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Added 15 mins ago
WC
Senior Mechanical Estimator
Worley Canada Construction
AB · Edmonton, AB
- Full-time
Opportunity to grow your career and be a part of some of world's most challenging heavy-oil facilities, gas plants, power-stations and other industrial projects
Added 15 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the McGill University Health Centre (RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 15 mins ago
R|
Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…of the McGill University Health Centre (RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 15 mins ago
O
Sales Executive , Ground Logistics
Omnitrans
Toronto, ON
- Full-time
…dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place…
Added 15 mins ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…of the McGill University Health Centre (RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 15 mins ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…of the McGill University Health Centre (RI-MUHC), you can be part of an organization focused on scientific discovery and innovation in patient-centered medicine. Join us today and make a…
Added 15 mins ago
UI
Account Development Specialist
UAP Inc.
Cranbrook, BC
- $56,100 to $70,100 CAD / year
- Full-time
Be part of a community of authentic, proud and trusted people
Added 15 mins ago
A
Director, Strategic Sourcing & Supplier Management
Aviso
Toronto, ON
- $135,000 to $160,000 CAD / year
- Full-time
Added 15 mins ago
A
Director, Strategic Sourcing & Supplier Management
Aviso
Vancouver, BC
- $135,000 to $160,000 CAD / year
- Full-time
Added 15 mins ago
SH
Guest Service Manager l Full-Time l Radisson Blu Toronto Downtown
Silver Hotel Group
Toronto, ON
- Full-time
Radisson Blu Toronto Downtown is currently recruiting for a Guest Service Manager – Full Time! In this role, you will:
Added 15 mins ago
P
Visual Team Leader
Patagonia
Kelowna, BC
- $23.4 to $25.9 CAD / hour
- Full-time
…customer-friendly and reflective of the local community. As part of the leadership team, they also effectively direct and supervise team members on the sales floor to drive an impactful…
Added 15 mins ago
P
Retail Store Assistant Manager
Patagonia
Kelowna, BC
- $26.9 to $30.9 CAD / hour
- Full-time
As a Retail Store Assistant Manager, you invoke an engaging, inspiring, motivated, and efficient work environment to support the development of your team through timely communication and…
Added 15 mins ago
Senior Manager, Health & Safety
Clutch Technologies Inc.
Mississauga, ON
Own the contractor and visitor safety program: pre-qualification, site-specific orientation, and on-site oversight.
Added 15 mins ago
Guest Service Agent
Northland Properties
Revelstoke, BC
Matching RRSP program (after 6 months of full-time service)
Added 15 mins ago
Front Office Manager
Northland Properties
Revelstoke, BC
Matching RRSP program (after 6 months of full-time service)
Added 15 mins ago
UO
Academic Department Manager
University of Alberta
Edmonton, AB
- Full-time
…business with over 140 tenured, tenure-track faculty and full- and part-time academic teaching staff members who are at the forefront of cutting-edge research and innovative teaching. With…
Added 15 mins ago
RA
Co-op, Robotics Integration and Development (OTTO by Rockwell Automation)
Rockwell Automation
Waterloo, ON · Canada-Ontario-Waterloo
- $20 to $32 CAD / hour
- Full-time
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
Added 15 mins ago
SK
Resident Manager (Live-In) - North York
Sterling Karamar Property Management
Toronto, ON
- $30,000 to $34,000 CAD / year
- Full-time
Issue Purchase Requisitions (PRs) in Property Vista prior to schedule contractors upon Property Manager approval.
Added 15 mins ago
C
Sample Management Technician
CellCarta
Montreal, QC
- Full-time
Reporting to the Sample Reception Manager, the Sample Management Technician is responsible for receiving, logging, inventorying and labeling samples in compliance with laboratory standards,…
Added 30 mins ago
BT
Manager - Canadian Tax
Baker Tilly WM
Vancouver, BC
- Full-time
Be part of something bigger. Build with us today - Now. For tomorrow.
Added 30 mins ago
CH
Night Auditor & Bartender
Canadian Hostelling Association
Banff, AB
- Up to $18.57 CAD / hour
- Temporary
…to stay in Canada permanently? We can help! Ask us about our Manager-In-Training (MIT)…
Added 44 mins ago
IW
Senior Manager, Solution Architect
IG Wealth Management
ON · Ontario, Canada
- Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 44 mins ago
A
Responsible Investment Analyst, Temporary
Aviso
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
Actively participate in the engagement program by conducting company research, preparing briefing notes, organizing meetings with companies and other stakeholders, participating in company…
Added 44 mins ago
IW
Senior Manager, Solution Architect
IG Wealth Management
MB · Manitoba, Canada
- Full-time
WORK LIFE BALANCE: paid volunteer days, competitive time off, including 10 wellness days off, WorkPerks discount program, hybrid & flex work arrangements.
Added 44 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
Oshawa, ON
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.ca.

Fire & Flower Inc.

Retail Experience Lead

Saskatoon, SK, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Data entry
Sales strategies
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Product Knowledge
Data Entry
Time Management
Leadership
Retail Operations

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