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Added 11 mins ago
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Senior Product Development Manager
femtherapeutics
Montreal, QC
- Full-time
About the Level: Manager here means you own the product, not a team. You’ll run the pessary’s development from V&V through design transfer, including the plan, timeline, budget, and…
Added 11 mins ago
ARCHITECTURAL REP II - CANADA
Mohawk Industries
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Dal-Tile is seeking a dynamic Architectural Sales Rep II to join the team! The Architectural Sales Rep II is responsible for all sales activities from lead generation to sales closure…
Added 11 mins ago
Donor Centre Nurse
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Drawing on your knowledge and experience you will provide coaching and consultation to donor centre staff, acting as team lead for collection events as needed.
Added 11 mins ago
Protection & Controls Engineer
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As a member of our Protection & Control Engineering Services Team, you will help deliver safe, reliable, and construction-ready substation designs for transmission and distribution…
Added 11 mins ago
YO
Outdoor Pursuits Director
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Torrance, ON
- Part-time
Be the Spark! Join our dynamic team a YMCA Camp Pine Crest, where every day is different, and you will always be engaged with meaningful work!
Added 11 mins ago
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Added 11 mins ago
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Added 11 mins ago
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Occupational Therapist - Sechelt
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Sechelt, BC
- $45.15 to $56.17 CAD / hour
- Full-time
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Added 11 mins ago
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Booking Clerk/Secretary-VGH
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- $28.74 CAD / hour
- Other
Come work as a Booking Clerk/Secretary with Vancouver Coastal Health (VCH) on the Ambulatory Care Clerical team at Vancouver General Hospital in Vancouver, BC. Apply now to join the team!
Added 11 mins ago
VC
Booking Clerk/Secretary
Vancouver Coastal Health
Vancouver, BC
- $28.74 CAD / hour
- Temporary
Come work as a Booking Clerk/Secretary with Vancouver Coastal Health (VCH) on the Ambulatory Care Clerical team at Vancouver General Hospital in Vancouver, BC. Apply today to join our team!
Added 11 mins ago
YO
Outdoor Pursuits Staff
YMCA of Greater Toronto
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- Part-time
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Added 11 mins ago
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Summer Food Services Coordinator
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- Part-time
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Added 11 mins ago
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Senior Eng Technologist
Vecima Networks Inc.
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- Full-time
…company growth. Together, we create the breakthroughs that lead the industry…
Added 11 mins ago
Delivery Executive
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We are seeking an experienced Delivery Manager to lead delivery covering a portfolio of Cloud Native Application and MuleSoft Integration managed services and projects.
Added 11 mins ago
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Senior Vice President, Chief Strategy and Corporate Affairs Officer
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- Full-time
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Added 11 mins ago
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Branch Manager
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…reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their…
Added 11 mins ago
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Manager, Accounting
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Reporting to the Director, Finance, you will lead general accounting operations and support accurate, timely financial reporting. You will coach the Accounting team, apply your CPA…
Added 11 mins ago
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Senior Corrugated Reliability Engineer
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- Full-time
…local jobs and built a legacy of trust with our clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real…
Added 11 mins ago
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Sr. Component Engineer
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- Full-time
Hexagon's Autonomous Solutions division is looking for an Aerospace and Defence Component Engineer to join our team in Calgary, AB. This integral role within the Aerospace and Defence team…
Added 11 mins ago
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Lead opportunities from initial contact through quoting, negotiation, and closing.
Added 11 mins ago
FB
Continuous Improvement Engineer
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Added 11 mins ago
CC
Retail Shift Leader
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Calgary, AB · Canyon Meadows, Calgary, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Canyon Meadows, Calgary, Alberta and become an important part of a company where the sky is the…
Added 11 mins ago
CC
Retail Shift Leader
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- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Kingsland, Calgary, Alberta and become an important part of a company where the sky is the…
Added 11 mins ago
CC
Retail Shift Leader
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Calgary, AB · Elbow Drive, Calgary, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us at Elbow Drive, Calgary, Alberta Canada and become an important part of a company where the sky is the…
Added 11 mins ago
SC
Floor Technician
Sodexo Canada Ltd
Calgary, AB
- Full-time
Looking for a change, an opportunity to show your exceptional skills, a chance to help lead and build a team? Grow your career with a company that shares your passion!

Fire & Flower Inc.

Retail Experience Lead

Yorkton, SK, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They also ensure high standards of customer service, product presentation, and compliance with company policies.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are also required for this role.

Skills

Retail sales
Customer service
Cash management
Staff supervision
Conflict resolution
Inventory presentation
Security alarm systems
Sales software
Data entry
Objection handling
Time management
Team leadership
Compliance
Product knowledge
Communication

Benefits

Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Cash handling
Compliance
Customer experience
Sales strategies
Team training
Inventory management
Conflict resolution
Security systems
Retail sales principles
Data entry
Time management
Product education
Retail industry

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