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Added 26 mins ago
LH
Physiotherapist
Lifemark Health Group
St. Catharines, ON
- $36.92 to $54.14 CAD / hour
- Full-time
…you'll be an educator, motivator, and problem-solver, lifting people up, meeting people where they are in their health journeys, sharing knowledge, and delivering top-quality,…
Added 26 mins ago
FC
Seasonal Courier-1
FedEx Canada
Belleville, ON
- Part-time
** MUST be Available to work SATURDAYS & SUNDAYS**Must Have a Full Valid Class G License
Added 26 mins ago
LC
System Technologist, Process Controls
Lactalis Canada
Belleville, ON
- Full-time
Depending on the site may assist the project manager in building project schedules & coordinating activities with the plant for major capital projects.
Added 26 mins ago
W
Production Coordinator (Episodic)
WildBrain
Vancouver, BC
- Full-time
Update reports daily to reflect progress and/or flag concerns to the Production Manager
Added 26 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…Human Resources processes and programs. The ideal candidate is people-focused, highly organized, solution-oriented, and passionate about creating a positive employee…
Added 40 mins ago
SH
Housekeeping Manager | Full-Time | Days Inn by Wyndham Thunder Bay North
Silver Hotel Group
Winnipeg, MB
- Full-time
We are currently hiring for a Houskeeping Manager at our Days Inn by Wyndham Thunder Bay North location in Thunder Bay, Ontario. The Housekeeping Manager is responsible for all aspects of…
Added 40 mins ago
SH
Unit Clerk - Ambulatory Care - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager Health Services, or Nurse In-Charge and working as part of a multidisciplinary team, the incumbent receives patients to clinic/unit and ensures appropriate…
Added 40 mins ago
BH
Clinical Scholar – General – Quality #596-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Nursing Practice and Education, the Clinical Scholar provides on-unit, “at the elbow” mentorship and clinical guidance to program participants, while completing…
Added 40 mins ago
SH
Indigenous Coordinator - HSC Adult Emergency Department Community Hub
Southern Health-Santé Sud
Winnipeg, MB
- Full-time
Minimum of three (3) years supervisory/administrative experience working with the Indigenous community in a healthcare related field.
Added 40 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 56 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
…opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and…
Added 56 mins ago
BK
shift manager - fast food restaurant
Burger King®
Winkler, MB
- Full-time
Must have knowledge of the establishment's culinary genres
Added 56 mins ago
HT
Payroll Manager, Americas
Husky Technologies
Bolton, ON
- Full-time
…opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and…
Added 56 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and…
Added 56 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Sidney, BC
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 56 mins ago
KC
Kitchener-Waterloo Office - Opportunities in Audit - Co-op/Intern Summer 2027 - Wilfrid Laurier University
KPMG Canada
Waterloo, ON
- Internship
All considered applicants must have or will obtain legal authorization to work in Canada by the start date of employment
Added 1 hour ago
C
BOH Supervisor Windermere
Cineplex
AB · CPX Windermere & VIP
- Part-time
Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas…
Added 1 hour ago
L
Senior Manager - Apparel Innovation Development
lululemon
Vancouver, BC
- Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
Added 1 hour ago
L
Senior Manager - Fulfillment Planning
lululemon
Vancouver, BC
- Full-time
…create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores,…
Added 1 hour ago
AC
Lead Cook/Sous Chef
Aramark Canada
Kingston, ON
- Part-time
Experience in leadership role, either individual contributor or people manager
Added 1 hour ago
L
Senior Product Manager - Omni Channel Fulfillment
lululemon
Vancouver, BC
- Full-time
Work is performed onsite, minimum 4 days per week.
Added 1 hour ago
P&
Responsable CORE et Amélioration continue / CORE and Continuous Improvement Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Minimum de 5 ans d'expérience dans la mise en œuvre de processus d'amélioration continue, idéalement dans les secteurs de l’aérospatial ou du numérique.
Added 1 hour ago
Uncertified Recreation Facilitator
Winnipeg Regional Health Authority
Stonewall, MB
…under the general direction of the Regional Recreation Program Manager while demonstrating a commitment to service excellence and continuous quality improvement and is responsible for…
Added 1 hour ago
Clerk III - Health Information
Winnipeg Regional Health Authority
Brandon, MB
Reporting to the Manager, Health Information Services, the Clerk III Health Information is responsible for the accurate and timely registration and associated processing on the admission/…
Added 1 hour ago
Clinical Resource Nurse - Charge Nurse
Winnipeg Regional Health Authority
Swan River, MB
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…

Fire & Flower Inc.

Retail Experience Lead

Lasalle, ON, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Troubleshooting
Compliance
Product knowledge
Sales strategies
Data entry
Alarm systems

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness membership

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Cash Management
Compliance
Staff Supervision
Inventory
Conflict Resolution
Alarm Systems
Team Leadership
Onboarding
Training
Data Entry
Retail Operations
Product Knowledge
Sales Strategies
Time Management
Organizational Skills
Retail Sales Principles

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Work requirements

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