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Senior Technical Project Manager
CGI
Vancouver, BC
- Full-time
In this role, you will bring strong leadership across program planning, governance, financial oversight, risk management, and stakeholder engagement. You will help deliver meaningful…
Added 2 mins ago
AG
Concrete Superintendent
Aecon Group Inc.
Winnipeg, MB
- Full-time
Ensure you and your family receive the services needed to support your mental, emotional, and physical well-being.
Added 2 mins ago
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Senior Business Analyst
EPAM Systems
Toronto, ON
- Full-time
…matter experts to analyse requirements, deliver solutions, and support the successful…
Added 2 mins ago
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Sales Manager
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- Full-time
…performance-based bonuses, competitive matched retirement saving program, up to 20 days of vacation per year plus all Canadian and Ontario statuary holidays, generous Christmas and New Year…
Added 2 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage change processes, and ensure…
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RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops, developing business cases, supporting Agile…
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RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops, developing business cases, supporting Agile…
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RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
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…workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage change processes, and ensure…
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RQ11619 – Business Analyst – Senior
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Toronto, ON
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Added 2 mins ago
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RQ11518 – Business Analyst – Senior
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…analysis, and I&IT project delivery. The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops,…
Added 2 mins ago
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RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis, and I&IT project delivery. The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops,…
Added 2 mins ago
SM
RQ11611 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…workshops, document functional and technical requirements, support UX and solution design, conduct feasibility studies and cost-benefit analyses, manage change processes, and ensure…
Added 2 mins ago
SM
RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…analysis, and I&IT project delivery. The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops,…
Added 2 mins ago
SM
RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The successful candidate will support business and technical teams by analyzing business needs, documenting requirements, facilitating workshops, developing business cases, supporting Agile…
Added 2 mins ago
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RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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Added 2 mins ago
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RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
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RQ00388 – Solution Architect
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- Full-time
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RQ11517 – Privacy Impact Assessment (PIA) Specialist – Senior
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RQ00388 – Solution Architect
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RQ11723 – Solutions Designer – CRM – Senior
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RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
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Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
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RQ00388 – Solution Architect
S M Software Solutions Inc
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We are seeking an experienced Solution Architect to support the Province of New Brunswick, with strong experience in IM/IT, application and solutions architecture, enterprise application…
Added 2 mins ago
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RQ11723 – Solutions Designer – CRM – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Plan, implement, and support complex CRM systems.
Added 2 mins ago
AB
Media Sales Manager
Annex Business Media
Toronto, ON
- Full-time
…appreciate the autonomy to get the job done, as well as the support and encouragement to launch your best ideas. You’ll also enjoy a combination of base salary and commission, including an…
Added 2 mins ago
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RQ11723 – Solutions Designer – CRM – Senior
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Plan, implement, and support complex CRM systems.

Fire & Flower Inc.

Retail Experience Lead

Yorkton, SK, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Team leadership
Compliance
Product knowledge
Communication

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash handling
Compliance
Customer experience
Sales strategies
Team training
Inventory management
Conflict resolution
Security systems
Retail sales principles
Data entry
Time management
Product education
Retail industry

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