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Added 6 mins ago
IW
Coordinator, Region Office Operations - Sudbury, ON
IG Wealth Management
BC · British Columbia, Canada
- Internship
Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.
Added 6 mins ago
YR
Indigenous Language and International Languages- Japanese (OCT)
York Region District School Board
Aurora, ON
- Full-time
Added 21 mins ago
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Channel Manager
Varonis
Toronto, ON
- Full-time
The Role: We are seeking a Varonis Channel Manager who will be responsible for driving and delivering sales leads and converting them into new business. The Channel Manager works as the…
Added 21 mins ago
FH
Patient Care Coordinator - Emergency-Ridge Meadows Hospital
Fraser Health Authority
Pitt Meadows, BC
- $49.2 to $67.08 CAD / hour
- Part-time
…illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising…
Added 21 mins ago
K
Requirements Manager, Kiewit Infrastructure Engineers
Kiewit
Toronto, ON
- Full-time
Clients benefit from Kiewit’s proven processes and tools, which minimize project risk. As an in-house resource, we support projects across the company, in all major markets, sharing…
Added 37 mins ago
EG
Manager, Mine Geology
Equinox Gold Corp.
Vancouver, BC
- Full-time
The Manager, Mine Geology provides technical support and coordination for mine geology activities across operating sites and development projects. The role works closely with site geology,…
Added 52 mins ago
1S
ERP Project Manager
180 Systems
Toronto, ON
- Full-time
180 Systems is seeking an ERP Project Manager (Senior Consultant) to lead enterprise software implementation projects for clients across a wide range of industries. This role is responsible…
Added 52 mins ago
RS
Operations Coordinator
Rockwood Service Corporation
Red Deer, AB
- Full-time
Reporting to the Division Manager, the Operations Coordinator will oversee the planning, scheduling, and dispatching of technical staff and resources to meet customer service requests.
Added 1 hour ago
A
Gestionnaire Contrôle de projets/Project Controls Manager
AFRY
Montreal, QC
- Full-time
…effort, the organization is seeking a hands-on Project Controls Manager to lead and develop a project controls team across complex, multidisciplinary engineering and consulting projects.…
Added 1 hour ago
GO
Manager - Major Energy Projects
Government of Yukon
Whitehorse, YT
- Full-time
Reporting to the Chief Operating Officer, the Manager, Major Energy Projects leads the planning and advancement of complex energy infrastructure initiatives, with a primary focus on the…
Added 1 hour ago
HP
Administrative Assistant
Health Partners Management Group
NB · Tinker, NB
- Full-time
Perform miscellaneous administrative duties to include, but are not limited to: Resource Management In and Out processing of all Medical Staff members, Safety Monitor, Assisting the…
Added 1 hour ago
GO
Senior Energy Planner
Government of Yukon
Whitehorse, YT
- Full-time
At Energy, Mines and Resources, we are committed to a healthy and sustainable resource sector, managed in partnership with Yukoners. We embrace a work environment where problem solving,…
Added 1 hour ago
C
Engagement Coordinator
Confidential
Canada
- Full-time
Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
Added 1 hour ago
RS
Punjabi Producer - OMNI
Rogers Sports & Media
Vancouver, BC
- Full-time
Reporting to the Senior Manager of News, the successful candidate will be a strong leader who supports and leads in daily news coverage, decision making, and mentorship for Punjabi-speaking…
Added 1 hour ago
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MEP Project Manager
GagaMuller
Vancouver, BC
- Full-time
As the MEP Project Manager, you will act as an Owner's Representative, providing client-side leadership and oversight of the Mechanical, Electrical, and Plumbing (MEP) elements of the…
Added 1 hour ago
C|
IT Project Manager – Level 2
Customizo | ServiceNow Elite Partner
Victoria, BC
- Contract
IT Project Manager – Level 2 | Contract | British Columbia
Added 1 hour ago
HC
1. CRP Leadership, Supervision & Development
Health Careers Canada
Toronto, ON
- Full-time
The Clinical Research Site Manager (Toronto - Phase 1-3) will oversee the operational performance, quality, compliance, and staff development of ClinSurge Research locations in Toronto.…
Added 1 hour ago
Manager, BI and Analytics
Rogers Communications
Toronto, ON · Brampton, ON · Calgary, AB
The Manager, BI and Analytics will be part of the BI Analytics team and will lead the Wireless Hardware reporting portfolio. Reporting to the Sr. Manager, Reporting & Analytics, the…
Added 2 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 2 hours ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Senior Manager, Organizational Design and Change Management will partner with leaders and teams to strengthen IMAX’s organizational effectiveness. This role will assess structures,…
Added 3 hours ago
HC
Clinical Research Site Manager - Toronto
Health Careers Canada
Mississauga, ON
- Full-time
Added 4 hours ago
J
Director, Financial Planning and Analysis
Jobgether
Canada
- Full-time
…modelling, and financial performance analysis while strengthening resource allocation and financial accountability. Working closely with senior leaders, country teams, and cross-functional…
Added 4 hours ago
SL
Senior Data Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Reporting to the Manager of RA&S Marketing Analytics, the Senior Data Analyst, you will play a key role in this transformation. You will lead analytics from business-question definition…
Added 5 hours ago
TR
Superintendent, Environmental Strategy
Teck Resources Limited
Trail, BC
- Full-time
Reporting to the Manager, Environment & Lands, the Superintendent, Environmental Strategy (known internally at Teck as Superintendent, Integrated Environmental Programs) is accountable for…
Added 5 hours ago
ES
Lead AI Engineer - TCO Agent Platform
EPAM Systems
Canada
- Full-time
…agents (e.g., Commitment Optimization, Financial Operations, Resource Optimization, Anomaly Detection) running within a multi-cloud GCP/AWS…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Inventory presentation
Staff supervision
Compliance
Sales software
Data entry
Time management
Communication
Troubleshooting
Alarm systems
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales strategies
Compliance
Customer service
Cash management
Staff training
Inventory management
Conflict resolution
Alarm systems
Sales software
Data entry
Team leadership
Product knowledge
Retail management
Onboarding
Time management
Objection handling
Retail standards
Store maintenance

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