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Added 4 mins ago
TC
restaurant manager
Tiffin Curry & Roti House
Calgary, AB
- Full-time
Participate in marketing plans and implementation
Added 4 mins ago
C
Product Manager / Owner - PVR
CGI
Calgary, AB
- Full-time
This is a superb opportunity to join our growing Energy Solutions team in Calgary. We are seeking a Product Manager to hold ultimate accountability for the PVR (PM Suite) application…
Added 4 mins ago
CC
Manager, Communications
Canadian Cancer Society
Vancouver, BC
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 4 mins ago
GP
Commercial Services Specialist
Greek Peak Mountain Resort
NS · Richmond Road, NS
- Full-time
…this position span across client service and sales, product implementation, and operational…
Added 4 mins ago
WC
Manager, Program Management (People Analytics)
Walmart Canada
Mississauga, ON
- Full-time
The Manager leads assigned People Analytics and data-solution requests through the intake-to-delivery lifecycle, assessing requirements, priorities, dependencies, and implementation…
Added 5 mins ago
E
Technical Manager Storage Integrity
Enbridge
Toronto, ON · North York
- Full-time
Analyze and support implementation of applicable codes, standards, and regulations, including CSA Z341, CSA Z662, API 1171, and 49 CFR Part 192, while supporting regulatory audits,…
Added 11 mins ago
L&
food services manager
L & Z Trinity Food Ltd
Orléans, ON
- From $27.47 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 12 mins ago
L&
food services manager
L & Z Trinity Food Ltd
Orléans, ON
- From $27.47 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 15 mins ago
L&
food services manager
L & Z Trinity Food Ltd
Orléans, ON
- From $27.47 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 20 mins ago
V
Senior Consultant, Service Experience
Visa
Toronto, ON
- Full-time
The is an individual contributor responsible for advancing operational excellence, implementation and release readiness, continuous improvement, and client engagement across Visa Commercial…
Added 20 mins ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and…
Added 33 mins ago
A
Manager, Technology Application Support
Aviso
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening for Manager, Technology Application Support to join our Technology Support Services team.
Added 33 mins ago
AC
Manager, Capital Planning
Alimentation Couche-Tard
Laval, QC
- Internship
The Manager provides portfolio insights, investment analysis, and clear recommendations to support senior leadership and the Investment Board. Working across functions such as Technology,…
Added 33 mins ago
AC
Data Scientist, Commercial Price Modelling
Aviva Canada
Toronto, ON
- Full-time
…insights, and automation, partnering closely with business and technology…
Added 33 mins ago
MC
Account Manager - Companion Animal / Gestionnaire de comptes – Animaux de compagnie
Merck Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Regional Sales Manager, Central Canada – Companion Animal Business Unit, the Account Manager (AM) is responsible for achieving the annual sales and business objectives…
Added 33 mins ago
AC
Data Scientist, Commercial Price Modelling
Aviva Canada
Markham, ON
- Full-time
…insights, and automation, partnering closely with business and technology…
Added 33 mins ago
AC
Corporate Security Manager
Aviva Canada
Markham, ON
- Full-time
Be involved in the development of the technology road map and implementation of Security tools to support the physical security team’s business needs.
Added 33 mins ago
GC
Manager, District Sales
Grainger Canada
Burnaby, BC
- Full-time
…products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported…
Added 34 mins ago
Consultant Technologist
Health Standards Organization
Toronto, ON
Lead and support the delivery of PT programs across disciplines and contribute to the development, review, and implementation of procedures and documentation to support standardization.
Added 34 mins ago
NA
Manager - Experiential Learning & Career Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Associate Director, Academic Partnerships & Experiential Learning, the Manager, Experiential Learning & Career Education plays a key leadership role in transitioning this…
Added 34 mins ago
NA
Workday HCM Functional Analyst
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
Reporting to the Workday HCM Manager, the Workday HCM Functional Analyst is responsible for supporting, configuring, enhancing, and optimizing Workday Human Capital Management (HCM)…
Added 34 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON · Toronto, ON · CAN - ON - Brampton (Toronto)
- $125,000 to $150,000 CAD / year
- Full-time
We’re a technology company building the world’s most advanced - and uncomplicated - digital marketplace for used vehicles.
Added 49 mins ago
BC
Human Resources Manager - Full Time Regular
BC Centre for Ability
Vancouver, BC
- Full-time
The HR Manager leads the development, implementation, and continuous improvement of HR programs, policies, and systems - including labour and employee relations, talent acquisition, total…
Added 49 mins ago
UO
Finance Manager
University of British Columbia
Vancouver, BC · UBCV | University Services Building (USB)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
The Finance Manager reports to the Associate Director, Facilities Finance, and works closely with Unit and Department directors, managers and administrators to provide strategic financial…
Added 49 mins ago
B
Business Architect Portfolio Management - Rise Program
BMO
Toronto, ON · FCP
- Full-time
…for the Portfolio Management workstream within BMO’s Wealth Technology Transformation Program. The role defines and advances the future-state capabilities, target operating model, processes…

Fire & Flower Inc.

Retail Experience Lead

Saskatoon, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and supervising staff. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Organizational skills
Compliance
Product knowledge
Troubleshooting
Data entry
Sales strategies
Alarm systems

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Onboarding
Training
Sales Strategies
Product Knowledge
Data Entry
Time Management
Leadership
Retail Operations

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