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Added 3 mins ago
IE
Finance Specialist
ILSC Education Group
Toronto, ON
- Full-time
Reporting to the Accounting Manager, the Finance Specialist is responsible for overseeing the bookkeeping of the company and ensuring compliance with all applicable regulations, laws,…
Added 3 mins ago
BG
Learning Management System Administrator
Brandt Group of Companies
Regina, SK
- Full-time
…Learning Management System. Working under the guidance of the Program Development Manager and LMS Analyst, the LMS Administrator supports learning path administration, course maintenance,…
Added 3 mins ago
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Resident Manager (Live-In)
Centurion Asset Management Inc.
Gravenhurst, ON
- Full-time
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Added 3 mins ago
JI
Manager, People Development
J.D. Irving, Limited
Saint John, NB
- Full-time
Measure program effectiveness, make recommendations for improvement, and drive initiatives that enhance employee growth, manager capability, and organizational performance.
Added 3 mins ago
A
Digital Experience Specialist - Temporary
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- Full-time
- Temporary
Collaborating with the UX Design team to help shape the future of the UX Research program and strategy
Added 3 mins ago
YO
Child & Youth Program Development Lead - Laurier Brantford YMCA, ON
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- Full-time
The Child & Youth Program Development Lead is responsible for the development, implementation, and continuous improvement of Child and Youth programming across YMCA Health, Fitness,…
Added 3 mins ago
HD
Receptionist - BC
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- Full-time
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Added 14 mins ago
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Banking Advisor D
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Montreal, QC
- Full-time
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Added 14 mins ago
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- Contract
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Added 16 mins ago
SH
Nurse 2 - Cornish
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- Full-time
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Added 16 mins ago
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Licensed Practical Nurse - Cardiology Input Unit - 5A/6A/PRU - Repost
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Under the general supervision of the Manager Health Services, the Licensed Practical Nurse (LPN) provides professional practical nursing services to designated patients including…
Added 16 mins ago
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General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
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Admitting Clerk 1
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- Full-time
Reporting to the Manager of Health Information Services the Admitting Clerk I is responsible for a diversity of Health Information Services functions including; patient pre-registration,…
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Infirmière ou infirmier de santé primaire / Primary Health Nurse
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General Duty Nurse (N2) - Women's Health Labour & Delivery - Repost
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Communications Specialist
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Added 16 mins ago
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Manager on Site (MOS)
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…leadership opportunity for you to join our dynamic team as the Manager, Counselling Services. In this position you will play an integral role in helping us realize our vision of engaged and…
Added 16 mins ago
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Baker - Full-time Position with Benefits
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- Full-time
Work with other Bakers, the Baking Team manager and the Production Manager to ensure the bread quality and range is to COBS Bread standards and delivered on time to meet customer demands
Added 16 mins ago
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Manager Patient Access & Community Transition - Eagle Ridge Hospital
Fraser Health Authority
Port Moody, BC
- $55.25 to $79.42 CAD / hour
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Added 16 mins ago
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Registered Nurse/Registered Psychiatric Nurse - Eagle Ridge Manor
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Assistant Fleet Manager (AFTERNOON SHIFT)
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Added 16 mins ago
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IT Project Manager ERP
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Added 16 mins ago
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Digital Experience Specialist - Temporary
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Added 16 mins ago
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Senior Manager - North America Construction
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- Full-time
Reporting to the Director, North America Construction; the Senior Manager, North America Construction, will be responsible for the successful execution of all major investments (New Store…
Added 16 mins ago
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Banking Advisor
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Fire & Flower Inc.

Retail Experience Lead

Guelph, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Operations
Compliance
Cash Management
Team Leadership
Onboarding
Training
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Management

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