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Added 3 mins ago
CO
Senior ICT Project Manager
City of Coquitlam
Coquitlam, BC
- From $131,057 CAD / year
- Full-time
- Hybrid
…innovative urban design, inspiring arts, culture and recreation programs, and state-of-the-art transportation systems. Our brand is built on managing our resources in a responsible and…
Added 8 mins ago
BB
technical support specialist - wholesale trade
Big Bang ERP
Montréal, QC
- $70,000 to $75,000 CAD / year
- Full-time
- Hybrid
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 13 mins ago
TF
EHS Specialist I
Thermo Fisher Scientific
Whitby, ON
- Full-time
Lead the creation, development and integration of EHS programs – safety examples: lockout tagout, machine guarding, process safety; environmental examples: NPRI, NSNR; Industrial hygiene…
Added 13 mins ago
VH
RN/RPN - Child & Family Program (Toronto Central)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Registered Practical Nurse - Foot Care Nurse
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist - Adults
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist - Pediatric
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist (Adults) - North York
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist - Scarborough (Adults)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist - Clinical Lead (Adults)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Quality Improvement Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Child and Family Support Worker- Toronto
VHA Home HealthCare
Mississauga, ON
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Client Safety Program Lead, Permanent Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
The Program Lead develops, implements, evaluates and continuously improves client safety frameworks, programs, policies and practices. Working closely with operational leaders, professional…
Added 13 mins ago
VH
Supervisor, Early Intervention Hoarding Services – Temporary Full-Time
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Personal Support Worker -Weekend Part- Time (Kew Beach Unit)
VHA Home HealthCare
Toronto, ON · Kew Beach
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist - Paediatric (Toronto)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Occupational Therapist Clinical Lead (Adults) - Scarborough area
VHA Home HealthCare
Oshawa, ON · Toronto, ON
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
RN/RPN - Child & Family Program (Central West)
VHA Home HealthCare
Mississauga, ON · Toronto, ON
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Pharmacist
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 13 mins ago
VH
Community Access Physiotherapist - Adults
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 15 mins ago
VH
Extreme Cleaner - Durham
VHA Home HealthCare
ON · Oshawa, ON
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 15 mins ago
VH
RN/RPN - Palliative Care Program (Central Region)
VHA Home HealthCare
Toronto, ON · Lawrence Office
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 15 mins ago
VH
RPN - Hospital Partnership Program (Eastern Region)
VHA Home HealthCare
ON · Oshawa, ON
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 15 mins ago
VH
Occupational Therapist (Adults) - Strategic Solutions and Partnerships
VHA Home HealthCare
Toronto, ON · Soudan Office
- Part-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…
Added 15 mins ago
VH
Supervisor, Child and Family Program Services (BSW/MSW) - Permanent Full-Time
VHA Home HealthCare
Mississauga, ON
- Full-time
…supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at…

Fire & Flower Inc.

Retail Experience Lead

Swan River, MB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Retail Operations
Product Knowledge
Sales Strategies
Time Management
Organizational Skills
Troubleshooting

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