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Added 8 mins ago
RE
Project Manager
Rising Edge Group
Regina, SK
- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
Added 8 mins ago
PH
Resident Services Coordinator
Pacifica Housing
Victoria, BC
- Full-time
Providing monthly reports to the Manager of Resident Services on internal housing statistics
Added 8 mins ago
RE
Assistant Project Manager
Rising Edge Group
Regina, SK
- Full-time
Reporting to the Program Manager, the Assistant Project Manager is responsible for working with an assigned Project Manager(s) to coordinate and accomplish the necessary project tasks and…
Added 9 mins ago
CM
Junior Buyer FT 2026-7027
Cambridge Memorial Hospital
Cambridge, ON
- Other
…outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and…
Added 9 mins ago
CM
Junior Buyer FTC 2026-7028
Cambridge Memorial Hospital
Cambridge, ON
- Other
…outstanding patient-centred care, and an exceptional patient experience to residents of the Waterloo Region and…
Added 9 mins ago
F
Boardslitter Small Equipment Operator
Friesens
Altona, MB
- Full-time
Friesens Corporation offers a Comprehensive Benefits Package and Employee Ownership Trust distribution.
Added 9 mins ago
WC
Scale Attendant
Waste Connections of Canada
Elk Point, AB
- Full-time
Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
Added 9 mins ago
UH
Administrative Assistant II
University Health Network
Toronto, ON
- Part-time
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance…
Added 9 mins ago
UH
Administrative Quality Lead
University Health Network
Toronto, ON
- Full-time
Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance…
Added 9 mins ago
Associate Manager, Business Operations
Zynga
Toronto, ON
Operational Experience: 2+ years of project management, program coordination, or business operations experience - preferably within software development, gaming, or compliance-heavy…
Added 23 mins ago
F
Food Safety Team Member – General Labor (Night) - Richmond
Fortrex
BC · British Columbia, Canada
- Full-time
Over 50+ years of experience in creating long-lasting partnerships.
Added 23 mins ago
UW
Manager, Research and Evaluation
United Way Greater Toronto
Toronto, ON
- $75,000 to $85,000 CAD / year
- Full-time
Employee and family assistance program (EFAP)
Added 23 mins ago
L&
Retail Store Manager - Sherway Gardens
Lindt & Sprüngli (Canada), Inc
Toronto, ON · Etobicoke, ON
- Full-time
We are looking for an enthusiastic, customer-focused, and results-driven individual to join our team as the Store Manager of our brand-new Lindt store at Sherway Gardens. The ideal…
Added 23 mins ago
R
Department Manager - Customer Experience
RONA
Nanaimo, BC
- Full-time
A comprehensive training program for all new hires
Added 23 mins ago
RG
Shift Supervisor
ROCKWOOL Group
Grand Forks, BC
- Full-time
The shift supervisor will report to the Operations Manager and have around 12-15 direct reports.
Added 23 mins ago
OG
Project Manager
OPTEL Group
Quebec, QC
- Full-time
The main responsibility of the Project Manager is to manage all aspects of a project (time, scope and budget) and establish relationships with the client, effectively communicating the…
Added 23 mins ago
R
Project Manager - Dealer Services Quebec
RONA
Boucherville, QC
- Full-time
We are seeking a highly organized and detail-oriented Project Manager - Retail Specialist to join our team in the affiliate retail industry. The ideal candidate will possess a strong…
Added 23 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Empower and prep coverage
York Region District School Board
Maple, ON
- Full-time
…and will be pro-rated based on FTE, QECO rating, and years of experience, in accordance with applicable collective agreement…
Added 23 mins ago
FB
Grocery Department Manager
Farm Boy Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
As a key leader within our store, you’ll support Farm Boy’s vision of the best fresh shopping experience by delivering exceptional customer service and guiding your department to achieve…
Added 23 mins ago
S
Assistant Manager Bakery
Sobeys
Parksville, BC
- Full-time
Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
Added 23 mins ago
HR
Project Manager III - Water & Wastewater System Services
Halton Region
Oakville, ON
- Full-time
…our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week…
Added 23 mins ago
CD
Health Economist
Canada's Drug Agency
Toronto, ON
- Temporary
…meet your health care and individual wellness needs; and an employee assistance…
Added 23 mins ago
HD
Specialist - Server Support - JWS (35hrs)
Halton District School Board
Burlington, ON
- Full-time
Added 23 mins ago
D
Senior Consultant/Manager - Treasury Transformation
Deloitte
Toronto, ON
- Full-time
Minimum 4 years of experience in consulting, corporate treasury, or bank treasury, with a focus on technology and treasury management systems, specifically SAP Treasury.
Added 23 mins ago
FN
Associate Mortgage Underwriter, Third-Party Residential Underwriting-BMBE
First National Financial LP
Montreal, QC
- Full-time
Manager, Third Party Residential Underwriting-BMBE

Fire & Flower Inc.

Retail Experience Lead

Calgary, AB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, manage cash, and act as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Negotiation
Objection handling
Time management
Organizational skills
Communication skills
Troubleshooting
Data entry
Team leadership
Compliance
Product knowledge

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Data Entry
Training
Onboarding
Retail Management
Product Presentation
Time Management
Organizational Skills
Leadership
Retail Software

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