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Added 3 mins ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Develop and implement sales strategies to proactively attract, acquire and retain customers / sales opportunities and referrals, to increase profitability and enable business growth
Added 3 mins ago
NH
Store Manager
Nowco Home Hardware
Lacombe, AB
- Full-time
Role Description The Store Manager role is a full-time, on-site position based at the Nowco Home Hardware location in Lacombe, AB. The Store Manager oversees daily store operations,…
Added 3 mins ago
TH
Floor Supervisor - Full-Time
Tommy Hilfiger
London, ON
- Full-time
…who can deliver a top-notch customer experience and rock the sales floor (and the behind-the-scenes) while promoting and upholding the standards of our iconic brand, all under the guidance…
Added 3 mins ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 19 mins ago
B
Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
…passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from…
Added 33 mins ago
SC
Sales Associate
Staples Canada
AB · Red Deer County, AB
- Part-time
Drive sales in the furniture, technology and supplies areas of the store.
Added 49 mins ago
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(CAN) Health and Beauty Team Associate
Walmart
Slave Lake, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 49 mins ago
W
(CAN) Directs Store Delivery Associate
Walmart
Slave Lake, AB
- Full-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 49 mins ago
LC
Floral Department Manager Full Time Day
Loblaw Companies Limited
Hamilton, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 49 mins ago
PC
Floor Supervisor - Full-Time
PVH Corp.
London, ON
- Full-time
…who can deliver a top-notch customer experience and rock the sales floor (and the behind-the-scenes) while promoting and upholding the standards of our iconic brand, all under the guidance…
Added 49 mins ago
TA
SALES LEAD - PART TIME - CALL IT SPRING
The Aldo Group Inc / Le Groupe Aldo Inc.
Ottawa, ON
- Part-time
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Champlain Place
Groupe Dynamite, Inc Garage
Dieppe, NB
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
FL
Assistant Gérant / Assistant Manager
Foot Locker
Quebec, QC
- Full-time
…merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and…
Added 1 hour ago
FL
Assistant Manager
Foot Locker
Toronto, ON
- Full-time
…protection, and training? Additionally, in the absence of your store manager, you would assume all managerial…
Added 1 hour ago
FL
Assistant Gérant / Assistant Manager
Foot Locker
Montreal, QC · Anjou, Quebec
- Full-time
…merchandising, and asset protection. In the absence of the Store Manager, you will assume all managerial duties. Your performance will be measured by your ability to drive sales and…
Added 1 hour ago
FL
Gérant de magasin / Store Manager
Foot Locker
Montreal, QC
- Full-time
…and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience,…
Added 1 hour ago
CB
Sales Assistant- Part-Time- White Oaks Mall
COBS Bread
London, ON
- Part-time
Demand for COBS Bread is unprecedented in this time of need, and we are hiring sales team members to help serve our community.
Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
…and take charge when it comes to production, marketing, and sales, we're invested in offering you the ingredients you need to grow in your…
Added 1 hour ago
C
Optical AI Product Line Manager
Ciena
Ottawa, ON
- Full-time
…training and inference traffic. Working with the customer, Sales and Sales Engineering, you will build account-specific solution plans that support CSP business cases for AI connectivity…
Added 2 hours ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Added 2 hours ago
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(CAN) Directs Store Delivery Associate
Walmart
Toronto, ON
- Part-time
…direct and local merchandise to ensure timely delivery to the sales floor, supporting a smooth shopping experience for customers. By helping keep merchandise flowing and available, you play…
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
PF
Inside Sales Representative
Performance Food Group
Milton, ON
- Full-time
As an Inside Sales Representative, you are responsible for the sales and profitability growth of specific accounts in an assigned ledger which includes order taking, order processing, order…
Added 4 hours ago
AU
Outside Sales Consultant
Alsco Uniforms
Toronto, ON
- Full-time
As a Sales Consultant, you’ll be the driving force behind the top-line growth of the branch you report into. In this position, you will report to a Regional Sales Manager that will train…
Added 5 hours ago
NB
Banking Advisor
National Bank of Canada
Sainte-Agathe-des-Monts, QC
- Full-time
…depending on team availability. This position reports to the Branch Manager. On a day-to-day basis, you’ll work with a team of experts specializing in investment, mortgage financing, and…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Team leadership
Compliance
Product knowledge
Communication
Troubleshooting
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Security alarm systems
Sales strategies
Conflict resolution
Onboarding
Training
Data entry
Inventory presentation
Provincial Cannabis Certification
Retail sales principles

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