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Added 5 mins ago
V
Branch Manager - West End
Vancity
Vancouver, BC
- Full-time
As a Branch Manager, you will lead branch operations, optimize member experience, and drive business development through exceptional people leadership and strategic execution. You will…
Added 5 mins ago
GF
Service Technician- InnoServ
Gordon Food Service - Canada
Toronto, ON · North York, ON
- Full-time
Cross-Functional Support: Provide technical and equipment support to Product Specialists and Customer Development Specialists (CDS).
Added 5 mins ago
MC
Manager, Community (Ontario)
MS Canada
Windsor, ON
- $68,000 to $72,000 CAD / year
- Full-time
Our team is looking to fill two new positions of Manager, Community. This is a full-time position working 35 hours per week based in Ontario. Please apply by October 18, 2026.
Added 5 mins ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 5 mins ago
FN
Associate Mortgage Underwriter, Third Party Residential Underwriting-NBBP
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Manager and Team Lead, Third Party Residential Underwriting-NBBP
Added 5 mins ago
KC
Manager, Mid-Level Giving and Community Fundraising
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Calgary, AB
- Full-time
…the pain and suffering of the disease through three essential program areas: 1. Camp and Outreach; 2. Research and Hospital; and 3. Education Support and…
Added 5 mins ago
SR
Finance Manager
Southeast Resource Development Council Corp.
Winnipeg, MB
- Full-time
The Finance Manager is responsible for overseeing the organization’s day-to-day accounting operations and ensuring the accuracy, completeness, timeliness, and integrity of its financial…
Added 5 mins ago
GO
Grant Advisor
Government of Alberta
AB · Edmonton, AB
- Full-time
As a Grant Advisor, you will support the implementation, administration, and continuous improvement of capital grant programs throughout the full grant lifecycle. You will provide expert…
Added 5 mins ago
RH
Sunshine Coast - Indigenous Cultural Liaison Support Worker (Casual)
RainCity Housing and Support Society
Sunshine Coast, BC
- Full-time
The Indigenous Cultural Liaison Support Worker (ICL) provides the Indigenous lens and consults with Indigenous clients to provide/connect them with a range of Indigenous specific supports…
Added 5 mins ago
R
Cyber Security Consultant
Raise
Vancouver, BC
- Contract
Compliance & Program Support: Support broader cybersecurity and compliance initiatives, including NERC CIP compliance, security impact assessments, and general operational support tasks.
Added 7 mins ago
M
Front Desk Manager
Marriott
Toronto, ON
- Full-time
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest…
Added 7 mins ago
M
Assistant Rooms Operations Manager
Marriott
Edmonton, AB
- Full-time
Contributing Information to Support Managing to Budget
Added 7 mins ago
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Software Engineer II
TD
Toronto, ON
- Full-time
Support business enquiries and business activities through execution of small enhancements and break / fix implementations (e.g. source code changes) May also be responsible for peer code…
Added 7 mins ago
T
Manager, Models & AI Governance
TD
Toronto, ON
- Full-time
Support the development, implementation, and continuous enhancement of AI governance frameworks, procedures, training materials, and governance routines.
Added 7 mins ago
C
Operations Manager - Western Canada
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AB · AB, Canada
- Full-time
Civeo Premium Services Employees LP is currently seeking an experienced Operations Manager, Western Canada. The Operations Manager is responsible for leading operations across multiple…
Added 7 mins ago
M
Pricing - Products & Partnerships Analyst
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Toronto, ON
- Full-time
You will support the Manager, Pricing - Products & Partnerships by providing analysis on partner portfolios, prospective partnerships, and product pricing & Card brand initiatives. In this…
Added 7 mins ago
MU
Senior Campus Planner
McGill University
Sherbrooke, QC
- Full-time
Analyzes and prioritizes in support to the strategic plan to the University and the University Master Plan.
Added 7 mins ago
OV
Clinical Extern (Nursing Students), Reactivation Care Centre - Part Time Temporary (Until approx. March 2027)
Oak Valley Health
Toronto, ON · RCC
- Part-time
The Clinical Extern Program is an extraordinary opportunity available to nursing students enrolled in an accredited nursing program entering into their last years of their nursing program.…
Added 7 mins ago
TS
Protection Services Worker
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- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 7 mins ago
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Program Analyst
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
Support in entering statistical information into program specific, and federally mandated databases
Added 7 mins ago
KT
Regional Account Manager
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Medicine Hat, AB · Brooks, AB · Lethbridge, AB
- Full-time
Reporting to the Regional Sales Manager (RSM), the Regional Account Manager (RAM) is responsible to develop long-term relationships with a portfolio of customers, connecting with key…
Added 7 mins ago
Disability Case Manager
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We are looking for a Disability Case Manager in London, ON.
Added 7 mins ago
Shop Supervisor, Boiler Shop
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…nuclear innovation. We required a diverse range of skills to support our work in the markets that drive our business and welcome candidates from all backgrounds and life stages who are…
Added 7 mins ago
Sr. Growth Marketing Manager
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We are seeking a dynamic and data-driven Sr. Growth Marketing Manager to own and drive our growth programs, including demand generation, across our SMB, mid-market and enterprise segments,…
Added 7 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Toronto
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…future. Our Total Rewards package includes a discretionary bonus program, a comprehensive medical, prescription drug and dental coverage plan, a defined contribution pension plan, a great…

Fire & Flower Inc.

Retail Experience Lead

Langford, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Evening & Weekend Shifts required.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required, along with the ability to work evenings and weekends.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Security alarm operation
Data entry
Time management
Communication
Training and onboarding
Compliance
Sales strategy

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge
Sales Strategy

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