in the Operations Manual, Employee Handbook and as directed by the Area Manager
Added 24 mins ago
BP
Property Manager - Jardin Apartments
Broadstreet Properties LTD
St. Albert, AB
- Full-time
Property Manager will follow and uphold all Broadstreet Properties’ policies and procedures as outlined in the Operations Manual, Employee Handbook and as directed by the Area Manager
Added 24 mins ago
DH
Corporate Showroom & Events Coordinator
Divine Hardwood Flooring Ltd.
Calgary, AB
- $60,000 CAD / year
- Full-time
Partner with the Corporate Showroom Manager & Product Development to roll out new products to the showrooms and sales teams.
Added 25 mins ago
TC
Culinary Management | Assistant Kitchen Manager | Kitchen Manager
The Canadian Brewhouse
London, ON
- $19 CAD / hour
- Full-time
…training of all team members in every aspect of our back-of-house operations. This collaborative approach ensures mutual support and positions you for seamless advancement when the path to…
Added 25 mins ago
P
Assistant Community Manager
Parkbridge
Wasaga Beach, ON
- Full-time
Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
Added 37 mins ago
QP
Assistant Community Manager
QuadReal Property Group
Wasaga Beach, ON
- Full-time
Assist the Community Manager in overseeing the day-to-day operations of the property, ensuring smooth and efficient functioning.
Added 37 mins ago
MK
Store Manager, Scarborough Town Centre - Scarborough ON
Michael Kors
Toronto, ON · Scarborough
- Full-time
…drive your business by being a hands-on leader! As a Store Manager, you will develop a dynamic team that is focused on the client experience and building lasting relationships, while…
Added 37 mins ago
P
Tax Accountant
PressReader
Remote, Canada
- Remote
As a Tax Accountant, you will prepare and review sales tax, VAT, GST/HST, and other indirect tax filings, maintain supporting schedules and documentation, assist with financial reporting…
Added 42 mins ago
NS
Branch Manager
National Seating & Mobility
Ottawa, ON
- Full-time
We’re looking for a Branch Manager who is a strong people leader, customer-focused, organized and business-minded - and who wants to make a meaningful difference every day.
Added 42 mins ago
NS
Branch Manager
National Seating & Mobility
Barrie, ON · Toronto, ON · North York, ON
- Full-time
We’re looking for a Branch Manager who is a strong people leader, customer-focused, organized and business-minded - and who wants to make a meaningful difference every day.
Added 43 mins ago
SF
Key Account Manager, Quebec & Eastern Region
Shearer's Foods
Mississauga, ON
- Full-time
We are seeking a pair of high-caliber Key Account Manager for our Canadian and International business unit with a mandate to drive profitable and sustainable revenue and volume growth. This…
Added 54 mins ago
CC
Retail Sales Associate
Canna Cabana
Hamilton, ON · Main St, Hamilton, ON
- $17.6 to $18.5 CAD / hour
- Part-time
Canna Cabana is actively seeking Part-Time Sales Associates who are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us and…
Added 54 mins ago
CC
Retail Shift Leader
Canna Cabana
High River, AB
- Part-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 54 mins ago
CC
Retail Shift Leader
Canna Cabana
High River, AB
- Full-time
Provide assistance to store management in supervising and facilitating the daily operations of the store
Added 1 hour ago
CE
Digital Marketing Strategist (in house)
Cutting Edge Digital Marketing
AB · Edmonton, AB
- Full-time
Experience supporting business consulting and aligning marketing with sales/operations
Added 1 hour ago
SE
Field Service Manager - Canada
Siemens Energy
AB · Edmonton, AB
- Full-time
The Field Service Manager plays a critical role in coordinating and optimizing the deployment of technical resources for the Field Operations team. This position is responsible for managing…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Penticton, BC
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Evening Greenlight Requisition
Shoppers Drug Mart
Kenora, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
W
(CAN) Consumables Department Manager
Walmart
Westbank, BC
- Full-time
The Consumables Department Manager leads daily department operations by coordinating associate activities to deliver a strong customer experience. This role ensures the sales floor is fully…
Added 1 hour ago
TH
Merchandising Associate 4 Month Contract Part Time - TORONTO CURITY
The Home Depot
Canada
- Part-time
…strategies and ensure product is displayed correctly to drive sales and maximize inventory turns. MEAs work in teams with on-site supervision, and provide service to multiple departments in…
Added 1 hour ago
R
Branch Manager
RBC
Gatineau, QC
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 hour ago
SS
General Manager
Sienna Senior Living
Port Coquitlam, BC
- Full-time
Join our compassionate and dynamic team as the General Manager at Sienna Senior Living, where we hold the privilege of serving Canada’s seniors with the utmost comfort, dignity, and…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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