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Added 5 mins ago
MN
Retail Sales Representative
Mosaic North America
Calgary, AB
- Full-time
This role offers you the unique opportunity to utilize your retail sales experience more strategically through the development of direct sales, merchandising, and POS placement.
Added 5 mins ago
AH
Licensed Practical Nurse
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Claresholm, AB
- Part-time
…considered please attach a resume and cover letter with your application. Please Note: This position is located outside of the Calgary city limits (136 km south of…
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Red Deer, AB
- Part-time
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Added 5 mins ago
AH
Registered Nurse
Alberta Health Services
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- Temporary
…healthcare teams participating in the program to ensure consistent application of eligibility criteria, program standards, and best practices. Coordinates the ordering, distribution, and…
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Added 5 mins ago
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Communications Specialist
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- $36 to $38 CAD / hour
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- Full-time
…AHS Pharmacy Services provides opportunities for professional development, continuing education, and career advancement, offering a rewarding opportunity to make a meaningful difference in…
Added 5 mins ago
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Community Residential Manager
Boardwalk
Calgary, AB
- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 5 mins ago
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Recovery & Tribunal Affairs Administrator
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- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 5 mins ago
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Cleaner
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- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 5 mins ago
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Design Team Project Administrator
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- Full-time
We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.
Added 6 mins ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Access to internal learning & development programs
Added 6 mins ago
Capital Project Risk Management Specialist
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…services, infrastructure lending, commercial projects, and development mandate. IO delivers some of the most complex, ambitious commercial and land development solutions for the Province…
Added 6 mins ago
Project Engineering Manager - Brossard
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…while supporting the team’s day-to-day performance, technical development, and continuous…
Added 6 mins ago
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SOFTWARE ARCHITECT – WINDOWS INSTALLER & DEPLOYMENT
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- Full-time
THE PERSON: The ideal candidate has deep knowledge of the Windows installation ecosystem, strong C++/QT/Python development skills, and practical experience integrating modern AI-assisted…
Added 6 mins ago
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Pharmacy Assistant IA (Casual - All Locations)
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Added 21 mins ago
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Store Manager
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- $50,000 CAD / year
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Lead hiring, onboarding, training, and ongoing development of team members
Added 21 mins ago
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Paid Services Beauty Advisor - Full Time
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- $17.5 to $20.6 CAD / hour
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Perform Beauty Services: Provide customized beauty services, including makeup application and skincare treatments. Ensure you adhere to health and hygiene standards.
Added 35 mins ago
TO
Electrician
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Added 35 mins ago
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2600001229 - Physiotherapist
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Added 35 mins ago
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Added 35 mins ago
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Fire & Flower Inc.

Retail Experience Lead

Yorkton, SK, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Team leadership
Compliance
Product knowledge
Communication

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash handling
Compliance
Customer experience
Sales strategies
Team training
Inventory management
Conflict resolution
Security systems
Retail sales principles
Data entry
Time management
Product education
Retail industry

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