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Added 26 mins ago
IF
Diesel Apprentice - Technician II
Impact Fulfillment Services
Dartmouth, NS
- Full-time
…of investing in our employees and providing a collaborative team-based culture that encourages growth across all levels and…
Added 26 mins ago
PF
Delivery Driver
Performance Food Group
Ottawa, ON
- Full-time
…answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the…
Added 26 mins ago
PF
Afternoon Warehouse Associate Replenisher
Performance Food Group
Milton, ON
- Full-time
Position Purpose: As a member of our Warehouse team you will take orders from request to reality, in an environment where you'll feel and create a culture of safety and family. You will…
Added 2 hours ago
WB
Lift Experience Team Member
Whistler Blackcomb
Whistler, BC
- Temporary
As a Lift Experience Team Member, you’ll be at the heart of the mountain experience - welcoming guests, ensuring their safety, and helping them access world-class terrain with ease and…
Added 4 hours ago
TG
Planet Fitness - Overnight Member Services Representative - Part Time - Halifax Shopping Centre
Taymax Group
Halifax, NS
- Part-time
We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer…
Added 4 hours ago
AH
Food Service I
Alberta Health Services
Oyen, AB
- Full-time
…on patient and resident focused health care as a dedicated member of the Nutrition Food Service (NFS) team. NFS is a provincial service that is committed to providing nutritious, healthy,…
Added 4 hours ago
AH
Registered Nurse - Continuing Care
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Two years of recent nursing experience (obtained within the last 5 years) or completion of a refresher program within 2 years. Self-directed and the ability to work independently and use…
Added 4 hours ago
AH
Food Service I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…for performing a variety of tasks to ensure quality patient experience, including assisting patients with meal orders using electronic ordering system, delivery meals to patients, checking…
Added 7 hours ago
PC
Deli Production Team Member
Pilot Company
Saskatoon, SK
- Part-time
Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are the same. Team members have the…
Added 8 hours ago
DA
Lube Technician
Davis Auto Group
Westlock, AB
- Full-time
Westlock Motors is looking for our next team member who is eager to get their foot in the door and join our busy service department as a Lube and Tire Technician. The successful candidate…
Added 9 hours ago
C
Cook
Chartwell
Waterloo, ON
- Full-time
…you’ll play a key role in delivering an exceptional dining experience to our residents. Your culinary skills and attention to detail will help foster a warm and welcoming atmosphere where…
Added 10 hours ago
A
Health Care Aide-AgeCare McKenzie Towne
AgeCare
Calgary, AB · AgeCare McKenzie Towne
- Part-time
A Health Care Aide (HCA) works as a member of the care team, collaborating on the delivery of resident care, to meet individual needs within the level of knowledge, skill sets & competency.…
Added 11 hours ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON · Yorkdale
- Part-time
…brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service,…
Added 11 hours ago
WF
Meat Team Member (Service Counter) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
Provides support as a member of the meat team to include duties related to counter service, stocking, and sanitation in the meat department. All Whole Foods Market Retail jobs require…
Added 11 hours ago
WF
Bakery Production Team Member (Food Preparation) - Full Time
Whole Foods Market
Vancouver, BC
- Full-time
…courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures.…
Added 13 hours ago
RI
Plant Care Specialist
Rentokil Initial
Concord, ON
- $43,000 to $48,000 CAD / year
- Full-time
…creator of ambience for businesses. Ambius is proud to be a member of the Rentokil family of companies in North America, the global leader in pest control. The company has experienced…
Added 14 hours ago
DT
Assistant Manager I
Dollar Tree Stores
Winnipeg, MB
- Part-time
At Dollar Tree Canada, we value a workplace where each team member has the tools to reach their full potential and the insights and innovation that diverse teams bring. We support…
Added 15 hours ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 15 hours ago
SC
Deli Clerk
Safeway Canada
Terrace, BC
- Full-time
About Safeway: Safeway grocery stores provide an exceptional food shopping experience to consumers from Vancouver, British Columbia to Thunder Bay, Ontario. We are the newest member of…
Added 16 hours ago
Deli Clerk
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Terrace, BC
About Safeway: Safeway grocery stores provide an exceptional food shopping experience to consumers from Vancouver, British Columbia to Thunder Bay, Ontario. We are the newest member of…
Added 17 hours ago
MF
309A Licensed Electrician
Merit for Training
Ottawa, ON
- Full-time
Communicating effectively as a member of a team with supervisors and other skilled tradespeople
Added 17 hours ago
MF
309A Licensed Electrician
Merit for Apprenticeship
Ottawa, ON
- Full-time
Communicating effectively as a member of a team with supervisors and other skilled tradespeople
Added 17 hours ago
FC
Torboy Transfer Station - Republic - TRANSFER STATION/RECYCLING OPERATOR
Ferry County Community Svc
Montreal, QC · Urban agglomeration of Montreal, QC
- Internship
Ability to work as a team member as well as an ability to work as an individual.
Added 18 hours ago
C
Bakery Clerk I - Part Time with Benefits (Days and weekends)
Co-op
Carman, MB
- Part-time
…includes completing general housekeeping duties, assisting team members when necessary, and any other duties as…
Added 19 hours ago
SC
Grill Cook- Full time (37573001) Monday to Friday
Sodexo Canada Ltd
North Bay, ON
- Full-time
· As a member of our food services team, you will always provide the highest quality of customer service, while preparing or serving food to customers:

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Team leadership
Compliance
Product knowledge
Communication
Troubleshooting
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Security alarm systems
Sales strategies
Conflict resolution
Onboarding
Training
Data entry
Inventory presentation
Provincial Cannabis Certification
Retail sales principles

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