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Added 14 mins ago
AC
Senior Analyst Enterprise Performance
Alimentation Couche-Tard
Laval, QC
- Internship
Type of employment: Permanent, Full Time (40 hours)
Added 14 mins ago
N
Software Engineer – Master’s New Grad / Bachelor’s + 2–3 Years Experience
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
…restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits,…
Added 14 mins ago
H
Administrative Assistant
Ha-Shilth-Sa
Port Alberni, BC
- Full-time
The Nuu-chah-nulth Tribal Council (NTC) Nursing Program is seeking a reliable, highly motivated term (to March 31, 2027), full-time Administrative Assistant. This position performs a…
Added 14 mins ago
PI
Director of Quality
Promart Industrial
Sarnia, ON
- Full-time
…looking for an experienced Quality Assurance / Quality Control Manager to lead our quality department and help prepare the company for the increasingly complex work…
Added 14 mins ago
CR
Active Living Manager
COGIR Real Estate
Newmarket, ON
- Full-time
As our next Active Living Manager you are an energetic, vibrant, and creative leader who thrives on assessing residents' needs. You will be responsible for enhancing the quality of life for…
Added 14 mins ago
RG
Factory Buyer
ROCKWOOL Group
Milton, ON
- $70,000 to $80,000 CAD / year
- Full-time
…Purchasing Team in Milton, ON. Reporting to the Purchasing Manager, this role is responsible for supporting and executing the day-to-day procurement of direct materials and…
Added 14 mins ago
CS
Active Living Manager
Cogir Senior Living
Newmarket, ON · Alexander Muir Retirement Residence
- Full-time
As our next Active Living Manager you are an energetic, vibrant, and creative leader who thrives on assessing residents' needs. You will be responsible for enhancing the quality of life for…
Added 14 mins ago
T
Senior Manager, Global Controls Office (IT SOX)
TD
Toronto, ON
- Full-time
Reporting to the Associate Vice President, Global Controls Office, the Senior Manager leads and monitors Information Technology (IT) processes and controls within the ICFR program. The…
Added 14 mins ago
M
Senior Product Delivery Manager
Manulife
Toronto, ON
- Full-time
Manulife is seeking a highly motivated Senior Product Delivery Manager to join our Global Wealth and Asset Management (GWAM) Technology team. This role sits at the intersection of business,…
Added 14 mins ago
Physiotherapist - Rehabilitation Services - Provincial
Nova Scotia Health and IWK Health
NS · Sydney Indian Reserve No. 28A, NS · Port Hawkesbury, NS · Liverpool, NS · St. Peter's, NS · New Minas, NS · Evanston, NS · North Preston, NS · Margaree Centre, NS · North Sydney, NS · Upper Hammonds Plains, NS · Caledonia, NS · East Preston, NS · Big Glace Bay, NS · Wolfville, NS · Shelburne, NS · River Hebert, NS · Bass River, NS · Eskasoni, NS · Fall River, NS · Digby, NS · Halifax, NS · Middle Musquodoboit, NS · Oxford, NS · Middleton, NS · Lunenburg, NS · Truro, NS · Bridgewater, NS · Springhill, NS · New Glasgow, NS · Yarmouth, NS · Musquodoboit Harbour, NS · Dartmouth, NS · Kentville, NS · Pugwash, NS · Windsor, NS · Barrington Passage, NS · Sheet Harbour 36, NS · Advocate Harbour, NS · Neils Harbour, NS · Sydney, NS · Noel, NS · Chéticamp, NS · Elmsdale, NS · Bedford, NS · Parrsboro, NS · Annapolis Royal, NS · Tatamagouche, NS · Canso, NS · Sherbrooke, NS · Lockeport, NS · Westville, NS · Weymouth, NS · Amherst, NS · Pictou, NS · Antigonish, NS · Lower Sackville, NS · Freeport, NS · Tantallon, NS · Chester, NS · Beechville, NS · Baddeck, NS · Whycocomagh, NS · Meteghan Centre, NS · Indian Brook, NS · New Waterford, Nova · Inverness, Nova · Membertou, Nova · Glace Bay, Nova · All Locations, Nova · Margaree Center, Nova · Guysborough Co., Nova · Wagmatcook, Nova · Berwick, Nova
