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Added 12 mins ago
K
Senior Analyst - Fuel and Fuel Channel Analysis
Kinectrics
Toronto, ON
- Full-time
Reports to: Manager, Fuel and Fuel Channel Assessment
Added 12 mins ago
AC
Property Field Claims Manager
Allstate Canada
ON · Ontario, Canada
- Full-time
The Manager, Property Field Claims is accountable for leading a high-performing team of Field Property Advisors across Ontario. Reporting to the Senior Manager, Property Claims, this role…
Added 12 mins ago
E
Power Development Engineer
Enbridge
Calgary, AB
- Full-time
Collaborate with Business Development, Engineering, Major Projects, Supply Chain, and Operations to ensure project designs and execution strategies meet operational, maintenance, health,…
Added 12 mins ago
E
Power Development Engineer
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Toronto, ON · North York, ON
- Full-time
Collaborate with Business Development, Engineering, Major Projects, Supply Chain, and Operations to ensure project designs and execution strategies meet operational, maintenance, health,…
Added 14 mins ago
R
Billingual Operations Representative
RBC
Calgary, AB · Vancouver, BC · Halifax, NS · Toronto, ON
- Full-time
Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to…
Added 14 mins ago
CI
Supervisor (Part Time)
Carters Inc.
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- Part-time
The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.
Added 29 mins ago
B
Change Manager
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- Full-time
Strong analytical and business consulting skills with the ability to translate complex program information into actionable change strategies.
Added 29 mins ago
LM
Department Manager (Loss Prevention/Stock)
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- Full-time
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Added 44 mins ago
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- Full-time
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Added 45 mins ago
Manager, District Sales
Grainger Businesses
Burnaby, BC
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 45 mins ago
Senior Manager Business Applications - Corporate Applications Portfolio
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Business Technology Partner serves as the primary IT partner that manages steady-state support for applications within their domain. This role is accountable for developing and managing…
Added 45 mins ago
Mobile Application Store Analyst
Government of Alberta
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The Citizen Experience branch within DDD is accountable for supporting ministry programs through the planning, development, delivery and operations of user-centered common platform…
Added 56 mins ago
SI
Supervisor, Production
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Production Manager, this position is responsible for leading our production employees and overseeing the day-to-day operations to ensure objectives are met for quality,…
Added 59 mins ago
RT
Superintendent Mine Control
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- Full-time
…strategic leadership and technical oversight of Mine Control operations, ensuring the effective utilization of technology, data, and communications to support safe, productive, and reliable…
Added 59 mins ago
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Montreal, QC
- Full-time
Added 59 mins ago
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Engineer Enterprise Asset Management
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- Full-time
Rio Tinto’s BC Works is a part of the Atlantic Operations of the Aluminium product group and has been operating in British Columbia for over 70 years. With industry leading new technology…
Added 59 mins ago
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Project Communication & Change Manager (70311934)
Sodexo Canada Ltd
Mississauga, ON
- Full-time
…to join Sodexo as our next Project Communications & Change Manager located in Ontario,…
Added 1 hour ago
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S&T Operational Excellence Specialist
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Chalk River, ON
- Full-time
…initiatives, and helping ensure excellence in research and laboratory operations? As an S&T Operational Excellence Specialist, you will collaborate with stakeholders across the organization…
Added 1 hour ago
NW
Senior Purchasing Manager (Food Manufacturing)
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- Full-time
…buyers from the Mississauga MRP, as well as working with the Operations group on purchasing indirect materials and services for use in the facility. The Purchasing Manager also is…
Added 1 hour ago
C
Senior Manager, Health & Safety
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- Full-time
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Added 1 hour ago
Aircraft Maintenance Engineer Apprentice
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Added 1 hour ago
Key Account Manager (Bilingual French)
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…services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and…
Added 1 hour ago
Gas Fitter - Hinton, AB
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Added 1 hour ago
Assistant Project Manager (Construction)
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ON · Mississauga, Ontario
…Partners. Together, we are delivering Accelerator, a major program of Pearson LIFT (Long-term Investment in Facilities and Terminals), Toronto Pearson's infrastructure development plan.…
Added 1 hour ago
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Indigenous Engagement Officer
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Fire & Flower Inc.

Retail Experience Lead

Saskatoon, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Data entry
Sales strategies
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Product Knowledge
Data Entry
Time Management
Leadership
Retail Operations

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