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RB
Branch Manager - Kitchener-Waterloo Market - Elmira Branch
Royal Bank of Canada
Kitchener, ON
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added just now
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Branch Manager - Kitchener-Waterloo Market - Elmira Branch
RBC
Kitchener, ON
- Full-time
…relationships and encourage collaboration across all roles, as well as steward digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff…
Added 1 hour ago
J
Senior Lifecycle Marketing Manager
Jobber
Remote, Canada
- Full-time
- Remote
…represent Lifecycle Marketing across the organization and be a steward for your area of focus across the…
Added 2 hours ago
M
Manager, Payments Data Governance
Metrolinx
Toronto, ON
- Full-time
…artifacts, including data source inventories and data owner, steward and custodian…
Added 2 hours ago
WO
Controller
WP Osborne Executive Search Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Oversee the integrity of portfolio financial systems and reporting outputs, acting as a data steward and partnering with cross-functional teams to identify and remediate data or process…
Added 3 hours ago
CO
Job ID #32304: Project Manager, Community Roadway Safety
City of Hamilton
Hamilton, ON · Stoney Creek, Ontario
- Full-time
…leader in Vision Zero, community Roadway Safety matters and steward in the delivery of technical and administrative services to the public, internal clients and external…
Added 11 hours ago
SH
Senior Financial Analyst
Scarborough Health Network
Toronto, ON · Consilium Place
- Full-time
Act as the Data Steward between internal stakeholders and the Data Governance Management (DGM) team to escalate complex data issues.
Added 13 hours ago
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Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Pacific Centre, Vancouver, BC
Estée Lauder Companies
Vancouver, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
EL
Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Chinook Centre, Calgary, AB
Estée Lauder Companies
Calgary, AB
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 13 hours ago
CS
Manager, Food and Beverage BMO Centre - Full Time
Calgary Stampede
AB · CALGARY, AB
- Full-time
Build and steward relationships with internal leaders, external event partners, and clients, representing the catering business unit with the credibility and commercial fluency of someone…
Added 14 hours ago
EL
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - PT Seasonal - Metropolis - Burnaby BC
Estée Lauder Companies
Burnaby, BC
- Full-time
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 17 hours ago
UO
Alumni Program Specialist, AR Programs & Services, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Steward speakers and volunteers, as required, including showing gratitude and completing appropriate and follow-up, as well as honorariums or required payments.
Added 17 hours ago
M
Engineering Technician
MineSense
Vancouver, BC
- Full-time
…you step into our team, you’re not just an employee; you’re a steward of these…
Added 17 hours ago
MT
Engineering Technician
MineSense Technologies Ltd.
Vancouver, BC
- $52,500 to $56,000 CAD / year
- Full-time
…you step into our team, you’re not just an employee; you’re a steward of these…
Added 17 hours ago
DG
Chef Exécutif / Executive Chef
Dexterra Group
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…will also be a true culinary creator, people developer, and steward of our three Fresh-Scratch-Local pillars. This job is located in the Eastern Townships of…
Added 18 hours ago
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Manager - Supply Chain
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- Full-time
Added 19 hours ago
MT
Manager - Supply Chain
MineSense Technologies Ltd.
Vancouver, BC
- $100,000 to $130,000 CAD / year
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…you step into our team, you’re not just an employee; you’re a steward of these…
Added 19 hours ago
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Human Factors Specialist
AtkinsRéalis
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…world since for more than 60 years. We are proud to be the steward of Canadian CANDU nuclear…
Added 19 hours ago
PW
Community and Special Projects Coordinator
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- Full-time
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Steward donors and sponsors, and develop fundraising materials such as donor communications, sponsorship packages and recognition initiatives
Added 19 hours ago
SL
Senior Data Engineer
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Serve as a leading information security data expert and data steward, ensuring data is interpreted and applied appropriately to use cases and challenges.
Added 20 hours ago
Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Pacific Centre, Vancouver, BC
ELC Beauty LLC
Vancouver, BC
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 20 hours ago
Beauty Advisor/Artist Freelancer/On-Call - Jo Malone London - PT Seasonal - Metropolis - Burnaby BC
ELC Beauty LLC
Burnaby, BC
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…
Added 20 hours ago
CC
Manager, Leadership Giving
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Toronto, ON
- $67,000 to $77,000 CAD / year
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…required to effectively identify, qualify, cultivate, solicit, and steward major gift donors within the Ontario…
Added 21 hours ago
F&
Full-Time Retail Experience Lead
Fire & Flower Inc.
Windsor, ON
- Full-time
Act as a steward of education and compliance.
Added 21 hours ago
Beauty Advisor (Freelance/On-Call) - Jo Malone London - PT Seasonal - Chinook Centre, Calgary, AB
ELC Beauty LLC
Calgary, AB
…skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories…

Fire & Flower Inc.

Retail Experience Lead

Beaumont, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Compliance
Communication
Troubleshooting
Time management
Sales software
Data entry
Objection handling
Alarm systems
Training

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Customer service
Cash management
Compliance
Staff supervision
Sales strategies
Conflict resolution
Inventory
Onboarding
Training
Alarm systems
Data entry
Retail sales principles
Team leadership
Product knowledge
Time management
Organizational skills
Retail management

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