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Added 7 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
This is a hands-on individual contributor role reporting to our Technical Manager, Platform. You will help evolve the cloud architecture behind our FishVue connected products, building…
Added 7 mins ago
C
Organizational Change Management (OCM) Specialist
Collabera
Toronto, ON
- $35 to $36 CAD / hour
- Contract
The OCM Specialist will pick up the change work as the program moves deeper into execution, testing, and readiness a
Added 7 mins ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Reporting to the Manager, DNNP Owners Engineering, this position is responsible for the following.
Added 7 mins ago
BI
Sterility Assurance Lead - Day shift (Monday to Friday 8:00-17:30),
Baxter International Inc.
Mississauga, ON
- Full-time
Ensure compliance of CIVA’s Sterility Assurance program with regulatory and Baxter Corporate requirements.
Added 7 mins ago
EE
Group Manager - Governance
ECG Engineering Pty Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a Group Manager – Governance to strengthen the governance framework that supports ECG’s global business.
Added 7 mins ago
CS
AI Security Technical Program Manager
CONFLUX SYSTEMS
Toronto, ON
- $50 to $55 CAD / hour
- Contract
Job Title: AI Security Technical Program Manager
Added 7 mins ago
EO
Manager, Field Operations Management
Elections Ontario
Toronto, ON · North York, ON
- Temporary
Position Title: Manager, Field Operations Management
Added 7 mins ago
EP
Financial Controller
Elby Professional Recruitment
Milton, ON
- $110,000 to $150,000 CAD / year
- Full-time
…operations across the company, reporting directly to the General Manager. This is a role for someone who wants to lead the finance function but also genuinely enjoys being in the details -…
Added 7 mins ago
CI
Project Manager – Packaging & Formula
Crystal Int'l (Group) Inc. & Crystal Claire Cosmetics Inc.
Toronto, ON · Greater Toronto Area, Canada
- $70,000 to $80,000 CAD / year
- Full-time
Job Title: Project Manager – Packaging & Formula
Added 8 mins ago
Retail Experience Lead
Fire & Flower Inc.
Ottawa, ON
Escalate team member issues to direct manager.
Added 8 mins ago
Retail Experience Lead
Fire & Flower Inc.
Saskatoon, SK
Escalate team member issues to direct manager.
Added 8 mins ago
Retail Experience Lead - Almonte
Fire & Flower Inc.
Mississippi Mills, ON
Escalate team member issues to direct manager.
Added 8 mins ago
HART Hub Support Worker
NorWest Community Health Centres
Thunder Bay, ON
…(HART Hub) to join HART Works, a low-barrier transitional work program within the HART Hub model of care. Reporting to the Program Coordinator, the Support Worker plays a key role in the…
Added 8 mins ago
Harm Reduction Support Worker
NorWest Community Health Centres
Thunder Bay, ON
…Other related duties may be assigned as required in support of…
Added 8 mins ago
S
Gestionnaire, Sécurité des patients | Manager, Patient Safety
Sandoz
Longueuil, QC · Saint-Hubert (Sandoz)
- Full-time
The Patient Safety Manager is responsible for ensuring that Sandoz Canada’s pharmaceutical products and medical devices remain safe for patients both after they are marketed and throughout…
Added 8 mins ago
T
Business Application Specialist
TD
Toronto, ON
- Full-time
Business application lead/owner/manager for application strategy, delivery, performance, access, data availability & integrity, data retention & disposition, remediation alignment,…
Added 8 mins ago
T
Manager Tech Delivery / Partner Mgmt
TD
Toronto, ON
- Full-time
As Rahona platform continues to grow, the Manager Tech Delivery / Partner Mgmt is required to provide end-to-end ownership of Consumption business operations support, service management,…
Added 23 mins ago
GI
General Application- London Ontario
Goodwill Industries Ontario Great Lakes
London, ON
- Up to $18.5 CAD / hour
Roles: Retail Production Associate, Sales Associate, Donation Attendant, Keyholder, Shift Supervisor, Assistant Manager, Store Manager
Added 23 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $75,000 to $95,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 23 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Windsor, ON
- $70,000 to $90,000 CAD / year
- Full-time
The Sales Account Manager is responsible for developing and managing existing and new customer relationships within the assigned territory. This role plays a key part in driving business…
Added 23 mins ago
S
Senior Data Engineer
Scene+
Toronto, ON
- Full-time
…strategy and our journey to becoming Canada’s most beloved loyalty program. We leverage it to provide personalized rewards and create meaningful connections with our…
Added 38 mins ago
UC
Program Manager
UniSysTech Consulting
Toronto, ON · Greater Toronto Area, Canada
- Other
Program Manager – AI Strategy & Digital Core Initiatives
Added 38 mins ago
PE
Manager, Client Experience (Experiential Marketing)
Proof Experiences
Toronto, ON · Greater Toronto Area, Canada
- Full-time
· Build strategic program budgets with support of program manager
Added 39 mins ago
JE
Automation Systems Designer - Mechanical
Johnson Electric
Ancaster, ON · Canada Ancaster - Automation Group Canada (General)
- Full-time
Providing time estimates, resource requirements, and progress updates to the Design Manager and Program Manager.
Added 39 mins ago
D
Technical Success Manager- French Speaking
Darktrace
ON · NB · NS · CAN - Ontario (Home Office)
- Full-time
The Technical Success Manager (TSM) is a high-impact customer-facing role for someone who enjoys combining technical depth, customer advocacy, and commercial awareness to help customers get…

Fire & Flower Inc.

Retail Experience Lead

Windsor, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, manage cash, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Security alarm systems
Sales software
Data entry
Objection handling
Compliance
Training
Organizational skills

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Training
Inventory
Security
Alarm Systems
Product Knowledge
Leadership
Time Management
Data Entry
Retail Sales Principles
Objection Handling
Team Building

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