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Added 1 hour ago
MAC Key Holder - Part Time -Quartier Dix-30, Brossard, QC
Estée Lauder Companies
Brossard, QC
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 1 hour ago
Team Lead-Retail
Roots
Toronto, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 2 hours ago
EL
Assistant Manager Assistant Store Manager
Estée Lauder Companies
Pointe-Claire, QC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 2 hours ago
EL
Key Holder - The Cosmetics Company Store - Temp PT - Cookstown Tanger, Cookstown, ON
Estée Lauder Companies
Innisfil, ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 2 hours ago
Team Lead-Retail (Days, Evenings, Weekends)
Roots
Belleville, ON
At Roots, our Team Leads are brand ambassadors who set the tone on the sales floor every shift. Reporting to the Store Manager, you’ll lead by example, coach teammates in the moment, and…
Added 3 hours ago
RS
Director of Business Development
Red Seal Fire Protection
Windsor, ON
- Full-time
Map every decision-maker, from the owner and asset manager to facilities, operations, procurement and risk.
Added 3 hours ago
H
Account Director
HRVST
Remote, Canada
- $90,000 to $105,000 CAD / year
- Full-time
- Remote
Participate in the hiring process, including conducting interviews, onboarding, adding team members to internal systems (e.g. Slack, billing systems), and providing training to ensure new…
Added 5 hours ago
Key Holder - The Cosmetics Company Store - Temp PT - Cookstown Tanger, Cookstown, ON
ELC Beauty LLC
Cookstown, ON
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 5 hours ago
J
Personal Lines Account Manager
JobsMedia.io
Scugog, ON
- Full-time
A leading independent insurance brokerage is seeking a highly personable and knowledgeable Personal Lines Account Manager to provide outstanding customer service. In this role, you will…
Added 6 hours ago
S
In Store Bakery - Clerk Department Second Bakery
Sobeys
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
- Full-time
…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 6 hours ago
S
Meat - Meat Cutter
Sobeys
Emerald Park, SK
- Full-time
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 6 hours ago
Director, Talent Acquisition and Employee Success
Tigera
Vancouver, BC
Framework Builder: Strong expertise in building scalable frameworks for performance tracking, onboarding, manager training, and retention.
Added 7 hours ago
W
Assistant Park Manager
WildPlay
Maple Ridge, BC
- Full-time
The Assistant Park Manager plays a vital role in supporting the Park Manager and is actively developed through hands-on experience and mentorship to prepare for future leadership…
Added 7 hours ago
W
Assistant Park Manager
WildPlay
Victoria, BC
- Full-time
The Assistant Park Manager plays a vital role in supporting the Park Manager and is actively developed through hands-on experience and mentorship to prepare for future leadership…
Added 8 hours ago
In Store Bakery - Clerk Department Second Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
…the Bakery Department and staff in the absence of the Bakery Manager. Actively contribute to an environment of employee and customer…
Added 9 hours ago
EL
Assistant Manager - The Cosmetics Company Store - FT - McArthurGlen Designer Outlet - Vancouver, BC
Estée Lauder Companies
Vancouver, BC
- Full-time
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 10 hours ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 11 hours ago
Assistant Manager Assistant Store Manager
ELC Beauty LLC
Pointe-Claire, QC
We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our…
Added 12 hours ago
S
Produce - Manager Produce
Sobeys
Parkhill, ON
- Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 13 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Parkhill, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 14 hours ago
AG
Administrative Assistant
Apex Geomatics Construction Surveyors Ltd
Sherwood Park, AB
- Full-time
Reporting to the Administrative Manager, this position plays a key role in daily office operations, including front desk reception, travel and accommodation coordination, HR administration,…
Added 15 hours ago
GC
Assistant Manager
Group Compass Ltee
Calgary, AB
- Full-time
The Assistant Manager, supports the Unit Manager in overseeing the daily operations of food service locations. This role is responsible for ensuring exceptional customer service,…
Added 15 hours ago
Team Lead-Retail
Roots
Vancouver, BC
…motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model…
Added 17 hours ago
FS
Account Manager
Fresh Start Foods Canada Ltd.
Richmond, BC · Fresh Start West Richmond-British Columbia-FSW
- Full-time
We are currently seeking a Full-Time Account Manager to join our team based out of our Richmond, BC location. The Account Manager plays a key role in supporting customer retention, business…
Added 17 hours ago
NB
Assistant Manager, Administration
National Bank of Canada
Winnipeg, MB
- Full-time
This position reports to the Manager, PPSA Administration within Equipment Finance. You will work closely with PPSA Administrators, Senior Administrators, students, peer leaders and…

Fire & Flower Inc.

Retail Experience Lead

Slave Lake, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategy
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Team onboarding
Conflict resolution
Cash handling
Security systems
Inventory presentation
Retail sales principles
Staff training
Administrative duties
Product knowledge
Provincial Cannabis Certification
Retail management

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