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Added 16 mins ago
store manager - Elmsdale, NS
Starbucks
Elmsdale, NS
Learning and development programs to fuel your career
Added 16 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 16 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Night
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 16 mins ago
SD
Senior Program Manager (15-month Contract)
Shoppers Drug Mart
Mississauga, ON
- Full-time
…plans, Employee share ownership plan, professional training, and development and many more…
Added 16 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 16 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 16 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 16 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 16 mins ago
A&
Assistant Manager - Pacific Center, Abercrombie & Fitch
Abercrombie & Fitch Co.
Vancouver, BC
- Full-time
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 16 mins ago
UH
Senior Advisor, Marketing
University Health Network
Toronto, ON
- Full-time
Reports to: Manager, Marketing & Brand Experience
Added 16 mins ago
UH
Registered Nurse - Hemodialysis
University Health Network
Toronto, ON
- Contract
Demonstrating commitment to professional life long learning by participating in continuing education activities to meet the needs of the patient population served and the standards of the…
Added 16 mins ago
UH
Registered Practical Nurse
University Health Network
Toronto, ON
- Full-time
Demonstrating commitment to professional life long learning by participating in continuing education activities to meet the needs of the patient population served and the standards of the…
Added 16 mins ago
UH
Registered Practical Nurse - Hemodialysis
University Health Network
Toronto, ON
- Contract
Demonstrating commitment to professional life long learning by participating in continuing education activities to meet the needs of the patient population served and the standards of the…
Added 16 mins ago
UH
Registered Nurse
University Health Network
Toronto, ON
- Full-time
Demonstrating commitment to professional lifelong learning by participating in continuing education activities to meet the needs of the patient population served and the standards of the…
Added 16 mins ago
UH
Registered Nurse - Cardiovascular Surgery and Cardiac Short Stay
University Health Network
Toronto, ON
- Contract
…and pioneering of new procedures translate into continuous learning and professional development for all staff. The UHN CV Surgery division has one of the few Canadian myectomy surgery…
Added 16 mins ago
UH
Registered Nurse - Acute Oncology
University Health Network
Toronto, ON
- Contract
Demonstrating commitment to professional life long learning by participating in continuing education activities to meet the needs of the patient population served and the standards of the…
Added 16 mins ago
UH
Registered Practical Nurse - Hemodialysis
University Health Network
Toronto, ON
- Contract
Demonstrating commitment to professional life long learning by participating in continuing education activities to meet the needs of the patient population served and the standards of the…
Added 16 mins ago
B
Investment Intern - GAM, Summer 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
…Program, BMO Social Squad student-led activities, BMO Academy learning platform and access to various Employee Resource Groups to further develop your network within…
Added 16 mins ago
TH
Plumbing and Electrical Department Supervisor Full-Time - 7062 Clareview
The Home Depot
Canada
- Full-time
…projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home…
Added 30 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Collingwood, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 30 mins ago
CO
Job ID #31786: Health, Safety & Wellness Specialist
City Of Hamilton
Hamilton, ON
- Full-time
…position is responsible for strategic planning, analysis and development, implementation, evaluation and maintenance of the City’s health, safety and wellness program. Reporting to the…
Added 30 mins ago
FB
Bakery Department Manager
Farm Boy Inc.
Kingston, ON
- $55,000 to $60,000 CAD / year
- Full-time
…strong business results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high…
Added 30 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 30 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 30 mins ago
A
Data Science Manager
Askuity
Toronto, ON
- Full-time
As a Manager, Data Science you will lead the development and integration of AI-enabled capabilities within Fusion, The Home Depot's Business Intelligence tool for suppliers. In this role,…

Fire & Flower Inc.

Retail Experience Lead

Swan River, MB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Retail Operations
Product Knowledge
Sales Strategies
Time Management
Organizational Skills
Troubleshooting

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