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Added 10 mins ago
Applied IoT & Data Specialist
Mohawk College
Hamilton, ON
Reporting to the General Manager, Energy & Power Innovation Centre (EPIC), the Applied IoT and Data Specialist will serve as a senior resource to projects in the areas of software…
Added 10 mins ago
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Health & Safety Coordinator
Walker
Niagara Falls, ON
- Full-time
Reporting directly to the Health & Safety Manager, you’ll support the implementation and ongoing improvement of our Safety Management System (SMS). You’ll work closely with site teams,…
Added 10 mins ago
P
57-26 Casual Counsellor ABI Forestview
Pathways
Renfrew, ON
- Part-time
Under the direction of the Client Services Manager, the Counsellor, ABI plans and facilitates the implementation of flexible and responsive support to adults living with a brain injury in…
Added 10 mins ago
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Manager, Global Wellbeing
OMERS
Toronto, ON · Head Office Toronto
- Full-time
The Manager, Global Wellbeing leads the development and execution of the global programs, strategies and initiatives that support the wellbeing of our people across OMERS and Oxford. You…
Added 23 mins ago
MB
restaurant manager
Mary Brown's Chicken
Moncton, NB
- Full-time
Participate in marketing plans and implementation
Added 23 mins ago
MC
Manager, Community (Ontario)
MS Canada
Niagara Falls, ON
- $68,000 to $72,000 CAD / year
- Full-time
The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…
Added 23 mins ago
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food services manager
Dairy Queen
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- Full-time
Participate in marketing plans and implementation
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Manager, Community (Ontario)
MS Canada
Windsor, ON
- $68,000 to $72,000 CAD / year
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The Manager, Community supports the implementation of community strategies, regional initiatives, revenue generation and outreach plans, identifying opportunities to strengthen partnerships…
Added 23 mins ago
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Senior Manager, Change Management & Organizational Development
Aplin
Mississauga, ON
- Full-time
Our client is seeking a Senior Manager, Change Management & Organizational Development to play a key role in a significant Operating Model Evolution program.
Added 23 mins ago
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Application & Integration Technical Analyst
City of Saint John
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- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 23 mins ago
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Senior Consulting Manager - Senior Business Analyst, Master Data Management / Counterparty
Cognizant
Toronto, ON
- $125,000 to $150,000 CAD / year
- Full-time
As a Senior Consulting Manager specializing as a Sr. Business Analyst- Master Data Management (MDM) and Counterparty Data, you will work with leading Capital Markets clients to assess,…
Added 23 mins ago
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Azure Architect
TECONICA SOFTWARES
Toronto, ON
- Contract
Added 23 mins ago
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Sr. Services Project Manager - Bilingual (French/English) / Gestionnaire principal(e) de projets de services - Bilingue (Français/Anglais)
UKG
Canada
- Full-time
The Senior Services Project Manager is responsible for the day-to-day delivery of the UKG product suite. The Project Manager is expected to manage all stages of the implementation life…
Added 23 mins ago
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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Saint John, NB
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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Added 23 mins ago
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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Project Manager
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We are seeking a highly engaged, energetic, organized and detail-oriented Project Manager to join our team in Prince George, BC. The ideal candidate will demonstrate strong leadership…
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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Added 23 mins ago
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Move Coordinator (Term)
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Toronto, ON
- $98,343 to $107,249 CAD / year
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Reporting to the Senior Manager, Capital Revitalization Services, the Move Coordinator is responsible for planning, coordinating, and overseeing the relocation of school operations to new,…
Added 23 mins ago
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
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Added 23 mins ago
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SAP Solution Architect - Senior Manager (EAM/Plant Maintenance)
EY
Victoria, BC
- Full-time
EY Technology Consulting is a fast-moving and high-growth area within EY. We are currently looking for a Senior Manager – SAP Solution Architect to join our Enterprise Applications team.…

Fire & Flower Inc.

Retail Experience Lead

Hamilton, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, maintain store presentation, and act as a primary resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this position.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Sales strategy
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Compliance
Customer service
Cash management
Staff supervision
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Inventory
Retail management
Product presentation

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