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Added 14 mins ago
P
Lead Developer/Application Architect - Contact Centre Space
Procom
Toronto, ON
- Contract
On behalf of our Banking client, Procom is searching for a Lead Developer/Application Architect for a 12 month contract role. This position is a hybrid position with 2 days onsite at our…
Added 14 mins ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 14 mins ago
PG
Maintenance Manager
Pangeo Group
Vaughan, ON
- Full-time
This is a hands-on role through start-up and into steady production. You'll lead early technical engagement with equipment suppliers, run installation and commissioning, and put in place…
Added 14 mins ago
VI
Development Manager, Institutional Grants
Vector Institute
Toronto, ON
- $64,400 to $80,500 CAD / year
- Full-time
Lead the development and submission of 8-10 high-value grant applications annually, driving the application process from opportunity identification to final proposal submission;
Added 15 mins ago
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Director, Fraud Agentic AI
RBC
Toronto, ON
- Full-time
Lead by example, championing a test-and-learn approach to Agentic AI product development, promoting experimentation, structured pilots and the use of evidence to drive decisions about…
Added 15 mins ago
C
Staff Product Designer, Judiciary.
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Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
…product in an emerging space with little precedent. You’ll lead strategy and end-to-end experience design across a complex product area - from discovery and opportunity framing through…
Added 15 mins ago
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Senior Manager, AI Strategy & Product Management
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- Full-time
…priorities, translate opportunities into actionable roadmaps, lead AI products from discovery through launch and adoption, and ensure measurable value is realized within a responsible AI…
Added 15 mins ago
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Lead or support root cause analysis and corrective actions.
Added 15 mins ago
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Senior Product Manager, Data Platform
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Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
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Added 15 mins ago
Lead Data Designer
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Markham, ON
At Aviva, data is at the heart of every customer experience, business decision, and innovation journey. As a Lead Data Designer, you'll play a critical role in shaping our enterprise data…
Added 15 mins ago
Senior Backend Engineer II - Patient Experience
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…across our domestic and global clinics, have allowed us to lead the change against “we caught it too late…
Added 15 mins ago
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Intermediate Interior Designer
Stantec
Vancouver, BC
- Full-time
…and the construction process. Working closely with our Design Lead and a collaborative team, you will shape compelling spatial stories across diverse sectors such as retail, hospitality,…
Added 15 mins ago
Carpenter, Foreperson
Aecon
Winnipeg, MB · MB
Integrity. We lead by example, with humility and courage.
Added 15 mins ago
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Senior Specialist, Data Loss Prevention
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Toronto, ON
- Full-time
Support incident response as the DLP technical lead during suspected data exfiltration events
Added 30 mins ago
TR
Event Marketing Manager
Trexo Robotics
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
…Trexo’s event strategy across Canada and US. This role will lead the full lifecycle of event planning and execution, including conferences, roadshows , clinic-hosted trials and larger-scale…
Added 30 mins ago
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Asset Management Specialist
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Toronto, ON · Hamilton, ON · Kingston, ON · Oakville, ON · North York, ON
- Full-time
Lead multi-disciplinary project teams to ensure technical accuracy, budget adherence, and timely delivery.
Added 30 mins ago
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Asset Management Specialist
Dillon Consulting Limited
Winnipeg, MB
- Full-time
Lead multi-disciplinary project teams to ensure technical accuracy, budget adherence, and timely delivery.
Added 44 mins ago
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Senior Manager, AI Strategy & Product Management
BMO
Toronto, ON
- Full-time
…priorities, translate opportunities into actionable roadmaps, lead AI products from discovery through launch and adoption, and ensure measurable value is realized within a responsible AI…
Added 44 mins ago
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Assistant Store Manager - Sales and Services
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- Full-time
…ability to manage complexity, balance competing priorities, and lead teams across multiple revenue streams while maintaining strong operational…
Added 44 mins ago
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Paint Associate - Part Time
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Added 44 mins ago
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Human Resources Business Partner
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…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 44 mins ago
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Gatehouse Associate
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- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 44 mins ago
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Paint Associate
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Added 44 mins ago
A
Senior Product Manager, Data Platform
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Toronto, ON
- Full-time
Lead technical discussions, write clear product requirements, and run quarterly planning and prioritization
Added 44 mins ago
A
Senior Product Manager, Data Platform
Autodesk
Toronto, ON
- Full-time
Lead technical discussions, write clear product requirements, and run quarterly planning and prioritization

Fire & Flower Inc.

Retail Experience Lead

Lasalle, ON, Canada

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Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Troubleshooting
Compliance
Product knowledge
Sales strategies
Data entry
Alarm systems

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Retail Operations
Product Knowledge
Sales Strategies
Time Management
Organizational Skills
Retail Sales Principles

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