Find work in Canada.

317,932 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
AE
Regional Manager – Engineering Operations and Business Development
ART Engineering Inc.
Toronto, ON · North York, ON
- Full-time
ART Engineering Inc. is seeking an experienced and motivated professional to lead the growth and development of our North York (Greater Toronto Area) office.
Added 11 mins ago
SM
RQ11650 – Scrum Master – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…coaching, and Agile delivery. The successful candidate will lead Agile teams, facilitate Scrum ceremonies, remove impediments, support Product Owners, manage stakeholder relationships,…
Added 11 mins ago
WU
Programming Coordinator
Western University
London, ON
- Contract
…population in purposeful campus and community experiences, that lead to personal, civic and leadership…
Added 11 mins ago
SM
RQ11635 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in structured methodologies for the development, design, implementation and maintenance of applications.
Added 11 mins ago
TO
Manager, Digital Transformation and Delivery
Town of Georgina
Georgina, ON
- $148,377.6 to $173,580.8 CAD / year
- Full-time
Leads complex cross-departmental transformation initiatives from discovery, service design and process redesign through implementation, adoption, sustainment and continuous improvement.
Added 11 mins ago
WI
Experienced Change Management Specialist
WSP in Canada
Toronto, ON
- Full-time
…helping clients move confidently from change planning through implementation and…
Added 11 mins ago
M
Quality Engineer
MicroAgility
Toronto, ON
- Full-time
Evaluate process capability in collaboration with the Production team and support the implementation of capable manufacturing processes.
Added 11 mins ago
ST
Plant Director
Stratagem Talent Advisory
Vancouver, BC · Greater Vancouver, BC
- $150,000 to $170,000 CAD / year
- Full-time
Lead all plant operations, including production, machine shop, logistics, warehousing, and distribution activities.
Added 11 mins ago
CO
Park Planning Specialist
City of St. Albert
St. Albert, AB
- $86,055.32 to $105,914.9 CAD / year
- Full-time
Coordinate project planning, consultant services, public participation activities, and implementation processes.
Added 12 mins ago
C
Senior Director, Indigenous Relations & Reconciliation
CIBC
Toronto, ON
- Full-time
Strategy leadership - Lead the development and ongoing evolution of CIBC’s enterprise Indigenous Relations and Reconciliation strategy, including the roadmap, annual priorities,…
Added 12 mins ago
C
Sr. Application Developer
CIBC
Toronto, ON
- Full-time
…using Node.js, .NET/.NET Core, Blazor, and Angular. You’ll lead the technical design, development, and integration of these applications and services across…
Added 12 mins ago
CT
Associate Manager, Store Operations (18 Month Contract)
Canadian Tire Corporation
Toronto, ON
- $68,000 to $75,000 CAD / year
- Full-time
Lead the creation of operational plans and best practices for national implementation, including scope, timelines, resource requirements, process design, and stakeholder analysis. Make…
Added 12 mins ago
B
Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
…Journey Enablement team within Business Banking. This role will lead initiatives that are focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The…
Added 12 mins ago
B
Senior Manager, Journey Enablement, Acquire and One Client
BMO
Toronto, ON · BMOPLACE
- Full-time
…Marketing, Channels, Distribution and Risk teams. This role will lead initiatives focused on accelerating new-to-bank acquisitions and deepening existing client relationships. The…
Added 12 mins ago
SAP Training/Testing Lead
Syntax
Thornhill, ON
Added 27 mins ago
CPIC Information Operator II - Shift Supervisor
City of Edmonton
AB
…are seeking a highly motivated and adaptable professional to lead and manage teams in this fast-paced, dynamic environment. This role requires exceptional supervision and teamwork skills to…
Added 27 mins ago
Specialist, Identity & Access Management
CMHC - SCHL
Ottawa, ON · Montreal, QC
Lead end‑to‑end access reviews for assigned systems, challenging access appropriateness and driving required remediation.
Added 27 mins ago
SC
Change Management Consultant
Servus Credit Union
Red Deer, AB · Edmonton, AB · Calgary, AB
- Full-time
Coordinate, design, develop and implement project deliverables, including change risk and impact assessments, change plans and tactical plans for implementation
Added 27 mins ago
TC
Supervisor of Nursing and Personal Care I
The Corporation of the County of Lambton
Petrolia, ON
- Full-time
Ensure the development, implementation, and ongoing evaluation of individualized Care Plans in collaboration with the interdisciplinary team.
Added 27 mins ago
I
Clinic Manager - Contract
IIPCT
Tyendinaga Mohawk Territory, ON
- Contract
We are seeking a passionate, dedicated, and culturally aware Clinic Manager to lead our Indigenous Interprofessional Primary Care Team. Reporting directly to the Executive Director, the…
Added 27 mins ago
PH
Project Manager
Providence Healthcare
Vancouver, BC
- Temporary
As the Project Manager, reporting to the Lead, you will:
Added 27 mins ago
E
Deployment Strategist Lead, Future Platforms | Housing
EliseAI
Toronto, ON
- Full-time
…across complex customer stakeholder groups, guiding high-stakes implementation and workflow decisions, and coordinating tightly with Product and Engineering to translate real-world needs…
Added 41 mins ago
S
Senior Technical Lead
Scalian
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Le/La Lead Ingénieur/concepteur dirigera une équipe de concepteurs hardware/électroniques multidisciplinaire qui travaillent à l’élaboration, l’implémentation et la validation de matériels…
Added 41 mins ago
RP
Director of Healthcare Services
Reimagined Parking
Vancouver, BC
- $110,000 to $120,000 CAD / year
- Full-time
Lead the development and implementation of new parking technologies and solutions.
Added 41 mins ago
JC
Business Development Director
JCB Construction Canada
Concord, ON
- Full-time
Lead meetings with prospective customers, ensuring a clear understanding of their objectives, challenges, and needs, and propose tailored solutions.

Fire & Flower Inc.

Retail Experience Lead

Hamilton, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, maintain store presentation, and act as a primary resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this position.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Sales strategy
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Compliance
Customer service
Cash management
Staff supervision
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Inventory
Retail management
Product presentation

Report this job