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Added 2 mins ago
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Cashier PT
Walmart
Vancouver, BC
- Part-time
Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout process to drive…
Added 47 mins ago
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Manager, Social Impact & Sustainability
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Manager, Social Impact & Sustainability, you’ll bring our purpose to life across Canada - turning our commitments to people and planet into programs our…
Added 1 hour ago
Retail Experience Lead
Fire & Flower Inc.
Westlock, AB
2 years of experience in the retail industry.
Added 1 hour ago
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Interim Manager (12 Month Contract)
sephora.com
Sudbury, ON · Greater Sudbury, ON,CA
- Full-time
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 1 hour ago
WC
Cashier PT
Walmart Canada
Vancouver, BC
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 1 hour ago
WC
(CAN) Cashier
Walmart Canada
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 1 hour ago
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Pro Account Sales Associate: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement.
Added 1 hour ago
SC
Front End - Clerk All Purpose Grid B SW
Safeway Canada
North Vancouver, BC
- Full-time
If you want the chance to join one of the best retail teams in the industry, enhance your skill set, learn from experts and advance your career, this is the place to be
Added 1 hour ago
FN
Trade Marketing Manager
Far Niente LLC
Oakville, ON
- Full-time
Trade Marketing Manager, Far Niente Wine Estates
Added 2 hours ago
WC
(CAN) Caissier
Walmart Canada
Sherbrooke, QC
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 2 hours ago
BA
TECHNICIAN, LUBE & MAINTENANCE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
…customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled…
Added 2 hours ago
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Seasonal Holiday Team Lead- Station Mall
Cherry Hill Programs
Sault Ste. Marie, ON
- Part-time
Previous retail, service industry, or cashier experience preferred but not required
Added 2 hours ago
FH
Gérant de département mode
Fuze HR Solutions
Pointe-Claire, QC
- Full-time
Expérience chez des magasins de mode / retail
Added 2 hours ago
WC
(CAN) Cashier
Walmart Canada
Dryden, ON
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 2 hours ago
WC
(CAN) Cashier
Walmart Canada
Dryden, ON
- Full-time
Position Summary...Working as a Cashier at Walmart Canada is a great way to develop your skills in the retail industry. A Cashier provides exemplary customer service during the checkout…
Added 2 hours ago
TH
PRO Account Sales Associate : Full Time - BURNABY
The Home Depot Canada
Burnaby, BC
- Full-time
Ensures orders are picked up and delivered by checking customer logbook. Trains and informs Store Associates about the Pro Program and encourages total store involvement.
Added 2 hours ago
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Technical Account Manager (Canada - Enterprise - Auth0)
Okta
Toronto, ON
- Full-time
Technical Account Manager (TAM) – Enterprise - Auth0
Added 2 hours ago
EC
Programme des futurs leaders / Future Leaders Program (Bilingual EN/FR)
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Brossard, QC
- Full-time
…HVAC, waterworks, and industrial products to the construction industry. We pride ourselves on delivering high-quality products and sustainable solutions to support residential, commercial,…
Added 2 hours ago
WB
Senior Specialist: Executive Administrative
Whistler Blackcomb
Whistler, BC
- Full-time
…you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic…
Added 2 hours ago
WB
Assistant Manager SQUAMISH Outlet Store
Whistler Blackcomb
Whistler, BC
- Full-time
…you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic…
Added 2 hours ago
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Flagship Store Manager - Carrefour Laval
RW&CO
Laval, QC
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 2 hours ago
SC
Grocery - Clerk All Purpose Grid B SW
Safeway Canada
North Vancouver, BC
- Full-time
If you want the chance to join one of the best retail teams in the industry, enhance your skill set, learn from experts and advance your career, this is the place to be
Added 2 hours ago
SE
Account Manager – Eastern Sales
Sony Electronics
Toronto, ON
- Full-time
The Sales Account Manager is responsible for driving sales and profitable growth across assigned retail, distribution, dealer, OEM, or VAR accounts. This role serves as a key point of…
Added 2 hours ago
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Technical Program Manager
HCLTech
Vancouver, BC
- $110,000 to $125,000 CAD / year
- Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 2 hours ago
TH
Service Greeter (Lot Attendant)
The Humberview Group
Orangeville, ON
- Full-time
Looking to start a career in the automotive industry? If you’re friendly, energetic, and enjoy helping people, this is a great opportunity to get your foot in the door and build valuable…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Inventory presentation
Staff supervision
Compliance
Sales software
Data entry
Time management
Communication
Troubleshooting
Alarm systems
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales strategies
Compliance
Customer service
Cash management
Staff training
Inventory management
Conflict resolution
Alarm systems
Sales software
Data entry
Team leadership
Product knowledge
Retail management
Onboarding
Time management
Objection handling
Retail standards
Store maintenance

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