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Added 42 mins ago
R
Product Design Lead, Design Systems
Raydar
Remote, Canada
- Full-time
- Remote
As Product Design Lead, Design Systems, you will shape the patterns and design language used across the entire platform. This is a hands-on Staff/Principal-level individual contributor role…
Added 42 mins ago
Instrumentation Superintendent - Future Opportunities
Aecon
Saskatoon, SK · Calgary, AB · MB
Integrity. We lead by example, with humility and courage.
Added 1 hour ago
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GOAPRDJP000001045 – Project Manager (IT) – Senior
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience with Microsoft 365 implementation projects, including multiple Office 365 products and requirements – 3 years.
Added 1 hour ago
KM
REGIONAL MANAGER - INDUSTRIAL MAINTENANCE
KPIC Maintenance Services Inc.
AB · Edmonton, AB
- Full-time
…facilities and systems. Oversees scheduling, budgeting and…
Added 1 hour ago
C
Expert Integrated Talent Management (12 Month Contract)
CN
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
Lead the execution and continuous improvement of succession planning and talent review processes across assigned client groups
Added 1 hour ago
P
AI Solutions Engineer - Intellectual Property
Patsnap
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
Lead technical discovery with enterprise customers, understanding patent, IP and innovation workflows and translating pain points into practical AI solutions.
Added 1 hour ago
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RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design, development, implementation and…
Added 1 hour ago
JC
Human Resources Manager
JDass Corp
Maple, ON
- Full-time
Lead the evaluation, selection, implementation, and optimization of HR information systems (HRIS), human capital management (HCM) platforms, and other relevant enterprise software.
Added 1 hour ago
SM
RQ11622 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…the various components. The tester will work with the testing lead and IT lead of each project as well as the project team members in the analysis, design, development, implementation and…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Lethbridge, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 hours ago
Quality Control Coordinator - AOTHR
Aecon
Kawartha Lakes, ON · Barrie, ON · Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 2 hours ago
SW
Plant Manager
Smurfit Westrock
Markham, ON
- Full-time
Lead and oversee all daily plant operations, ensuring high standards in safety, quality, service, and productivity.
Added 2 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will lead organizational change and influence leaders at all levels of the organization to embed safety, risk management, prevention, and employee well-being into strategic and…
Added 2 hours ago
UO
Assistant Registrar
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $120,000 CAD / year
- Full-time
Recommend updates to policies and procedures within the portfolio based on operational experience, case trends, and emerging risk, and support their implementation once approved.
Added 2 hours ago
HT
CNC Programmer
Husky Technologies
Bolton, ON
- Full-time
Lead and perform troubleshooting to generate multiple hypotheses regarding the causes of a problem by employing methodical, logical approaches to problem solving
Added 2 hours ago
HR
RAM Specialist, Senior
Hitachi Rail
Toronto, ON
- Full-time
…activities for CBTC systems. He/she will also be assigned as RAM Lead for a project with the support from other RAM team…
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Trade Compliance Program Manager
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
RG
Senior Gas Turbine Overhaul Technician
Rotation Group
Fort St. John, BC
- $115,000 to $150,000 CAD / year
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Lead the disassembly, inspection, repair assessment and reassembly of GE LM2500 gas turbine engines and modules
Added 2 hours ago
HR
Embedded Hardware Process Manager / HEM Process Referent
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Toronto, ON
- Full-time
Discipline Lead of the Hardware and Embedded Middleware (HEM) Engineering Department for URS scope, covering Platforms, Design Deliveries to Projects, and Industrial Activities. The HEM…
Added 2 hours ago
RT
Information Technology Product Manager
Rang Technologies Inc
Toronto, ON
- $95 to $100 CAD / hour
- Contract
Partner with business product leaders to define vision, development strategy and end to end implementation plans for operational applications.
Added 2 hours ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Recommend improvements in the design of business processes and internal controls and lead the implementation of initiatives
Added 2 hours ago
M
Information Technology Product Manager
Mindlance
Toronto, ON
- $80 to $85 CAD / hour
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Partner with business product leaders to define vision, development strategy and end‑to‑end implementation plans for operational applications.
Added 2 hours ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
HR
Architect, Data Communication System
Hitachi Rail
Toronto, ON
- Full-time
Development and hands-on implementation of the solution.
Added 2 hours ago
RH
Financial Controller
Robert Half
Vancouver, BC
- $110,000 to $140,000 CAD / year
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Lead the implementation, and ongoing management of the company's ERP system

Fire & Flower Inc.

Retail Experience Lead

Sarnia, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 6, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.
Reliable transportation is required, as public transit does not operate during all store hours.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Communication skills
Time management
Organizational skills
Troubleshooting
Sales strategy
Compliance
Product knowledge
Team leadership
Data entry

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Inventory
Staff Supervision
Conflict Resolution
Alarm Systems
Sales Software
Data Entry
Team Leadership
Onboarding
Training
Product Knowledge
Retail Operations
Lifestyle Brand

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