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Added 12 mins ago
NC
Administrative Assistant
Numis CPAs Inc.
AB · Alberta, Canada
- Full-time
…Administrative Assistant to join our team! Reporting to the Admin Manager, you will play a key role in providing essential support to our staff and clients while ensuring smooth execution…
Added 12 mins ago
B
Residential Concierge
Bertone
Montreal, QC
- Full-time
…to help maintain the cleanliness, appearance, and day-to-day operations of one of our residential properties. Through a combination of housekeeping, light maintenance, and resident support,…
Added 12 mins ago
DG
fast food restaurant manager
DQ Grill & Chill Restaurant
Sturgeon Falls, ON
- Full-time
Plan, organize, direct, control and evaluate daily operations
Added 12 mins ago
TF
Warehouse Associate 2
The Fastener Group Ltd.
Brandon, MB
- Full-time
…exceptional customer service, ensuring that our clients receive the support they need. At TFG, we embrace growth and innovation as we serve a diverse range of sectors, including…
Added 12 mins ago
CI
Systems Engineering Technician (SET)
Calian in Space & Technology
Saint-Gabriel-de-Valcartier, QC
- Full-time
Le Technicien en ingénierie des systèmes (SET) assure le soutien aux opérations et à la maintenance des réseaux sous la direction du Technicien principal en ingénierie des systèmes (SSET).…
Added 12 mins ago
SH
front desk manager
Sparkling Hill Resort & Spa
Vernon, BC
- Full-time
Develop and implement policies and procedures for daily operations
Added 12 mins ago
SW
Plant Manager
Smurfit Westrock
Markham, ON
- Full-time
The Plant Manager is responsible for the overall leadership and performance of the Mississauga manufacturing facility. Reporting to the Regional General Manager, this role has full…
Added 12 mins ago
RE
Project Manager
Rising Edge Group
AB · Edmonton, AB
- Full-time
…that power critical infrastructure across North America. With operations in both Canada and the United States, we partner with clients across the electrical utilities, renewable energy, and…
Added 12 mins ago
RU
Office Services Coordinator
Ricoh USA, Inc.
Mississauga, ON
- Full-time
Ricoh is currently looking for career-oriented individual to supervise the day-to-day operations and staff of specified location. The Assistant Manager may run shifts or site solo.…
Added 12 mins ago
EC
Daycare Kitchen Assistant – Closed Internal/ Band Member Competition
Enoch Cree Nation
Enoch, AB
- Internship
Work collaboratively with the Lead Cook and Cook to support kitchen operations.
Added 12 mins ago
CP
Food Safety & Quality Assurance Manager
Canada Packers Inc.
Brandon, MB
- Full-time
…business. We are seeking a Food Safety & Quality Assurance (FSQA) Manager to lead the execution of our food safety and quality programs at our Brandon…
Added 12 mins ago
L
Dairy/Frozen Assistant Department Manager - Full Time
Longo's
Central Plains Region, MB
- Full-time
This is your opportunity to advance your career in a leadership role. As the Assistant Dairy/Frozen Department Manager, you will assist the Dairy/Frozen Manager to ensure that the…
Added 12 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
…closely with Quality, Regulatory Affairs, R&D, Manufacturing, Operations, Supply Chain, and Program Management to ensure compliance with applicable regulatory requirements and industry…
Added 12 mins ago
ME
Controller
MNP Executive Search & Professional Recruitment
Nanaimo, BC
- Full-time
…and oversight across the day-to-day accounting and financial operations of Windley Contracting, Windley Industries and Timberland Industries. The Controller will lead a team of four and…
Added 12 mins ago
MI
Financial Controller
Make It Real LLC
Canada
- Full-time
…close, and continuously improving the processes and systems that support it. This is a hands-on role that manages journal entries, reconciliations, schedules, reporting, cash flow…
Added 12 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 12 mins ago
L&
Assistant Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic and keen individual to fill the role of Assistant Store Manager for our Lindt Chocolate Shop in our brand new location in Sherway Gardens. The ideal…
Added 12 mins ago
TP
Senior Project Manager
The Princess Margaret Cancer Foundation
Toronto, ON
- $100,000 to $120,000 CAD / year
- Contract
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 12 mins ago
T
Senior Operations Analyst
TD
Burlington, ON
- Full-time
This role will report to the Senior Manager Operations and act as a cross functional process analyst within TDEF Operations and provide product support including manuals, playbooks, SOPs.…
Added 12 mins ago
HT
Small Engine Mechanic - Turf & Compact Equipment
Huron Tractor Ltd
Chatsworth, ON
- Full-time
We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.
Added 12 mins ago
HT
Agriculture Equipment Technician
Huron Tractor Ltd
Chatsworth, ON
- Full-time
We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.
Added 12 mins ago
DL
Assistant SSC Manager
Dal-Tile LLC
AB · Edmonton, AB
- Full-time
…the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go…
Added 12 mins ago
DG
Dispatcher
Dilawri Group of Companies
North Vancouver, BC
- Full-time
Mercedes-Benz North Vancouver is seeking a Dispatcher to support the efficient operations of our Service Department. Reporting to the Service Manager, the Dispatcher plays a key role in…
Added 12 mins ago
DP
Warehouse Supervisor
Deux par Deux
Montreal, QC
- Full-time
Reporting to the Operations Manager (to the CEO in the interim), you will lead the warehouse team and work closely with our returns coordinator, customer service, e-commerce, wholesale and…
Added 12 mins ago
D
Senior Administrator, Core Datastorage
Domtar
Montreal, QC
- Full-time
Join the Infrastructure and Operations team as a “Storage and Backup” Administrator. In this role, you will be responsible for operating, supporting, and improving the company’s IT…

Fire & Flower Inc.

Retail Experience Lead

Hamilton, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, maintain store presentation, and act as a primary resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this position.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Sales strategy
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Store operations
Compliance
Customer service
Cash management
Staff supervision
Sales principles
Conflict resolution
Alarm systems
Onboarding
Training
Inventory
Retail management
Product presentation

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