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Added 27 mins ago
R|
Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research Institute of the MUHC is seeking an interim Project Manager to join the Capture and Optimization of Research Data (CORD) platform of the Centre for Outcomes Research and…
Added 27 mins ago
CE
Senior Data & IT Business Office Advisor
Cenovus Energy
Calgary, AB
- Full-time
8+ years of experience spanning financial management, business case development, portfolio management, project governance, strategy execution, or technology investment analysis.
Added 27 mins ago
SJ
Store Manager - Peoples Jewellers - Lansdowne Place
Signet Jewelers
Peterborough, ON
- Full-time
Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory…
Added 27 mins ago
DU
Manager, Strategic Operations Grants and Contracts
Dalhousie University
Halifax, NS
- Full-time
Position Title Manager, Strategic Operations Grants and Contracts
Added 27 mins ago
GC
Manager, Service Centre
Grainger Canada
Montreal, QC
- Full-time
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million…
Added 28 mins ago
WG
Geomatics Technician
Wesdome Gold Mines Ltd
Wawa, ON
- $98,000 to $127,000 CAD / year
- Full-time
…Complex. The successful candidate will report to the Exploration Manager and would be responsible for GIS databases, would play a key role in providing technical and administrative support…
Added 42 mins ago
DC
Control System Specialist
Delta Controls
Surrey, BC
- Full-time
Professional Development Services (PDS) provides advanced technical services and engineering assistance to our global network of customers. For each project, we work closely with the…
Added 43 mins ago
KC
Senior Tax Analyst
Klohn Crippen Berger
Vancouver, BC
- Full-time
…Canadian corporate tax, strong analytical and problem-solving skills, and a keen interest in expanding your experience in international and cross-border tax…
Added 43 mins ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
Toronto, ON
- Full-time
…commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible,…
Added 43 mins ago
N
Customer Project Manager
Nokia
Ottawa, ON
- Full-time
…contacts to meet project requirements (for example, network operations, supply chain, logistics, and…
Added 43 mins ago
AC
Product Manager - HR Systems
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Air Canada seeks a highly motivated, detail orientated Product Manager to join the IT team at Air Canada. The ideal candidate interfaces with Air Canada business groups to identify and…
Added 43 mins ago
WM
Container Welder
Waste Management, Inc. (WM)
Hamilton, ON · STONEY CREEK, ON
- Full-time
Work with modern fleet technology, specialized equipment and evolving systems that keep your skills sharp.
Added 43 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Markham, ON
Escalating issues to the Relationship Managers and or Governance & Operations Manager as appropriate
Added 43 mins ago
Director, Engineering
Scotiabank
Toronto, ON
The director will work across technology engineering, operations, product, and compliance teams to define strategy, manager execution, and lead the change from legacy systems to our…
Added 43 mins ago
Staff Technical Program Manager
Kaseya Careers
Vancouver, BC
We are seeking an experienced Staff Technical Program Manager to lead large-scale, cross-functional programs across Kaseya's Data and AI Platform organization.
Added 59 mins ago
D(
Gestionnaire, Opérations
Dynacare (French)
Canada
- Full-time
Êtes-VOUS notre prochain Gestionnaire, Opérations ?
Added 59 mins ago
Project Director
EBC Inc.
Mississauga, ON
Under the supervision of the Vice President of the Civil Operations, the Project Director is fully responsible for all the proposals he will be involved with, with or without the assistance…
Added 1 hour ago
A
Technical Account Manager
Arrow
Stratford, ON · Woodstock, ON
- Full-time
Serve as the customer's primary technical and commercial advocate inside AEP - coordinating engineering, operations, quality, and supply chain to deliver on commitments.
Added 1 hour ago
C
Ingénieur de rotation-EN
CAE
Montreal, QC
- Full-time
Launch your career with the Engineering and High Technology Ken Patrick rotation program! The Ken Patrick program is looking for applicants with strong technical and interpersonal skills to…
Added 1 hour ago
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Network Engineer
Nutrien
Calgary, AB
- Full-time
Partner closely with business units, regional Information Technology (IT), Network Operations, and other infrastructure teams to prioritize demand, align delivery timelines, and ensure…
Added 1 hour ago
CO
Manager, Geographic Information Systems (GIS)
City of North Vancouver
North Vancouver, BC
- $128,520 to $151,200 CAD / year
- Full-time
The Office of the Chief Administrative Officer (CAO) is looking for a full time Manager of Geographic Information Systems (GIS) to provide strategic and operational leadership for the City…
Added 1 hour ago
Technology Project Manager
R W Tomlinson
Ottawa, ON
The Technology Project Manager is responsible for the planning and delivery of technology projects across the Tomlinson Group of Companies. Reporting to the Senior Technology Project…
Added 1 hour ago
YU
Accessibility and Learning Strategies Specialist
Yorkville University
New Westminster, BC
- Full-time
…commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding access. Together, we deliver flexible,…
Added 1 hour ago
Medical Lead, Simulation Laboratory
Health Sciences North
Sudbury, ON
…ourselves on being a learning hospital, providing professional development opportunities for our…
Added 1 hour ago
Medical Lead, Simulation Laboratory
Health Sciences North
Sudbury, ON
…ourselves on being a learning hospital, providing professional development opportunities for our…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Team leadership
Compliance
Product knowledge
Communication
Troubleshooting
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Security alarm systems
Sales strategies
Conflict resolution
Onboarding
Training
Data entry
Inventory presentation
Provincial Cannabis Certification
Retail sales principles

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