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Added 10 mins ago
TL
Head of Sales & Hospitality - The Little Gym - Incentive Pay Options
The Little Gym of Silver Spring
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
Collaborate with the Area Director/Gym Director and District Manager to set monthly targets and refine outreach strategy.
Added 10 mins ago
AW
Gestionnaire de comptes bilingue/ Bilingual Account Manager
Agilus Work Solutions
Montreal, QC
- $60,000 to $70,000 CAD / year
- Full-time
Agilus by Synergie is recruiting for a Bilingual Account Manager - Technology in the Staffing Services Sector in a hybrid work environment in Montreal, Quebec.
Added 10 mins ago
ND
Glass Plant Manager
Not disclosed yet
Toronto, ON
- Full-time
We are looking for a Plant Manager to be the team leader of our production department. We need a people person who can effectively manage the different teams and build a strong workplace…
Added 10 mins ago
A
General Assistant
ALS
Fort St. John, BC
- Full-time
Other duties as assigned by the Supervisor or Manager.
Added 10 mins ago
KC
Mechanical Coordinator
Kenaidan Contracting Ltd.
Midhurst, ON
- Full-time
Assist the Project Manager and Site Supervisor in coordinating the work of Mechanical and Electrical (M&E) sub-contractors. In the case of self perform work directly with the Mechanical PM…
Added 10 mins ago
EG
Assistant Store Manager
EB Games Canada
Sudbury, ON
- $18.85 to $23 CAD / hour
- Full-time
We're looking for a talented Assistant Store Manager to join the team at our New Sudbury Center location in Sudbury, Ontario. The Assistant Store Manager works hand-in-hand with the Store…
Added 10 mins ago
FS
Senior Manager, Project Management Office
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
…comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community…
Added 10 mins ago
MT
Health And Safety Coordinator
MT Talent Solutions Inc.
Richmond Hill, ON
- $65,000 to $75,000 CAD / year
- Full-time
…industrial manufacturing environment. Working closely with the HR Manager and operational leadership, you will have a highly visible, hands-on presence on the plant floor and play an…
Added 11 mins ago
Hearing Care Professional - Pickering ON
Demant Group
Pickering, ON
Reporting to our Regional Manager, you will be responsible for delivering excellent client care demonstrated by performing the following duties and responsibilities:
Added 11 mins ago
Education & Engagement Consultant
The Canada Life Assurance Company
Hamilton, ON · London, ON · Toronto, ON
Reporting to the National Manager, Education & Engagement, you will be responsible for facilitating group retirement education session(s) and developing education and communication…
Added 11 mins ago
Licensed Practical Nurse (LPN) - N3E-Medicine - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) is responsible for providing professional practical nursing services to designated patients,…
Added 11 mins ago
H
Nurse B - Clinician
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the manager of the COPD program, the nurse clinician: has primary clinical responsibility for the COPD program. Utilizes established criteria to assess and…
Added 11 mins ago
A
Gestionnaire de projet en ingénierie / Project Manager, Engineering
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 11 mins ago
Cook (73% P/T) - NS Youth Centre
The Government of Nova Scotia
NS · WATERVILLE, NS
Under the supervision of the Kitchen Manager, the Cook is responsible for food preparation and the delivery of food services to young persons, staff, patients and visitors of the…
Added 11 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 11 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 11 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 11 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 11 mins ago
JG
Sales Manager
Jacuzzi Group
Remote, Canada
- Full-time
- Remote
Jacuzzi Group is seeking a Sales Manager to drive sales growth within an assigned territory. This role manages a network of dealers while identifying and developing new market opportunities…
Added 11 mins ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- Contract
…quality. We support our self-motivated team’s professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and…
Added 11 mins ago
SS
Product Development Manager, Strapping Systems
Samuel, Son & Co.
Concord, ON
- $122,800 to $153,500 CAD / year
- Full-time
…sustaining engineering, continuous improvement, and new product development. You will translate market and customer needs into competitive and scalable product platforms while ensuring…
Added 11 mins ago
BG
Junior Project Manager - Orders and Large Accounts
BRC Group Inc.
Remote, Canada
- Full-time
- Remote
The Junior Project Manager – Orders and Large Accounts is responsible for the execution of significant projects and key accounts from the initiation of an order through to the successful…
Added 11 mins ago
Line Cook - Temp, Granville Island Brewing
Molson Coors
Vancouver, BC
Reporting to the Taproom Manager, it is expected that all kitchen staff take responsibility for setting the expectation for other team members to work as a team to maximize our…
Added 11 mins ago
Licensed Practical Nurse, Garron Centre
Nova Scotia Health and IWK Health
Halifax, NS
Accountable to the Clinical Manager, Garron Centre for Child & Adolescent Mental Health, the Licensed Practical Nurse (LPN) is a member of the clinical care team, collaborating in the…
Added 11 mins ago
S
Services Lead, Stores - Full Time
Sephora
Winnipeg, MB
- $20.8 to $24.45 CAD / hour
- Full-time
Passionate about Clients. Regularly act as the Manager on Duty within the store. Engage with cast and clients on-stage whenever possible.

Fire & Flower Inc.

Retail Experience Lead

Calgary, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, manage cash, and act as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Training
Onboarding
Retail Management
Product Presentation
Time Management
Organizational Skills
Leadership
Retail Software

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