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Added 4 mins ago
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Sr. Quantitative Analyst, Quantitative Risk Modeling
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Toronto, ON
- Full-time
Quantitative Risk Modelling has several duties with respect to risk models, including model development, monitoring, governance, assessment, and consultation. Reporting to the Sr. Manager,…
Added 8 mins ago
C
Learning and Development Program Manager
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Ottawa, ON
- Full-time
The Program Manager owns the delivery of CareerJoy’s client programs and partnerships, combining program oversight with hands-on coordination. You bring people, schedules, systems, and…
Added 35 mins ago
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Continuous Improvement Leader
IMT Group
Ingersoll, ON
- $98,400 to $147,600 CAD / year
- Full-time
This role also provides broad exposure to plant operations, strategic planning, project management, budgeting, financial performance, capital investments, and organizational development…
Added 35 mins ago
BC
Student Recruitment Specialist
British Columbia Institute of Technology
Burnaby, BC
- $62,669 to $68,082 CAD / year
- Contract
…goals and business plans. This position works closely with the manager to develop partnerships within the institute and build relationships with industry associations and key secondary and…
Added 36 mins ago
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Senior DevOps Engineer - Healix
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Toronto, ON
- Full-time
…RDS/Aurora, DynamoDB, object storage and CDN, KMS, Secrets Manager, SNS (alerting), Lambda, EventBridge, and CI/CD (CodePipeline / CodeBuild, connections to source control) - plus IAM, VPC,…
Added 36 mins ago
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- Full-time
…productivity, operational efficiency, service excellence, and team development within a dynamic insurance brokerage environment. The position acts as a key link between advisors,…
Added 39 mins ago
Program Controls Manager
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Added 53 mins ago
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Supervisor, Transfers
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- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 54 mins ago
UH
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Added 54 mins ago
PI
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
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Added 1 hour ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Reporting to the Manager, Cyber Security & Risk Management, the Senior Analyst, IT Security, Risk and Audit Management is responsible for managing IT security risks, supporting compliance…
Added 1 hour ago
PC
Intermediate‑Senior Civil Engineer Emissions Reduction and Compliance Group
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- $95,000 to $125,000 CAD / year
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Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
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The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 1 hour ago
Retail Experience Lead & Delivery Driver
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…promotional initiatives, while also contributing to overall store operations including merchandising, cleanliness standards, receiving, and inventory…
Added 1 hour ago
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…Partners. Together, we are delivering Accelerator, a major program of Pearson LIFT (Long-term Investment in Facilities and Terminals), Toronto Pearson's infrastructure development plan.…
Added 1 hour ago
BS
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Reports to: Senior Manager – Program Delivery
Added 1 hour ago
Coordinator, Client Services - Casual
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Ensure effective communication regarding the program with the Lodge Manager and other lodge staff utilizing the lodge communication book and Reservation database.
Added 1 hour ago
BG
Production Scheduler/Coordinator
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- $55,000 to $65,000 CAD / year
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…Coordinator to support the planning and coordination of manufacturing operations in a fast-paced window, glass, and railing production environment. Reporting to the Production Manager, the…
Added 1 hour ago
LC
Skeleton Template Canada
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- Full-time
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Added 1 hour ago
TS
Property Manager
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Added 1 hour ago
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Senior Grocery Clerk (Delivery)-13th Ave Food Centre
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Added 1 hour ago
MI
Senior Manager, Data Analytics & Business Intelligence
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The Senior Manager, Data Platforms & Analytics will lead the development and ongoing evolution of Medline Canada’s data foundation, business intelligence, and analytics capabilities.
Added 1 hour ago
Manager, Learning Advisory
Scotiabank
Toronto, ON
…standards and practices. This role works closely with business program owners, HR Business Partners, subject matter experts, Learning COE, and Learning Solutions to implement innovative…
Added 1 hour ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…
Added 1 hour ago
AW
Supervisor, Transfers
Aviso Wealth
Remote, Canada
- $83,000 to $100,000 CAD / year
- Full-time
- Remote
Reporting to the Manager of Operations, the Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory…

Fire & Flower Inc.

Retail Experience Lead

Swan River, MB, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Retail Operations
Product Knowledge
Sales Strategies
Time Management
Organizational Skills
Troubleshooting

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