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Added 6 mins ago
SC
Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
Lead department in accordance with company presentation standards
Added 6 mins ago
C
Apps Dev Tech Lead Analyst - C13 - MISSISSAUGA
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 36 mins ago
E
Strategy & Operations Lead
eBay
Toronto, ON
- Full-time
…communications. We are looking for a Strategy & Operations Lead to help the organization operate effectively, communicate its impact, and build stronger connections with partners across the…
Added 36 mins ago
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Creative Director (eCommerce)
AlgaeCal
Remote, Canada
- Full-time
- Remote
Good Design Isn’t The Goal. Great Results Are: You know how to build brands people remember, lead creative teams people want to be part of, and turn big marketing ideas into work that gets…
Added 36 mins ago
Data Analyst, SCM Planning & Analytics
RHI Magnesita
Brantford, ON
…reporting and automation projects with guidance from the team…
Added 51 mins ago
SI
Content Lead, Social
Scribd, Inc.
Toronto, ON · Vancouver, BC
- Full-time
Scribd is looking for a Social Content Lead to build our organic social channels from the ground up, starting with YouTube and LinkedIn. This role decides what Scribd makes for organic…
Added 1 hour ago
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Manager, Machine Learning Engineering - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
We are seeking a Manager to lead the development of AI agents for our HR and Finance business. You will be responsible for building and mentoring a high-performing engineering team, driving…
Added 2 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Stellarton, NS
Create a coaching and development culture for all store employees that embraces a passion for food
Added 2 hours ago
C
Analyst, Corporate Strategy
CAE
Montreal, QC
- Full-time
…essential. Our enterprise functions don’t just support; they lead, playing a critical role in shaping the company’s path forward and ensuring both clients and employees are ready for the…
Added 2 hours ago
GM
DevOps Software Quality Automation Tools Engineer
General Motors
Markham, ON
- Full-time
…delivery, automated testing, quality gates, behavior-driven development tooling, software visualization, and coverage…
Added 2 hours ago
GM
Senior DevOps Software Quality Automation Tools Engineer
General Motors
Markham, ON
- Full-time
As a Senior Software Quality Automation Developer, you will Lead the design and development of internal platforms, tools and automation frameworks that support engineering teams across the…
Added 2 hours ago
AC
Chef D'équipe, Chaîne D'approvisionnement/Team Lead, Supply Chain
Aston Carter
Salaberry-de-Valleyfield, QC
- $75.73 to $109.38 CAD / hour
- Contract
Job Title: Team Lead, Supply Chain Job Description
Added 3 hours ago
CAN/ PR FS– Private Markets Investment Operations – Infosys Consulting
Infosys
Canada
Lead and oversee investment operations activities across the private markets lifecycle including entity setup, asset onboarding, commitments, capital calls, distributions, transfers,…
Added 3 hours ago
C
Senior SAP/BDC BW Consultant
CGI
Toronto, ON
- Full-time
The Senior BW Consultant will lead SAP BW strategy, architecture, implementation, and transformation initiatives for clients, ensuring business requirements are delivered efficiently and…
Added 3 hours ago
C
Lead Full Stack Developer, Vice President
Citi
Mississauga, ON
- Full-time
Lead application releases across the full delivery lifecycle - from development and testing through to production deployment and post-release validation.
Added 3 hours ago
ES
Senior ServiceNow Architect
EPAM Systems
Canada
- Full-time
We are seeking an experienced and strategic ServiceNow Architect to lead the design, implementation, and scaling of our enterprise ServiceNow platform. In this role, you will bridge the gap…
Added 3 hours ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
BC
Registered Nurse - CCU
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
BC
Registered Practical Nurse - Emergency Department
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
MM
Technical Architect
Mitchell Martin Inc.
Toronto, ON
- $39.2 to $56 USD / hour
- Other
…applications, focusing on application modernization and cloud-native development. The role requires expertise in leading-edge technologies and collaboration with various teams to ensure…
Added 3 hours ago
BC
Director, Communications and Engagement – Redevelopment Projects
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
BC
Infection Control Professional (ICP)
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 3 hours ago
MM
Developer
Mitchell Martin Inc.
Toronto, ON
- $39.2 to $56 USD / hour
- Other
We are seeking an expert in a specialized module to lead the design, development, and implementation of customized integrations. This role, based in Toronto, ON, involves critical…

Fire & Flower Inc.

Retail Experience Lead

Sarnia, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Reliable transportation is required, as public transit does not operate during all store hours.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategy
Compliance
Product knowledge
Team leadership
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Staff Supervision
Conflict Resolution
Alarm Systems
Sales Software
Data Entry
Team Leadership
Onboarding
Training
Product Knowledge
Retail Operations
Lifestyle Brand

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