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Added 2 hours ago
RA
Assistant Store Manager
Red Apple Stores ULC
Meadow Lake, SK
- Full-time
The Assistant Store Manager strives to make our stores a great place to shop for our Customers. We rely on you to provide super-friendly service, maintain a clean and customer-friendly…
Added 2 hours ago
S
Store Director
sephora.com
Lethbridge, AB
- Full-time
Forecast sales and payroll with District Manager to drive store results.
Added 4 hours ago
C
Bakery Manager (Temporary)
Co-op
Medicine Hat, AB
- Full-time
…guests. We are currently accepting applications for a Bakery Manager to lead the planning, operations, and performance of our Bakery…
Added 6 hours ago
GO
Maintenance Assistant
Government of Manitoba
Headingley, MB
- Full-time
Must possess and maintain a satisfactory Criminal Record Check · Must possess a valid Class 5 Drivers Licence and be able to work in other locations within the Division as needed
Added 6 hours ago
PH
Intake Hub Specialist
ParaMed Home Health Care
Toronto, ON
- Full-time
…referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings…
Added 7 hours ago
WC
District Sales Manager
Waste Connections of Canada
Kingston, ON
- Full-time
The Sales Manager develops the sales strategy to achieve volume growth, price targets, productivity improvements and customer retention. The Sales Manager also determines the sales…
Added 7 hours ago
TH
District Asset Protection Manager
The Home Depot Canada
ON · Ontario, Canada
- Full-time
Must have experience as an Asset Protection Specialist Supervisor for a minimum 1 year · Must have access to a vehicle
Added 8 hours ago
TH
Merchandising Execution Project Associate : Full Time - FORT McMURRAY
The Home Depot
Fort McMurray, AB
- Full-time
…from merchandising execution team supervisor (MET supervisor), district execution managers (DEM), and support store leadership.The MEPA must build and maintain strong relationships with…
Added 8 hours ago
Maintenance Assistant
Public Service Delivery
Headingley, MB
Must possess and maintain a satisfactory Criminal Record Check · Must possess a valid Class 5 Drivers Licence and be able to work in other locations within the Division as needed
Added 8 hours ago
WC
District Sales Manager
Waste Connections
Kingston, ON
- Full-time
The Sales Manager develops the sales strategy to achieve volume growth, price targets, productivity improvements and customer retention. The Sales Manager also determines the sales…
Added 8 hours ago
LC
Marine Operations Supervisor
LNG Canada
Kitimat, BC
- Full-time
Reporting to the Marine Manager, the Marine Supervisor provides specialized marine and terminal expertise in support of LNG Canada’s shipping and waterfront operations. The role is central…
Added 8 hours ago
K
Shift Supervisor
KITH
Vancouver, BC
- Part-time
Position Summary: The Kith - Treats Shift Supervisor assists the Shop Manager in planning and directing the day-to-day operations of the shop. They lead and supervise the team to improve…
Added 8 hours ago
I
Carpenter (Kitchen Installer)
IKEA
Richmond, BC
- Full-time
Must have a valid driver’s license, current auto insurance, and reliable transportation
Added 9 hours ago
W
(CAN) Gérant adjoint de nuit
Walmart
Levis, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 9 hours ago
SC
Lead Custodian (CU- T/71)
Simcoe County District School Board
Barrie, ON
- Full-time
…references. Cover letters may be addressed to Rick Leal, Assistant Manager of Operations. To facilitate the verification of your seniority, applicants MUST include their Employee…
Added 9 hours ago
SC
Lead Custodian (CU- 65)
Simcoe County District School Board
Wasaga Beach, ON
- Full-time
…references. Cover letters may be addressed to Rick Leal, Assistant Manager of Operations. To facilitate the verification of your seniority, applicants MUST include their Employee…
Added 9 hours ago
OD
Registered Early Childhood Educator (RECE) - 60% TERM Tues, Wed, Thurs - Castor Valley ES - CORE/PM (10:45am - 6:15pm)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON
- Part-time
The successful candidate must have good communication skills in order to effectively communicate with parents, staff, and students
Added 10 hours ago
H
Emergency Medical Technician
HealthCareersInSask.ca
Leader, SK
- Part-time
Job Description: Reporting to the Southwest EMS Operations Manager the Emergency Medical Technician - Primary Care Paramedic (PCP) is responsible for responding to emergent and non-emergent…
Added 10 hours ago
E
Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
…referrals end-to-end: receiving them, routing them to the right district, and stay on top of them until the client is being served. This is a fantastic opportunity for someone who brings…
Added 10 hours ago
LD
TECH Retail Merchandising Manager
London Drugs Limited
Penticton 1, BC
- $21.36 to $23.98 CAD / hour
- Other
As a merchant leader, they must have a good understanding of the categories that make up the TECH business · Applicants must be available to work a flexible schedule, Monday through Sunday, for day and evening shifts
Added 11 hours ago
G
Construction Manager - Radar & Antenna Infrastructure
Ganotec
Oakville, ON
- Full-time
Experience as a Construction Manager, Senior Project Planner, Senior Estimator, or equivalent on complex construction, defence, telecommunications, radar, or antenna projects.
Added 11 hours ago
G
Construction Manager - Radar & Antenna Infrastructure
Ganotec
Clarington, ON
- Full-time
Experience as a Construction Manager, Senior Project Planner, Senior Estimator, or equivalent on complex construction, defence, telecommunications, radar, or antenna projects.
Added 11 hours ago
WC
(CAN) Co-Manager
Walmart Canada
Chilliwack, BC
- Full-time
Position Summary...To support the Store Manager in the management of store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive…
Added 11 hours ago
G
Construction Manager - Telecommunications & Transmission
Ganotec
Oakville, ON
- Full-time
Experience as a Construction Manager, Senior Project Planner, Senior Estimator, or equivalent on telecommunications, transmission, critical communications, industrial, defence, or…
Added 11 hours ago
G
Construction Manager - Heavy Mechanical equipment installation
Ganotec
Oakville, ON
- Full-time
…installation. Candidates with experience as a Construction Manager, Senior Project Planner, or Senior Estimator are encouraged to…

Fire & Flower Inc.

Retail Experience Lead

Calgary, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, manage cash, and act as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Training
Onboarding
Retail Management
Product Presentation
Time Management
Organizational Skills
Leadership
Retail Software

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Work requirements

Jobs in Canada