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Added 1 hour ago
B
Business Analyst (sales contracts)
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- $69,000 to $119,000 CAD / year
- Full-time
…external data into meaningful business intelligence, enabling leadership to make data-driven decisions and execute strategic initiatives with…
Added 1 hour ago
S
Retail Key Holder
Skechers
Edmonton, AB
- Part-time
As a Key Holder, better known as a “Floor Leader,” at Skechers, you’ll take on an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver…
Added 2 hours ago
BT
Standards and Training Specialist
Baker Tilly Canada
Peterborough, ON
- Full-time
Manage and coordinate the delivery of timely, responsive training for entry-level staff throughout the year
Added 2 hours ago
TO
HIMP 2, Coding & Abstracting
The Ottawa Hospital
Ottawa, ON
- Full-time
…resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your…
Added 2 hours ago
TO
HIMP 2, Coding and Abstracting
The Ottawa Hospital
Ottawa, ON
- Full-time
…resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your…
Added 2 hours ago
TO
HIMP 2, Coding & Abstracting
The Ottawa Hospital
Ottawa, ON
- Full-time
…resources as well as opportunities for personal and professional development opportunities from our in-house Learning and Leadership Development team to help align your goals with your…
Added 3 hours ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Contract
…partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with…
Added 4 hours ago
SN
Program Officer
Squamish Nation
BC
- $25.86 to $32.32 CAD / hour
- Full-time
High level of emotional intelligence, patience, integrity, professionalism, and the ability to handle sensitive information with confidentiality.
Added 4 hours ago
TF
Engagement Coordinator (1-year contract)
The Food Bank of Waterloo Region
Kitchener, ON
- Up to $58,738 CAD / year
- Full-time
- Contract
Post-secondary education in community development, nonprofit management, education, social services, or a related field is preferred.
Added 4 hours ago
AA
Responsable de l'améioration continue Cabine / Cabin Business improver
Airbus Aircraft
Montreal, QC
- Full-time
Added 6 hours ago
AA
Business Development Representative
Anyset AI
Montreal, QC
- Full-time
We're looking for a highly motivated Business Development Representative (BDR) to build our sales pipeline. This is an entry-level, in-office role based in Montreal, working side by side…
Added 7 hours ago
LL
R&D Bioanalytical Scientist / Scientifique principal(e) en bioanalyse R&D
Lighthouse Lab Services
Laval, QC
- $90,000 to $120,000 CAD / year
- Full-time
Ability to provide scientific leadership while collaborating effectively with laboratory operations, business development, and external clients.
Added 9 hours ago
OT
Kitchen Crew
One Therapy Network
Kamloops, BC
- Full-time
Many of our leaders started in entry‑level roles. We love promoting from within.
Added 9 hours ago
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Engagement Manager
TEKsystems
Ottawa, ON
- $70,900 to $106,300 CAD / year
- Full-time
The Engagement Manager (EM) is a delivery leadership position within the TEKsystems Global Services (TGS) organization and responsible for managing one or more engagements or engagement…
Added 9 hours ago
CH
Associate Director, Financial Operations
Covenant House Toronto
Toronto, ON
- Full-time
…community, health and well-being support, training and skill development, and ongoing care once youth move into the…
Added 10 hours ago
K
Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
…company thanks to a number of significant training and personal development…
Added 10 hours ago
SAP SuccessFactors Employee Central Payroll - Senior Consultant/ Manager
EY
Toronto, ON · Ottawa, ON · AB · Calgary, AB
This is not an entry-level or mid-level role. Only candidates with proven senior-level experience in SAP SuccessFactors Payroll will be considered.
Added 10 hours ago
AR
Kitchen Crew
A&W Restaurants
Kamloops, BC
- $18.5 to $19.5 CAD / hour
- Full-time
Many of our leaders started in entry‑level roles. We love promoting from within.
Added 10 hours ago
O
Administrative Coordinator
OMERS
Toronto, ON · Scarborough Town Centre
- Full-time
Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Added 10 hours ago
SB
Project Safety Specialist
South Bow
Calgary, AB
- Full-time
Lead contractor incident reviews and drive the development of effective corrective actions
Added 10 hours ago
YL
Castaway Housekeeper - Seasonal
Young Life
Castaway, NB
- Part-time
…cornerstones of cleaning, stocking and laundry. This is an entry level training…
Added 11 hours ago
AC
Pharmaceutical Data Scientist
Amaris Consulting | Part of Mantu
Toronto, ON
- Full-time
An environment where trust is central: 70% of our leaders started their careers at the entry level
Added 12 hours ago
Wealth Management - ScotiaMcLeod Internship/Co-op - Winter 2027 - Montreal
Scotiabank
Montreal, QC
…directly with an Advisor(s) and team members supporting business development activities, day-to-day administration and other special projects and initiatives as assigned. The successful…
Added 12 hours ago
AC
Customer Service Representative
Aston Carter
Calgary, AB
- $21 to $23 CAD / hour
- Contract
…customers, champions customer satisfaction, and supports the development and implementation of processes that meet customer goals. The position involves coordinating customer orders and…
Added 12 hours ago
C
Lead Network & Security Architect 1
Celestica
Toronto, ON
- Full-time
…this role, you will take ownership of our global Research and Development Lab (RDL) reference architecture and drive its deployment, management, and scaling across all current and future…

Fire & Flower Inc.

Retail Experience Lead

Sarnia, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Reliable transportation is required, as public transit does not operate during all store hours.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategy
Compliance
Product knowledge
Team leadership
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Staff Supervision
Conflict Resolution
Alarm Systems
Sales Software
Data Entry
Team Leadership
Onboarding
Training
Product Knowledge
Retail Operations
Lifestyle Brand

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