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Added 6 mins ago
P
Assistant Project Manager (Construction)
PACT
Mississauga, ON
- Full-time
The Assistant Project Manager (APM) supports the successful planning, coordination, execution, and delivery of complex projects within PACT's Interim Infrastructure Sub-Program at Toronto…
Added 8 mins ago
NG
Normet Technical Specialist - North America
Normet Group
Sudbury, ON · Lively
- Full-time
We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer…
Added 8 mins ago
Software Development Engineer II, WW Prime Tech
Amazon
Vancouver, BC
Build the technology that shows hundreds of millions of shoppers what an Amazon Prime membership would actually be worth to them. We want a Software Development Engineer who enjoys…
Added 8 mins ago
TT
Change Management Specialist - Contract 6-9 months
Trojan Technologies
London, ON
- Full-time
Develop and manage the change strategy, roadmap, and workplan for the business transformation / ERP Cloud implementation, using ADKAR as a practical framework to guide adoption planning and…
Added 19 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…governance, assessment, and consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute…
Added 19 mins ago
FK
Kitchen Manager
Fresh Kitchen + Juice Bar
Oakville, ON
- Full-time
The Kitchen Manager is responsible for the overall operations of the back of house. This includes ensuring guest satisfaction by serving dishes of high quality while keeping bottom line…
Added 21 mins ago
HG
Python Developer
Himflax Group
Mississauga, ON
- Full-time
My name is Prince Kumar, and I am an Account Manager with Himflax Information Tech Inc. We are currently working on an urgent requirement with one of our esteemed US-based clients and are…
Added 23 mins ago
SC
Associate Customer Integrations Manager, Logistics
SPS Commerce
Toronto, ON · CA ON Toronto Office
- Full-time
As an Associate Customer Integrations Manager, Logistics, you will play a critical role in supporting the success of our small and medium-sized business (SMB) customers. You will be…
Added 23 mins ago
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IT Operations Analyst I
TD
Dieppe, NB
- Full-time
Provides technology-based customer service support and conducts first level analysis to resolve end user incidents / issues working with technology groups, to resolve within established…
Added 50 mins ago
ON
restaurant manager
Oodle Noodle
Edmonton, AB
- Full-time
Participate in marketing plans and implementation
Added 50 mins ago
CC
Manager, Communications
Canadian Cancer Society
Toronto, ON
- Full-time
As a member of the Communications team at the Canadian Cancer Society (CCS), the Mission Communications Manager is primarily responsible for developing communications strategies, plans and…
Added 50 mins ago
IG
Continuous Improvement Leader
IMT Group
Ingersoll, ON
- $98,400 to $147,600 CAD / year
- Full-time
…capability through coaching, mentoring, collaboration, and implementation of best…
Added 51 mins ago
OR
Manager, Life Insurance and Group Benefits
Oracle RMS Insurance Risk Management Services Inc.
Concord, ON
- Full-time
Lead or participate in projects involving technology, workflow optimization, systems implementation, and process redesign.
Added 51 mins ago
SR
GIS Manager
Skyline Recruitment Ltd
Toronto, ON
- Full-time
Skyline Recruitment is supporting a well-established multidisciplinary consulting firm in the search for a GIS Manager to lead and develop its GIS, CAD and data management capabilities.
Added 53 mins ago
Program Controls Manager
Bell
Regina, SK
We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part…
Added 1 hour ago
A
Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 1 hour ago
UH
Project Manager, FM-PRO, Furniture, Fixtures and Equipment
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, FM-PRO - Furniture, Fixtures and Equipment
Added 1 hour ago
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Senior Project Manager
Luxoft
Calgary, AB
- Full-time
We are seeking a Senior Project Manager to lead complex technology implementation and transformation projects for airline customers. You will manage delivery from planning through launch,…
Added 1 hour ago
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Project Manager
Bevertec
Victoria, BC
- $90 to $95 CAD / hour
- Contract
The Project Manager will lead and coordinate the transition, ensuring all payment processing activities are successfully migrated by the required implementation deadline. The role will also…
Added 1 hour ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Reporting to the Manager, Cyber Security & Risk Management, the Senior Analyst, IT Security, Risk and Audit Management is responsible for managing IT security risks, supporting compliance…
Added 1 hour ago
CL
Manager Contract, Community Living Supports (South)
Community Living Essex County
ON · Essex, ON
- Contract
The Manager, Human Resources applies this leadership philosophy by providing responsive, consistent, objective, and compliant Human Resources services that strengthen workforce operations,…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Swan River, MB
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 1 hour ago
Retail Experience Lead & Delivery Driver
Fire & Flower Inc.
Ingersoll, ON
Smartphone with data plan (and comfort using apps/technology)
Added 1 hour ago
Assistant Design Manager (Construction)
PACT
ON · Mississauga, Ontario
The Assistant Design Manager will support the Design Manager in the successful delivery of the Interim Infrastructure Sub-Program within the Accelerator Program. The role will provide…
Added 1 hour ago
SP
Manager, Human Resource Systems and Reporting
Saskatchewan Polytechnic
SK · Saskatchewan, Canada
- Full-time
The manager is accountable to the Director, Human Resource Advisory Services and leads a team of seven team members (6.4 FTE) with responsibilities across employee data, employment…

Fire & Flower Inc.

Retail Experience Lead

Ottawa, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Cash management
Customer service
Conflict resolution
Inventory management
Security alarm systems
Sales software
Data entry
Time management
Team leadership
Compliance
Product knowledge
Communication
Troubleshooting
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Cash management
Staff supervision
Customer service
Compliance
Security alarm systems
Sales strategies
Conflict resolution
Onboarding
Training
Data entry
Inventory presentation
Provincial Cannabis Certification
Retail sales principles

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