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Added 1 min ago
CC
Account Coordinator
Cheil Canada
Mississauga, ON
- $45,000 to $50,000 CAD / year
- Full-time
Cheil Canada serves as the lead agency for Samsung. And while Samsung remains a key partner, our work extends across a growing portfolio of globally recognized brands. Powered by a team of…
Added 1 min ago
CI
Client Services Coordinator, Bilingual
Centah Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
…their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that…
Added 1 min ago
BG
Tactical Marketing - Placement Year
BMW Group
Goodwood, ON
- Internship
Analyse performance across the client funnel (lead → order → delivery → cancellation)
Added 1 min ago
S
Marketing Coordinator
Sportball
Toronto, ON
- Full-time
Get out from behind the laptop. Support occasional events, lead content shoots, and attend on-location marketing activities.
Added 1 min ago
TC
Residential Community Support Workers (Victoria - Casual Pool)
Taproot Community Support Services
Victoria, BC
- Temporary
Our 700-plus employee-owners live by five shared values: we are stronger together, we lead with optimism, we embrace challenges, we respect every voice, and we go above and beyond. Guided…
Added 1 min ago
NK
Dog Trainer - Board and Train Specialist
Noble k9
St. Agatha, ON · Saint Agatha, ON
- Full-time
Lead private training sessions, working closely with clients to address specific behavioral issues and training goals.
Added 1 min ago
CL
Senior Okta Engineer (IAM)
Charger Logistics Inc.
Brampton, ON
- Full-time
…workforce. We run Okta alongside Microsoft Entra ID, and you'll also lead how we bring AI agents, bots and service accounts under the same identity platform. This is a hands-on engineering…
Added 1 min ago
S
Project Purchasing Profess.
Schaeffler
Chatham-Kent, ON · Chatham, ON
- Full-time
Lead relevant Powertrain Solutions MES (Mechatronic Sensors) purchasing projects to support correct cost structures, on-time launches, and technical cost-reduction initiatives.
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Change Management Analyst
NetworkPedia
AB · Edmonton, AB
- Contract
Lead and facilitate workshops, working groups, demos, walkthroughs, alignment sessions, and information sessions.
Added 1 min ago
AC
Human Resources Business Partner - Term
Arctic Co-operatives Limited
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- $70,000 to $80,000 CAD / year
- Full-time
· As a member of the HR team, takes a lead role in performance management with the co-ordination and administration of the performance management program twice per year; provides advice and…
Added 1 min ago
M
General Manager - Edmonton South MEC
MEC
AB · Edmonton, AB
- $89,500 to $112,200 CAD / year
- Full-time
…performance, culture, and operational excellence of the store. You lead through others - setting clear expectations, building leadership capability, and holding the Senior Staff Team (SST)…
Added 1 min ago
FB
Assistant Chef Manager - Contract
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
During this 1 year contract, you’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best…
Added 1 min ago
FB
Assistant Meat Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 1 min ago
NB
Senior Advisor Operational Risk Management
National Bank of Canada
Montreal, QC
- Full-time
…and Transformation team at National Bank means acting as the lead specialist responsible for the practice of collecting, analyzing, and leveraging data related to operational events and…
Added 1 min ago
FB
Assistant Produce Manager
Farm Boy Inc.
Burlington, ON
- $21.5 CAD / hour
- Full-time
Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
Added 1 min ago
MT
Engineering Manager
Modern Technical Staffing Inc.
New Tecumseth, ON
- $110,000 to $125,000 CAD / year
- Full-time
Lead the creation, refinement, and deployment of production tooling, fixtures, and process workflows.
Added 1 min ago
NB
Managing Director
National Bank of Canada
Montreal, QC
- Full-time
Lead and develop a team of Portfolio Management Directors and Associates who directly support the National Accounts Group’s sales and client relationship activities.
Added 1 min ago
EW
Program Manager
Equus Workforce Solutions
Bath, ON
- Full-time
Coaching methodologies to lead teams and implement change
Added 1 min ago
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IT Director
Hays
Montreal, QC
- Full-time
Lead enterprise-wide digital transformation initiatives and technology modernisation projects.
Added 1 min ago
NB
Senior Director Benefits Governance
National Bank of Canada
Montreal, QC
- Full-time
You lead a team of experts responsible for areas including group insurance, attendance and absence management, and occupational health and safety. You also ensure innovation, sound…
Added 1 min ago
P
Scrum Master
ProxyLink
Toronto, ON
- Contract
Proven ability to lead Agile ceremonies and implement Scrum principles effectively.
Added 1 min ago
L
Principal Mechanical Designer (Minerals Plant Layout)
Lycopodium
Vancouver, BC
- Full-time
Lycopodium is currently recruiting for a Lead Designer to join our growing Drafting & Design team in Vancouver, BC.
Added 1 min ago
SA
Human Resources Manager
St. Augustine's Seminary-University of Toronto
Toronto, ON · Scarborough, ON
- Full-time
· Lead safe environment practices across the Seminary community
Added 1 min ago
VP
VP of Sales
Vishay Precision Group, Inc. (VPG)
Toronto, ON
- Full-time
We are seeking a dynamic and strategic Vice President of Sales to lead our worldwide commercial organization.
Added 1 min ago
MT
Process Engineer
Modern Technical Staffing Inc.
Vaughan, ON
- $80,000 to $100,000 CAD / year
- Full-time
Lead issue resolution discussions with both internal teams and external partners, ensuring follow through and timely closure of action items.

Fire & Flower Inc.

Retail Experience Lead

Langford, BC, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Evening & Weekend Shifts required.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required, along with the ability to work evenings and weekends.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Security alarm operation
Data entry
Time management
Communication
Training and onboarding
Compliance
Sales strategy

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge
Sales Strategy

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