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Added 10 mins ago
PC
Store Manager
Prime Communications Canada Inc
Cornwall, ON
- Full-time
As a Retail Store Manager (Store Manager) of our Retail Team and working at our Cornwall Rogers Store, you will be responsible for the sales and daily operations of your store. Daily…
Added 10 mins ago
TT
First Mile Transportation Manager - 12 Month Contract
The TJX Companies, Inc.
Mississauga, ON · CAN Home Office Mississauga ON
- $89,208 to $135,086.4 CAD / year
- Full-time
We’re looking for a First Mile Transportation Manager - 12 Month Contract to lead a critical national transportation network, overseeing 40,000-50,000 annual linehaul movements across…
Added 10 mins ago
FC
Finance Manager
Fidelity Canada
Toronto, ON
- Full-time
The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway.
Added 10 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Lead the development and execution of the Liquids Pipelines Data Modernization roadmap, translating business strategy, operational needs, and stakeholder priorities into scalable data…
Added 25 mins ago
Fixed-Term Marketing Manager, Home
Dyson
Toronto, ON · Canada - Toronto Office
This role owns the complete 360° go-to-market strategy for new product launches, category campaigns, and commercial activations, partnering closely with Sales, Media, PR, E-Commerce, Retail…
Added 38 mins ago
BC
Technical Director
Banff Centre for Arts and Creativity
Banff, AB
- Full-time
Act as Crew Leader, working closely with the Department Heads and other show or program related personnel to achieve a high production value for all Banff Centre activities: meeting…
Added 38 mins ago
E
Sr. Advisor Data Modernization
Enbridge
Calgary, AB
- Full-time
Lead the development and execution of the Liquids Pipelines Data Modernization roadmap, translating business strategy, operational needs, and stakeholder priorities into scalable data…
Added 40 mins ago
T
Manager Governance and Control (ATHN464)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 40 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Kelowna, BC
- Part-time
As a Part Time Supervisor, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…
Added 40 mins ago
C
Community Coordinator
Creator
Vancouver, BC
- $50,000 to $57,000 CAD / year
- Full-time
…support tickets, engaging with our community, coordinating program tasks, preparing reporting data, or testing new Creator Space features. While this is not primarily a social media…
Added 40 mins ago
BP
Planbook Designer (Architectural Technologist)
Brookfield Properties
Calgary, AB
- Full-time
As part of the Alberta Product Development team, the Designer, Planbook supports the development, maintenance, accuracy, and continuous improvement of Brookfield Residential's master…
Added 55 mins ago
TP
Assistant II - Operation
TOPPAN Packaging Americas
Terrebonne, QC
- Full-time
…clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental…
Added 55 mins ago
LM
Department Manager (Loss Prevention/Stock)
La Maison Simons
BC · Park Royal South
- Full-time
Join The Simons Team as a Department Manager for Loss Prevention & Stock!
Added 55 mins ago
AM
Civil Project Engineer
Aplin Martin
Surrey, BC
- Full-time
…others work more significantly under the direction of a Project Manager to develop design concepts which are incorporated into the final product by a project team. The Project Engineer…
Added 1 hour ago
KW
Client Acquisition Specialist – Residential Field Sales (Rogers)
Kinetic Wireless - Rogers Authorized Dealer
Langley (District), BC · Langley, BC
- Full-time
Compensation: Paid onboarding and training during the initial development period, followed by uncapped commission-based compensation. Complete compensation details are reviewed during the…
Added 1 hour ago
L
Designer - Soft Accessories | Contract until December 2027
lululemon
Vancouver, BC
- Full-time
…to cohesive head-to-toe outfitting. Reporting to the Design Manager, you will take ownership of assigned product and design work from initial research and concept through design…
Added 1 hour ago
BI
Manager, Insurance Compliance
BMO Insurance
Toronto, ON
- Full-time
The Manager, Insurance Compliance will provide advice and support to Insurance lines of businesses to ensure that Regulatory Programs operate in compliance with legal and regulatory…
Added 1 hour ago
CA
Biological Innovation Manager - S. ON
Corteva Agriscience
Chatham-Kent, ON · NA-CA-Ontario - Non-Office Based
- Full-time
The Biological Innovation Manager (BIM) is responsible for driving technical leadership, demand generation and commercial execution for Corteva’s biological products within an assigned…
Added 1 hour ago
V
Quality Assurance Technician - Brampton, ON (On-site)
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
This role plays a pivotal part in ensuring product quality and supporting cross-functional teams within a production environment focused on Victaulic tool technologies and pre-fabrication…
Added 1 hour ago
L&
Territory Manager (4 Days PT) Victoria/Duncan - 6 Month Contract
Lindt & Sprüngli (Canada), Inc
BC
- Part-time
We are looking for an enthusiastic and keen individual to fill the role of a temporary Territory Manager (4-Day PT) in Victoria/Duncan. Reporting to the Field Sales Manager, the Territory…
Added 1 hour ago
C
Creator Support & Community Coordinator
Creator.co
Vancouver, BC
- $50,000 to $57,000 CAD / year
- Full-time
…support tickets, engaging with our community, coordinating program tasks, preparing reporting data, or testing new Creator Space features. While this is not primarily a social media…
Added 1 hour ago
RT
Gestionnaire du contrôle de gestion commerciale/ Commercial Controllership Manager
Rio Tinto
Montreal, QC
- Full-time
Added 1 hour ago
RT
Engineer Enterprise Asset Management
Rio Tinto
Kitimat, BC
- Full-time
Rio Tinto’s BC Works is a part of the Atlantic Operations of the Aluminium product group and has been operating in British Columbia for over 70 years. With industry leading new technology…
Added 1 hour ago
C
Software Developer (Hybrid)
Cisco
Vancouver, BC
- Full-time
…workflows. Test, debug, monitor, and improve software across the development lifecycle while collaborating with product managers, designers, and engineers across Splunk and…
Added 1 hour ago
D
Fixed-Term Marketing Manager, Home
Dyson
Toronto, ON
- Full-time
This role owns the complete 360° go-to-market strategy for new product launches, category campaigns, and commercial activations, partnering closely with Sales, Media, PR, E-Commerce, Retail…

Fire & Flower Inc.

Retail Experience Lead

Windsor, ON, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They must ensure high standards of customer service, manage cash, and act as a resource for compliance and product education.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Security alarm systems
Sales software
Data entry
Objection handling
Compliance
Training
Organizational skills

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Operations
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Training
Inventory
Security
Alarm Systems
Product Knowledge
Leadership
Time Management
Data Entry
Retail Sales Principles
Objection Handling
Team Building

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