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Added 3 mins ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…
Added 4 mins ago
AG
Account Director, Client Experience
Adelphi Group
Toronto, ON
- Full-time
Oversee execution of client strategies and implementation of tactical plans.
Added 4 mins ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
…Identify opportunities for improvement, lead the planning and implementation of priority initiatives, and support the development, evaluation, and spread of sustainable best practices.…
Added 4 mins ago
CQI Manager, Mental Health & Addictions
Health Sciences North
ON · Sudbury, ON
…Identify opportunities for improvement, lead the planning and implementation of priority initiatives, and support the development, evaluation, and spread of sustainable best practices.…
Added 4 mins ago
AG
Director, Experiential Production
Adelphi Group
Toronto, ON
- Full-time
· Manager pre-production and implementation of integrated experiential marketing programs.
Added 4 mins ago
AG
Data Analytics Lead
Adelphi Group
Calgary, AB
- Full-time
…least two of the following areas: tracking and measurement, implementation, reporting, data visualization, testing and evaluation, data integration, or statistical modeling. You have…
Added 4 mins ago
AG
Sr. Associate, Digital Activation
Adelphi Group
Toronto, ON
- Full-time
…campaign strategy, audience list set-up, tagging recommendations & implementation, to campaign setup in DSP consoles, delivery management (pacing/budget/spend), and insights analysis, as…
Added 4 mins ago
AG
Performance Media Associate, Planning
Adelphi Group
Toronto, ON
- Full-time
Support campaign setup, trafficking, QA, and tracking implementation
Added 4 mins ago
UO
Manager of Accreditation and Program Evaluation – UGME
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
Collaboratively responsible for the implementation of systems, structures and processes that assure continuous compliance with accreditation and regulatory standards.
Added 4 mins ago
UO
Intermediate Specialist, Finance
University of Ottawa
Ottawa, ON · Social Sciences Building
- Full-time
…and funding requirements. Under the guidance of the Finance Manager, monitors financial transactions and activities to identify actual or potential financial risks, ensures appropriate…
Added 4 mins ago
NC
Financial Analyst - Financial Reporting Systems
NAV CANADA
Ottawa, ON
- Full-time
Plan, organize and participate in the continuous design, development, implementation and / or life-cycle support of NAV CANADA for specific financial systems
Added 4 mins ago
AG
Chef de projet et opérations client
Adelphi Group
Montreal, QC
- Full-time
Added 4 mins ago
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Supervisor, Marketing Science
Adelphi Group
Toronto, ON
- Full-time
Support the design and implementation of scalable analytics and reporting solutions.
Added 19 mins ago
A
QC Reviewer, LBA
Altasciences
Laval, QC
- Full-time
Report quality issues or trends to the line manager and participate in resolving them.
Added 19 mins ago
A
Facilities Maintenance Technician Level II
Altasciences
Montreal, QC
- Full-time
Involved in planning and executing special projects assigned by the Facilities Manager.
Added 19 mins ago
CH
Contract, Youth Worker, CSS
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
Work collaboratively with other staff to assist youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
Added 19 mins ago
CH
Youth Worker, CSS
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
Work collaboratively with other staff to assist youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
Added 19 mins ago
CH
Contract, Youth Worker, Crisis Program
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Drake
- Full-time
Work collaboratively with other staff to assist youth in identifying attainable short and long-term goals, strategies for meeting these goals, and an action plan for implementation
Added 29 mins ago
M
Product Manager
Morningstar
Toronto, ON
- Full-time
We are seeking a Product Manager with strong business analysis and data analysis skills to lead the development and ongoing enhancement of managed investment calculation capabilities.
Added 29 mins ago
AH
Coordinator, Community Engagement
Argonauts Holdings Limited Partnership
Toronto, ON · MLSE Launchpad
- Full-time
As a member of our dynamic MLSE Community Engagement Team, you will be at centre court of the action. Reporting to the Manager of Engagement, you will be responsible for coordinating…
Added 29 mins ago
UM
Senior Manager, Test Engineering
Ultra Maritime
Dartmouth, NS
- Full-time
The Senior Manager, Test Engineering is responsible for leading the Test Engineering organization and developing the strategic vision for product testing across the business. This role…
Added 29 mins ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
…deployments. You’ll be supporting high performing teams through the implementation of test automation into virtualized and physical test environments, and through collaboration across…
Added 33 mins ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
Reports and is accountable to the Program Manager or their designate
Added 37 mins ago
Supervisor
Advanced Education and Training
Winnipeg, MB
Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to…
Added 44 mins ago
SJ
Energy & BAS Lead
St. Joseph's Healthcare Hamilton
Stoney Creek, NB · Hamilton, ON · Charlton Campus
- Full-time
…management. This will include the identification, reporting, and implementation of energy-saving opportunities for all three facilities. The EBM will work with larger commercial,…

Fire & Flower Inc.

Retail Experience Lead

Langford, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Evening & Weekend Shifts required.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required, along with the ability to work evenings and weekends.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Security alarm operation
Data entry
Time management
Communication
Training and onboarding
Compliance
Sales strategy

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge
Sales Strategy

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