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Added 23 mins ago
MT
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- Full-time
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Added 23 mins ago
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…operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient…
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- Full-time
Encourage managers, supervisors and employees to participate in occupational health and safety programs.
Added 23 mins ago
K
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Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
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Added 53 mins ago
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Director Data Center Engineering
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Added 53 mins ago
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Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
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Added 53 mins ago
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Technology Strategy & Transformation, Manager
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Lead technology strategy and transformation programmes, with a focus on infrastructure, AI, data, and digital technologies across a variety of industries.
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Manager -Financial Crime and AML
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Lead and support Financial Crime advisory engagements from planning through delivery, including managing scope, timelines, budgets, risks and deliverable quality
Added 53 mins ago
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Safety and Risk Compliance Manager
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Lead by example in promoting a safe work environment by consistently adhering to and reinforcing the company’s safety policies, procedures, and guidelines.
Added 53 mins ago
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Translation Services Coordinator
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Toronto, ON
- Full-time
Under the direction of the Team Lead, Production Development and Publishing, supports the implementation and execution of PHO's French Language Services (FLS) policy and strategy as well as…
Added 53 mins ago
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- Full-time
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Added 53 mins ago
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Senior Accountant
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Cambridge, ON · Hamilton, ON · Milton, ON · Mississauga, ON · Toronto, ON · Canada Corporate (KC)
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Added 1 hour ago
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Added 1 hour ago
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Added 1 hour ago
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Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
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Added 1 hour ago
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Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 1 hour ago
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Blaze Bar & Grill Server Assistant
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Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 1 hour ago
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Buffet Server Assistant
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- Full-time
Confirm with the Line Lead or designated kitchen employee that the order is complete before leaving the service window.
Added 1 hour ago
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- $15,600 CAD / year
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Added 1 hour ago
Store Manager in Training
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Stony Plain, AB
Ensure company standards are met storewide and department programs are followed

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Inventory presentation
Staff supervision
Compliance
Sales software
Data entry
Time management
Communication
Troubleshooting
Alarm systems
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales strategies
Compliance
Customer service
Cash management
Staff training
Inventory management
Conflict resolution
Alarm systems
Sales software
Data entry
Team leadership
Product knowledge
Retail management
Onboarding
Time management
Objection handling
Retail standards
Store maintenance

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