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Added 2 mins ago
S
Operations Lead - Full Time
sephora.com
Toronto, ON
- $22.2 to $26.1 CAD / hour
- Full-time
Passionate about clients. Regularly act as the Manager on Duty within the store. Engage with Beauty Advisors and clients on the sales floor whenever possible..
Added 14 mins ago
PC
Project Engineer
Pattillo Construction Corporation
Montreal, QC · Urban agglomeration of Montreal, QC
- Volunteer
Assists Project Manager / Superintendent in the review and coordination of the Loss Prevention (Safety) and Quality Control Program.
Added 14 mins ago
SI
Senior Procurement Specialist - 2FT
Saskatchewan Indian Gaming Authority
Saskatoon, SK
- Full-time
…detailed specifications and confer with the originator and Manager of Acquisitions to eliminate ambiguities and to maximize efficiency in terms of price, delivery and technical suitability…
Added 14 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power ⚡
Cambridge, ON
- Full-time
…their tasks and contributing to operations. Over the course of time, the Apprentice’s skills will increase, and they will take more ownership of jobs and how they are run, dependent on…
Added 14 mins ago
YO
Director, Big Cove YMCA Camp
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports,…
Added 14 mins ago
TH
Merchandising Execution Associate Part Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
- Part-time
Read and interpret directions to ensure merchandise is set to the planogram, project instructions, program service requirements and general service guidelines
Added 14 mins ago
MA
Senior MRI Technologist - Permanent Full-Time (Multi-Site, HDMH home site)
Muskoka Algonquin Healthcare
Huntsville, ON
- Full-time
…platform. This is a unique opportunity to join our team and be a part of Muskoka Algonquin Healthcare. Come for the job, stay for the…
Added 17 mins ago
SP
Apprentice Electrician 309 Level 3,4, and 5
Spark Power
Cambridge, ON
- $25 to $37 CAD / hour
- Full-time
…their tasks and contributing to operations. Over the course of time, the Apprentice’s skills will increase, and they will take more ownership of jobs and how they are run, dependent on…
Added 17 mins ago
M
Manager, Investment Marketing
Manulife
Toronto, ON
- Full-time
The Manager, Investment Marketing is responsible for developing, producing, and communicating the firm’s investment capabilities and product messaging across business channels. This role…
Added 17 mins ago
Laundry Aide
Winnipeg Regional Health Authority
Gladstone, MB
Be part of the Southern Health-Santé Sud team, who is rooted in what matters most. Join a region that offers a lifestyle like no other – a safe, peaceful, beautiful, fulfilling life for you…
Added 17 mins ago
Project Controls Specialist
BWXT
Peterborough, ON
…Project Controls Specialist will collaborate with the Project Manager or be delegated the responsibility for various, project or change, initiation aspects such as: scheduling (structure,…
Added 17 mins ago
Project Coordinator
BWXT
Peterborough, ON
…appropriate and if supported by the Project Management Organization…
Added 17 mins ago
E
Manager Regulatory & Management Reporting
EPCOR
AB · Edmonton, Alberta
- Full-time
We are hiring a full-time permanent Manager, Regulatory & Management Reporting position working out of Edmonton, AB. We welcome applications from internal and external candidates.
Added 17 mins ago
Senior Product Designer, Rider
Lyft
Toronto, ON
In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they…
Added 17 mins ago
MH
Community Coordinator - Warranty
Mattamy Homes
Oakville, ON · Milton, ON
- Full-time
…count. And it means a career filled with pride, knowing you’re part of an environmentally-conscious, action-oriented organization with big plans for the future. The opportunity to bring the…
Added 17 mins ago
Manager Sport Medicine and Athlete Performance
Wilfrid Laurier University
Canada
…Faculty of Science, and athletics & recreation support staff, the Manager designs tailored protocols and staff management of the Athletic Therapy and Strength & Conditioning teams and…
Added 17 mins ago
Project Engineer- Stations
Aecon
Toronto, ON
Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 17 mins ago
Project Engineer-Civil/Structures
Aecon
Toronto, ON
Metrolinx’s GO Expansion program is delivering more GO service across the network, including the capacity to deliver two-way service every 15 minutes or better on core routes. Work is…
Added 17 mins ago
NC
Maintenance Worker
Neighbours Community Homes
Canada
- Full-time
Worker may be required to work outside regular office hours and must take part in the after-hours on- call rotation. The position requires the ability to work independently, and as part of…
Added 17 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 17 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Cobourg, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 17 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Day
Shoppers Drug Mart
Toronto, ON
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 17 mins ago
SD
Front Store Manager, Salaried Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Baie Verte, NL
- Part-time
…From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every…
Added 17 mins ago
SD
Merchandiser, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 17 mins ago
Senior Manager, Store Experience & Services
Sephora
Toronto, ON
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…

Fire & Flower Inc.

Retail Experience Lead

North Grenville, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Objection handling
Time management
Communication skills
Troubleshooting
Inventory presentation
Compliance
Sales strategy
Data entry
Alarm system operation
Training and onboarding

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis retail
Sales
Customer service
Cash management
Compliance
Staff supervision
Conflict resolution
Inventory management
Alarm systems
Training
Onboarding
Sales strategies
Product knowledge
Time management
Data entry
Retail operations
Leadership

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