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Added 4 mins ago
DSW: Co-Manager
DSW-Designer Shoe Warehouse
Vaughan, ON
As a Co-Manager at DSW, you will report to the Store Manager and in partnership, lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 19 mins ago
YI
Technical Quality Control and Compliance Specialist – Children’s Apparel
YM INC.
Toronto, ON
- Full-time
YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers…
Added 19 mins ago
Corporate Store Manager A - Store
Bulk Barn
Dartmouth, NS
Must have both POS and cash handling experience
Added 49 mins ago
YI
District Manager
YM INC.
Moncton, NB
- Full-time
YM Inc. was founded on the strength of a single retail store in the heart of downtown Toronto in 1975, under the name Stitches. Today we are one of North America’s leading apparel retailers…
Added 49 mins ago
MC
Assistant Manager
Moores Clothing
Nanaimo, BC
- Full-time
Supports the Store Manager efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standard.
Added 49 mins ago
WB
Assistant Manager SQUAMISH Outlet Store
Whistler Blackcomb
Whistler, BC
- Full-time
Service is the foundation of everything we stand for at Vail Resorts and our retail employees are no exception to this experience of a lifetime. Responsible for providing exceptional guest…
Added 49 mins ago
T
Recycler - Windsor (Full-Time)
Talize
Windsor, ON
- $18.3 CAD / hour
- Full-time
Are you ready to make an impact, lead with purpose, and grow your career? Apply now and let’s transform the world of retail - one sustainable step at a time.
Added 49 mins ago
MC
Store Lead
Moores Clothing
Oakville, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 49 mins ago
MC
Store Lead
Moores Clothing
Toronto, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 1 hour ago
Sales Development Representative
Kaseya Careers
Toronto, ON
Previous experience in sales, customer service, lead generation, retail sales, or a customer-facing role.
Added 1 hour ago
B
Managing Director, Projects and Operations
BGIS
Toronto, ON
- Full-time
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Added 2 hours ago
T
Retail Floor Supervisor - Brampton (12-Month Contract)
Talize
Brampton, ON
- $45,760 CAD / year
- Contract
We are seeking a Retail Floor Supervisor who will support daily store operations and help deliver an exceptional customer experience. This role oversees merchandising standards, register…
Added 2 hours ago
MC
Large Format & Digital Printing Production Manager
Multinational Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…industry is looking for an experienced Production Manager to lead daily production operations on the…
Added 3 hours ago
ON
Assistant Manager - Taunton Gardens
Old Navy
Whitby, ON
- Full-time
…through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to…
Added 3 hours ago
SP
Principal Applied AI Architect
Salesforce Partner Canada
Montreal, QC
- Full-time
As a Principal or Distinguished Applied AI Architect, you will be the trusted technical lead for a set of strategic accounts. You’ll help design agentic AI architectures that hold up under…
Added 4 hours ago
CF
Sr. Principal Program Lead, Digital Transformation & Technology
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
Serves as the digital and technology lead for Canada, partnering with the Division Leader, the broader Canada Division team, and the Digital Transformation & Technology (DTT) team to build…
Added 4 hours ago
F
Retail Sales Associate / Sales Manager - Shopify & Amazon Order Fulfillment
FANABOX
Montreal, QC
- Part-time
Retail Sales Associate / Sales Manager - Shopify & Amazon Order Fulfillment
Added 5 hours ago
MC
Production Manager / Large Format Printing
Multinational Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…industry is looking for an experienced Production Manager to lead daily production operations on the…
Added 5 hours ago
SC
store manager, Saint John, NB
Starbucks Coffee Company
Saint John, NB
- $59,400 to $78,450 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 6 hours ago
RP
Pharmacy Manager
Rxvia Pharmacy
Vancouver, BC
- Full-time
…Pharmacy in Vancouver, BC. This role oversees daily pharmacy operations, including dispensing medications, verifying prescriptions, and ensuring compliance with regulatory and safety…
Added 6 hours ago
MJ
PT Sales Supervisor - Yorkdale
Marc Jacobs
Toronto, ON
- Part-time
Must have flexibility to work a retail schedule including evenings, weekends and holidays
Added 6 hours ago
TC
merchandising coordinator
TJX Canada – Winners, Marshalls, HomeSense
Mission, BC
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 hours ago
TC
Coordinator Back warehouse Winners Homesense Kingston
TJX Canada – Winners, Marshalls, HomeSense
Kingston, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 hours ago
TC
Coordinator
TJX Canada – Winners, Marshalls, HomeSense
Tillsonburg, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 6 hours ago
AC
Gérant(e) de magasin- ACT
Alimentation Couche-Tard
Longueuil, QC · Saint-Hubert, QC
- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…

Fire & Flower Inc.

Retail Experience Lead

Swan River, MB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Compliance
Team leadership
Communication
Time management
Organizational skills
Troubleshooting
Sales strategies
Data entry
Alarm system operation

Benefits

Internal advancement opportunities
Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Conflict Resolution
Inventory
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Retail Operations
Product Knowledge
Sales Strategies
Time Management
Organizational Skills
Troubleshooting

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Work requirements

Jobs in Canada