Jobs in Canada

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Added 6 mins ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Victoria, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
P
Assistant Store Manager - Customer Experience
PetSmart
Grande Prairie, AB
- Full-time
3-5 years of retail leadership or experience in a customer-focused environment.
Added 6 mins ago
C
K-Manager Account Manager (Temp 6 months)
CN
Quebec, QC
- Temporary
Act as a safety advocate with customer base in accordance with CN's values
Added 6 mins ago
SI
Operator, Matting - Fort McMurray, AB (Rotational)
Strad Inc
Fort McMurray, AB
- Internship
Title Operator, Matting - Fort McMurray, AB (Rotational) Reports to Field Supervisor/Branch Manager Post Date 2026-11-11 Division Strad Canada Department Rentals Location or Area Fort…
Added 6 mins ago
S
Operator
Sterigenics
ON · Ontario, Canada
- Full-time
Must have forklift driving experience
Added 6 mins ago
CO
Tax & Water Coordinator
City of St. Catharines
St. Catharines, ON
- Full-time
About the Role: Reporting to the Revenue and Collections Manager, the Tax & Water Coordinator coordinates specialized property tax and water revenue administration, including tax…
Added 6 mins ago
RH
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Durham, ON
- Full-time
By joining Reliance as a General Manager, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.…
Added 6 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Saint-Lambert, QC · St-Lambert, QC
- Full-time
You have previous team management experience in a retail environment;
Added 6 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Repentigny, QC
- Full-time
You have previous team management experience in a retail environment;
Added 6 mins ago
WM
General Labourer - Meat Processing
Westfine Meats Inc.
Innisfail, AB
- Full-time
Other duties assigned by supervisor or manager
Added 6 mins ago
BD
18-Assistant manager
Bath Depot
Halifax, NS
- Full-time
2 to 3 years of experience in sales and customer service, or relevant experience
Added 6 mins ago
MS
Junior Accountant, Fund Accounts
Mount Sinai Hospital (Toronto), Sinai Health
Toronto, ON · Greater Toronto Area, Canada
- $28.79 to $35.98 CAD / hour
- Internship
Reporting to the Senior Manager, this position will provide exemplary accounting support and customer service to internal and external clients consistent with best practice. The Junior…
Added 6 mins ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
5+ years of progressive payroll and benefits administration experience, including at least 2 years in a senior-level payroll capacity.
Added 6 mins ago
MI
Project Manager, Supply Chain Optimization
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Position Title: Project Manager, Supply Chain Optimization
Added 6 mins ago
C
Part-Time Manager - St Laurent
Claire's
Ottawa, ON
- $17 to $19 CAD / hour
- Part-time
Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience.
Added 6 mins ago
A
Financial Services Manager - Northland Volkswagen
AutoCanada
Calgary, AB
- $150,000 to $180,000 CAD / year
- Other
The Automotive Finance Manager (FSM) is a key leader in the customer experience and a driving force behind the dealership's success. This role goes far beyond arranging financing. It is…
Added 6 mins ago
RT
Events & Field Marketing Manager
Rival Technologies
Vancouver, BC
- Full-time
Reporting to CMO, we're looking for a organized, proactive, detail-oriented Events & Field Marketing Manager to join Rival Technologies. In this role, you'll help deliver high-quality trade…
Added 6 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Ottawa, ON · Nepean, ON
- Full-time
You have previous team management experience in a retail environment;
Added 6 mins ago
C
Bilingual Caseworker Support Associate
Cencora
AB · Edmonton, AB
- Full-time
A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
Added 6 mins ago
FE
Licensed Store Manager - For Eyes #R115 Calgary, AB
For Eyes
Calgary, AB
- Full-time
The overall mission of the Store Manager is to be a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the…
Added 6 mins ago
SH
Assistant Manager I
Sunglass Hut
Calgary, AB
- Full-time
…We are a culture that wants to see you succeed, develop your customer expertise and care, and feel supported by people who embrace you. With us, you’ll bring warmth into the hearts and…
Added 6 mins ago
HS
Territory Sales Manager
Headfield Solutions Pvt Ltd.
Rocky View No 44, AB · Rocky View County, AB
- Full-time
We are seeking a Territory Manager – Agriculture to develop customer relationships and increase sales and rental revenue of new and used agricultural equipment.
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 6 mins ago
SD
Beauty Manager, Salaried Part Time Day
Shoppers Drug Mart
Brampton, ON
- Part-time
Always put the Customer first and provides superior customer service
Added 6 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burlington, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Fire & Flower Inc.

Retail Experience Lead

Langford, BC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Evening & Weekend Shifts required.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required, along with the ability to work evenings and weekends.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Security alarm operation
Data entry
Time management
Communication
Training and onboarding
Compliance
Sales strategy

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge
Sales Strategy

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Work requirements

Jobs in Canada