Permanent, Full-Time Position; 75 Hours Bi-weekly
Added 29 mins ago
GI
Program Manager - Civil Engineer
Global Infrastructure
Toronto, ON
- Full-time
We are seeking a Program Manager to oversee the strategic planning, coordination, and delivery of large-scale municipal infrastructure programs, including the design, rehabilitation, and…
Added 29 mins ago
C
Product Manager
Co-operators
Guelph, ON · Toronto, ON
- Full-time
As the Product Manager you will deliver best in class Digital experiences and own a large portion of the Digital product portfolio. You will be responsible for the client, advisor and…
Added 29 mins ago
FB
Branch Manager
Fairstone Bank
Cranbrook, BC
- Full-time
Join Fairstone as a Branch manager for our Cranbrook, British Columbia branch and be part of our talented and growing team!
Added 29 mins ago
GD
GARAGE - Co-Manager - Bayshore Shopping Centre
Groupe Dynamite, Inc Garage
Ottawa, ON · Nepean, Ontario
- Full-time
Reporting to the Store Manager, your main focus as Co-Manager is to promote a positive omni channel shopping experience, build loyal client relationships and produce outstanding business…
Added 29 mins ago
GD
GARAGE - Assistant Manager - Woodgrove Centre
Groupe Dynamite, Inc Garage
Nanaimo, BC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 29 mins ago
GD
COMBO - Store Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 29 mins ago
GD
COMBO - Assistant Manager - Tsawwassen Mills
Groupe Dynamite, Inc Garage
Tsawwassen, BC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 29 mins ago
GD
GARAGE - Store Manager - Erin Mills Town Centre
Groupe Dynamite, Inc Garage
Mississauga, ON
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 29 mins ago
GD
GARAGE - Assistant Manager - West Edmonton Mall
Groupe Dynamite, Inc Garage
AB · Edmonton, Alberta
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 44 mins ago
OC
Production Techgronomist
Olds College of Agriculture & Technology
Olds, AB
- $70,000 to $80,000 CAD / year
- Full-time
The Opportunity - Production Techgronomist (full-time, permanent)
Added 44 mins ago
CC
Night Supervisor, Maintenance
Coca-Cola Canada Bottling Limited
Toronto, ON · North York, ON
- Full-time
The full base salary range for this position is $82,800.00 - $92,000.00 annually. The starting base salary offered is based on market location and may vary depending on job-related…
Added 44 mins ago
TE
Manager, Contract & Risk - Vancouver
TK Elevator
Burnaby, BC
- Full-time
Manage the full contracting process from review to execution and close-out.
Added 44 mins ago
SH
Room Attendant | Part-Time | The Westley Hotel
Silver Hotel Group
Calgary, AB
- Part-time
Room Attendant l Part-Time l The Westley Hotel
Added 44 mins ago
MN
Housing Support Case Manager
Mi'kmaw Native Friendship Centre
Halifax, NS
- Full-time
Employment Term: Contract October-March 31, 2027, Full time hours (35 hours/ week)
Added 45 mins ago
SE
Room Management Systems Architect
Schneider Electric
Montreal, QC
- Full-time

Fire & Flower Inc.

Retail Experience Lead

Langford, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Evening & Weekend Shifts required.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required, along with the ability to work evenings and weekends.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Team leadership
Inventory management
Security alarm operation
Data entry
Time management
Communication
Training and onboarding
Compliance
Sales strategy

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Staff Supervision
Compliance
Inventory
Conflict Resolution
Training
Onboarding
Alarm Systems
Data Entry
Time Management
Leadership
Retail Operations
Product Knowledge
Sales Strategy

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