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Added 4 mins ago
PH
Restaurant manager
Pizza Hut
St. John's, NL
- From $35 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 31 mins ago
SE
Manager, Tax Compliance
Suncor Energy
Calgary, AB
- Full-time
Drive the implementation and optimization of tax technology solutions, processes, and controls to improve efficiency and accuracy
Added 40 mins ago
O
Restaurant manager
ONroute
Dutton, ON
- $57,137.6 to $60,000 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 46 mins ago
TO
Senior Accounting & Tax Consultant Canada – ERP Implementation (Consultant)
Talent Orbis | Executive Search and Leadership Consultancy Firm
Montreal, QC
- Contract
Bilingual Senior Accounting & Tax Consultant – ERP Implementation (Advisory Only)
Added 55 mins ago
KE
Food services manager
Krawchuk Enterprises Inc.
Nanaimo, BC
- From $39 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
KE
Food services manager
Krawchuk Enterprises Inc.
Duncan, BC
- From $27.69 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
OS
Restaurant manager
Osmow's Shawarma
Huntsville, ON
- $28 to $32 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
CF
Project Technical Support – I
Centre for Chronic Disease Control
Delhi, ON
- Full-time
Role Overview: The PTS-1 plays a critical role in the successful ﬁeld implementation of the PURI-HF Study. Serving as theprimary link between the research team and the local community, this…
Added 1 hour ago
Y
Associate Technical Account Manager
Yardi
Toronto, ON
- $69,600 to $73,100 CAD / year
- Full-time
…Residential Client Services team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be…
Added 1 hour ago
MB
restaurant assistant manager
Mary Brown's Chicken
Lethbridge, AB
- Full-time
Participate in marketing plans and implementation
Added 1 hour ago
OR
Banquet manager
Ono Resto Lounge
Gatineau, QC
- $65,000 to $85,000 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
MR
Food services manager
McDonalds restaurant
Claresholm, AB
- From $53,331.2 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
MR
Food services manager
McDonalds restaurant
Cardston, AB
- From $53,331.2 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
QS
Restaurant assistant manager
QUIZNOS SUB
Lethbridge, AB
- $32 to $38 CAD / hour
- Full-time
- On-site
Participate in marketing plans and implementation
Added 1 hour ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Empowering People Through Technology: Join Manulife’s Global HR Transformation
Added 2 hours ago
A
Restaurant manager
A&W
Kindersley, SK
- From $55,335 CAD / year
- Full-time
- On-site
Participate in marketing plans and implementation
Added 2 hours ago
D
Delivery coordinator, Project management
Desjardins
Montreal, QC
- Full-time
As a project delivery manager, you help direct material, time, IT and human resources on cross-sector projects to meet objectives on time and on budget. You analyze project feasibility and…
Added 2 hours ago
CO
Senior Manager, Anti-Money Laundering Advisor
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Senior Manager, Anti-Money Laundering Advisor
Added 3 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
Red Deer, AB
- Temporary
…Clinical Information System (CIS). Reporting to the Program Manager, the Operational Clinical Informatics Lead (OCIL), Continuing Care serves as a key resource for Continuing Care partners,…
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Mississauga, ON
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Added 3 hours ago
AM
Sr. Manager - RTL Design Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 3 hours ago
Patient Care Coordinator - Registered Nurse - Rehab Units - Queens Park Care Centre
Fraser Health
New Westminster, BC
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives;…
Added 3 hours ago
K
Senior Consultant, Transaction Services
KPMG
Calgary, AB · Winnipeg, MB
- Full-time
We offer our clients start-to-finish support in the acquisition/disposition process, including coordination and implementation of financial due diligence investigations, input on strategy,…
Added 3 hours ago
S|
IT Sales Manager
Solidy | Software Development Company
BC
- Full-time
The IT Sales Manager is responsible for managing the entire sales lifecycle, which includes: prospecting new leads, qualifying new sales opportunities, performing onsite presentations to…
Added 3 hours ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…

Fire & Flower Inc.

Retail Experience Lead

Toronto, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

#hp1017

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Team leadership
Customer service
Cash management
Conflict resolution
Inventory presentation
Staff supervision
Compliance
Sales software
Data entry
Time management
Communication
Troubleshooting
Alarm systems
Objection handling
Training

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Sales strategies
Compliance
Customer service
Cash management
Staff training
Inventory management
Conflict resolution
Alarm systems
Sales software
Data entry
Team leadership
Product knowledge
Retail management
Onboarding
Time management
Objection handling
Retail standards
Store maintenance

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