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Added 1 min ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 min ago
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Community Management Intern
Ludia
Montreal, QC
- Full-time
Added 1 min ago
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Part-Time Sales Lead - Famous Footwear
Famous Footwear
Oshawa, ON
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.ca.
Added 1 min ago
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Part-Time Sales Associate - Famous Footwear CAN
Famous Footwear
Mississauga, ON
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.ca.
Added 1 min ago
CP
Enterprise Solutions Analyst
Canadian Partnership Against Cancer
Toronto, ON · Greater Toronto Area, Canada
- $80,624 to $109,080 CAD / year
- Full-time
…initiatives to achieve organizational priorities. Reporting to the Manager, Enterprise Data and Solutions, the incumbent drives the effective use of technology, optimizes business…
Added 1 min ago
JE
Automation Systems Designer – Mechanical (Machine Design & Robotics)
Johnson Electric
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- $70,000 to $120,000 CAD / year
- Full-time
Providing time estimates, resource requirements, and progress updates to the Design Manager and Program Manager.
Added 3 mins ago
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Engineering Manager
Manulife
Waterloo, ON
- Full-time
As an Engineering Manager, you will lead and develop a team of engineers responsible for delivering secure, reliable, and user-centered technology solutions that support business objectives…
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Nurse B - Clinical Nurse Educator
HealthCareersInSask.ca
Herbert, SK
- Full-time
Job Description: The Program Development Educator (PDE) is assigned responsibilities for particular rural facilities and community-based services within a specific geographic area. The PDE…
Added 3 mins ago
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Health Care Aide | Permanent, Full-Time | 12 hr Days MTFSSWT
Sienna Senior Living
Medicine Hat, AB
- Full-time
Reporting to a Wellness Manager, the Health Care Aide is a critical role within our communities as it impacts the lives of residents.
Added 3 mins ago
Section Manager, Technical Training
CityofOttawa
Ottawa, ON
You are accountable for training delivery, program performance, resource optimization, risk management, workforce development, and continuous improvement, and provide advice and…
Added 3 mins ago
Manager, Procurement Major Projects
FortisBC
Surrey, BC
In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to…
Added 3 mins ago
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Supervisor Financial Planning & Analysis (FP&A), Canadian Gas Transmission & Midstream (CGTM)
Enbridge
Prince George, BC · Calgary, AB
- Full-time
…recoveries, accounts payable activities, and union employee time-entry…
Added 3 mins ago
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Sr Advisor, Enterprise Finance Planning & Analysis (FP&A)
Enbridge
Calgary, AB
- Full-time
Occasional travel to other company offices may be required, as directed by the manager.
Added 3 mins ago
Marketing Intern
Molson Coors
Toronto, ON
As a Marketing Intern you will be part of our Early Talent Program. Our Early Talent Program is Molson Coors’ undergraduate summer internship program, where students are exposed to the…
Added 3 mins ago
Marketing Intern
Molson Coors
Toronto, ON
As a Marketing Intern you will be part of our Early Talent Program. Our Early Talent Program is Molson Coors’ undergraduate summer internship program, where students are exposed to the…
Added 17 mins ago
Electromechanical Operations Manager
Pomerleau
Quebec, QC
As a Mechanical and Electrical Manager working in the Building and Operations team at Pomerleau Construction, you manage several activities and deadlines to gain a clearer picture of…
Added 17 mins ago
Pre-Construction Project Manager
Pomerleau
Vancouver, BC
As a Bid Manager / Pre-Construction Project Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for leading…
Added 17 mins ago
Preconstruction Manager, Institutional Buildings / Estimator
Pomerleau
Vancouver, BC
Preconstruction is where projects are envisioned, planned, and positioned for success. As a Preconstruction Manager, you will lead the entire preconstruction phase for complex institutional…
Added 17 mins ago
Senior Pre-Construction Project Manager
Pomerleau
Vancouver, BC
As a Senior Bid Manager / Senior Pre-Construction Project Manager, working in the Alternative Projects Center of Expertise (APEX) team at Pomerleau Construction, you will be responsible for…
Added 17 mins ago
AL
Assistant Property Manager
Avenue Living Residential
Bonnyville, AB
- Full-time
…are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our…
Added 17 mins ago
AL
Assistant Property Manager
Avenue Living Residential
Calgary, AB
- Full-time
…are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our…
Added 17 mins ago
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Supervisor, Full Time
Havergal
Edmonton, AB
- Full-time
Assists the Manager on duty with the coordination of activities of associates within the food service department while maintaining the highest standards and levels of customer service.
Added 17 mins ago
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Property Accountant
CAPREIT
Toronto, ON
- Other
At CAPREIT, we reward all permanent full-time employees:
Added 17 mins ago
CO
Inventory Coordinator
Culligan of Canada
London, ON
- $21 CAD / hour
- Full-time
Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for…
Added 17 mins ago
Facilities Manager (6-month contract)
Geotab
Oakville, ON
…growth and deliver results! Geotab is seeking a Facilities Manager who will lead the Oakville Office Experience team and oversee the facilities, vendors, projects, and building operations…

Fire & Flower Inc.

Retail Experience Lead

Saskatoon, SK, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Data entry
Sales strategies
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Product Knowledge
Data Entry
Time Management
Leadership
Retail Operations

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