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Added 9 mins ago
PD
Restoration Project Manager
Paul Davis Restoration of Lethbridge AB
AB · Lethbridge, AB
- $60,000 to $90,000 CAD / year
- Full-time
Paul Davis Restoration Lethbridge, Alberta | Full-time | Reports to the General Manager
Added 9 mins ago
NA
Health and Safety Advisor
North American Construction Group Inc.
Fort McMurray, AB
- Full-time
Tuition reimbursement program and career growth and development
Added 9 mins ago
Lead Software Developer
Open Text Corporation
Waterloo, ON
MS or PhD in CS or a related technical field and 7+ years of enterprise software development experience
Added 9 mins ago
Sr. Software Developer
Open Text Corporation
Waterloo, ON
Bachelors, MS or PhD in CS or a related technical field and 3+ years of enterprise software development experience
Added 9 mins ago
Sr. Software Developer (Server, C++)
Open Text Corporation
Waterloo, ON
Bachelors, MS or PhD in CS or a related technical field and 3+ years of enterprise software development experience
Added 9 mins ago
Manager, Software Development
Open Text Corporation
Waterloo, ON
As a Manager, Software Development, you will:
Added 9 mins ago
Sr. Quality Assurance Developer
Open Text Corporation
Waterloo, ON
The Capture Group of OpenText Enterprise Content Management platforms division is focusing on the development and maintenance of the Capture product line. The Capture technology transforms…
Added 9 mins ago
Quality Assurance Developer
Open Text Corporation
Waterloo, ON
The Capture Group of OpenText Enterprise Content Management platforms division is focusing on the development and maintenance of the Capture product line. The Capture technology transforms…
Added 9 mins ago
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Laboratory Assistant
ALS
North Vancouver, BC · CAN - BC - North Vancouver
- Full-time
Report all safety concerns to the Supervisor or Manager and participate in incident investigations when required
Added 24 mins ago
Rehabilitation Services Coordinator
March of Dimes Canada
Winnipeg, MB
Coordinate the assessment, development, and implementation of Individual Rehabilitation Plans with assigned staff.
Added 24 mins ago
IT Support Technician
Northern Mat & Bridge
Clairmont, AB
…to join our Information Technology team. Reporting to the IT Manager, this role provides hands-on technical support across the organization and plays a key role in maintaining reliable…
Added 24 mins ago
Business Analyst
Town of Tecumseh
Windsor, ON
…management skills and proven experience in overseeing the design, development, and implementation of business solutions, systems or products. In addition, they shall have advanced computer…
Added 24 mins ago
Director, Digital Experience Platforms
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON · Halifax, NS
Define the future-state architecture and capability evolution roadmap for DXP technologies including Adobe Experience Manager (AEM), front-end platforms, mobile applications, search…
Added 24 mins ago
VC
Vans: Assistant Gérant - Premium Outlets Montreal
VF Corporation
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 24 mins ago
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Vans: Assistant Gérant - Premium Outlets Montreal
Vans
Mirabel, QC
- $23.6 to $31.2 CAD / hour
- Full-time
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 24 mins ago
Research Scientist
Toronto and Region Conservation Authority (TRCA)
Toronto, ON
…managing natural resources to advance safe and sustainable development. Also, TRCA was recently recognized as a Greater Toronto’s Top Employer for 2026 and a Canada’s Greenest Employer for…
Added 24 mins ago
T
Manager, Analytics and Insights - AI Accelerator
TD
Toronto, ON · Montreal, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 24 mins ago
T
Personal Banker (Full time)- Beauport, Quebec city
TD
Quebec, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 24 mins ago
T
Software Engineer I - Development and Quality Engineering
TD
Toronto, ON
- Full-time
The Risk Technology team is seeking a junior Software Engineer with 2–3 years of relevant experience to contribute to both application development and quality engineering. The successful…
Added 24 mins ago
T
Personal Banking Associate (Part time, 18.75h)- Montée Paiement, Gatineau
TD
Gatineau, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 24 mins ago
T
Personal Banking Associate (Full time)- Lachenaie
TD
Lachenaie, QC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 24 mins ago
T
Personal Banker Trainee
TD
Walkerton, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 24 mins ago
T
Personal Banking Associate - Pierrefonds sources (15 hours)
TD
Montreal, QC
- Part-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 26 mins ago
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Senior Implementation Consultant
Nakisa
Montreal, QC
- Full-time
Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical…
Added 26 mins ago
OH
Care Coordinator, Temporary Full Time, Central Ottawa Civic, Bells Corners
Ontario Health atHome
Ottawa, ON
- Full-time
Under the general direction of the Manager, Patient Services, the Care Coordinator is responsible for managing a caseload of diverse patients who are living and/or dealing with a variety of…

Fire & Flower Inc.

Retail Experience Lead

Langford, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Evening & Weekend Shifts required.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required, along with the ability to work evenings and weekends.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Security alarm operation
Data entry
Time management
Communication
Training and onboarding
Compliance
Sales strategy

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge
Sales Strategy

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