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Added 13 mins ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
You will report to the Manager, Manufacturing and work in a team setting with Manufacturing professionals and Operations team members.
Added 13 mins ago
CC
Client Services Coordinator
Canadian Cancer Society
Montreal, QC
- Temporary
Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and RDP database.
Added 13 mins ago
V
Underground Mine Operations Supervisor
Vale
Canada
- Full-time
Request training in skills development where required and communicate needs to the Superintendent.
Added 28 mins ago
KB
Product Growth Marketing Manager, Lifecycle & GTM Systems
KidKare by MinuteMenu
Canada
- Full-time
Our roots run deep in the Child and Adult Care Food Program (CACFP), a federal nutrition program that helps provide healthy meals and snacks to children and adults across the country.…
Added 28 mins ago
AG
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- Full-time
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Added 42 mins ago
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- Full-time
Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
Added 42 mins ago
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- Full-time
Coordinate dependencies among the Product, Development, Quality, Support, and Operations teams, as well as external partners.
Added 1 hour ago
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- Full-time
Preservation & Support Services, Transportation Operations
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Lead Roving Technician
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Senior Information Security Analyst
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- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
SAP SuccessFactors Employee Central Payroll - Senior Consultant/ Manager
EY
Toronto, ON · Ottawa, ON · AB · Calgary, AB
We are seeking a Senior Consultant / Manager with deep expertise in SAP SuccessFactors Employee Central Payroll to join our HR Technology practice. This role is designed for professionals…
Added 1 hour ago
B
Account Executive - Full-Cycle (North America)
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- Full-time
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Added 1 hour ago
A
Bilingual Registered Plans Administrator
Aviso
Toronto, ON
- $46,000 to $55,000 CAD / year
- Full-time
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Added 1 hour ago
UO
Senior Project Manager – App Mod Program
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $11,397 to $17,081.58 CAD / month
- Full-time
The Senior Project Manager works within the project team including Solution Architects, Business Analysts, Developers, Operations Teams, functional experts, and other project specialists,…
Added 2 hours ago
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KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
The successful candidate will combine strong analytical and technical skills with business acumen and excellent communication abilities. They will partner with stakeholders across FCRM,…
Added 2 hours ago
SL
Associate Director, Investment Data - SLC Management
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Toronto, ON · Sun Life Toronto One York
- Full-time
The Associate Director will work closely with business stakeholders, data engineers, architects, and development teams to transform business concepts and data requirements into scalable…
Added 2 hours ago
SM
Associate Director, Investment Data - SLC Management
SLC Management
Toronto, ON · Sun Life Toronto One York
- Full-time
The Associate Director will work closely with business stakeholders, data engineers, architects, and development teams to transform business concepts and data requirements into scalable…
Added 2 hours ago
A
Business Intelligence Analyst
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Edmonton, AB
- Full-time
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Added 2 hours ago
Program Manager and Analyst, HR Transformation
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Vancouver, BC
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Added 2 hours ago
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Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
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- Full-time
The Operations Lead Analyst is responsible for administering operational efficiency processes that manage cost and optimize results, including financial data analysis and reporting as part…
Added 2 hours ago
AE
D365 Functional Analyst - Human Resources
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- Full-time
…Services, business stakeholders, and vendors to support reliable HR operations and maximize business value from the…
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Toronto, ON
- Full-time
…to advise clients on strategies to transform their business operations or business model so they can crush their strategic, financial, and operational goals. As a manager, you’re a natural…
Added 2 hours ago
GC
Sales and Service Rep, Lead
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- Full-time
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Added 2 hours ago
RA
Production Supervisor - 1st shift (ETO)
Rockwell Automation
Cambridge, ON
- Full-time
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world…
Added 2 hours ago
A
Corporate Development Specialist
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Montreal, QC
- Full-time
…to advise clients on strategies to transform their business operations or business model so they can crush their strategic, financial, and operational goals. As a manager, you’re a natural…

Fire & Flower Inc.

Retail Experience Lead

Guelph, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 5, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Data entry
Alarm system operation

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Operations
Compliance
Cash Management
Team Leadership
Onboarding
Training
Conflict Resolution
Inventory
Security
Alarm Systems
Data Entry
Retail Management

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