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Added 6 mins ago
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Receptionist
Bluestar Equity
Hamilton, ON
- Full-time
…culture of collaboration, growth, excellence, and continuous learning, where individuals are supported, empowered to take initiative, and given opportunities to make a meaningful…
Added 6 mins ago
PP
Training Supervisor
Pestell Pet Products
New Hamburg, ON
- Full-time
…consistent employee onboarding, job competency, and ongoing skills development in a manufacturing environment. This role also provides supervisory coverage and operational support by…
Added 8 mins ago
Senior Campaign Manager (20 Month Contract)
Varicent
Toronto, ON
As a Senior Campaign Manager, you will join Varicent’s Global Integrated Campaigns team and play a key role in generating pipeline and revenue from net-new prospect accounts across global…
Added 8 mins ago
Senior Supply Chain Advisor
NorQuest College
Edmonton, AB
Reporting to the Manager of Supply Chain Management, the Senior Supply Chain Advisor has responsibilities and duties that enable the role to be an "end to end" supply chain management…
Added 8 mins ago
Simulation Centre Coordinator
NorQuest College
Edmonton, AB
Reporting to the Manager, Olson Centre for Health Simulation, the Simulation Centre Coordinator provides centralized operational, administrative, and service coordination for the Olson…
Added 8 mins ago
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Manager, Credit Portfolio Management
FCC / FAC
Regina, SK · Calgary, AB · Ottawa, ON · FCC Tower
- Full-time
Growth: Learning and development opportunities to help you thrive
Added 8 mins ago
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Asset Protection Partner
Sephora
Victoria, BC
- $25 to $30 CAD / hour
…bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and…
Added 23 mins ago
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Financial Service Representative - LendDirect Office 1556
LendDirect
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 23 mins ago
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Assistant Branch Manager - Office 1553
LendDirect
Kingston, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 23 mins ago
NC
Manufacturing Supervisor- night shift
Norwell Consumer Healthcare | Norwell Santé Grand Public
Montreal, QC
- Full-time
Identifies and recommends to his manager / director, the training and development needs of his staff according to the current and future needs of his team and coordinates activities related…
Added 23 mins ago
MC
Member Services Representative - Part Time
Meridian Credit Union
Woodstock, ON
- $45,000 to $49,900 CAD / year
- Part-time
Continued individual learning and development to align with Meridian core competencies and values while delivering on action plans aligned with Employee Engagement results.
Added 23 mins ago
VC
Cook 1
Vancouver Coastal Health
Squamish, BC
- $29.24 CAD / hour
- Temporary
…Health’s (VCH) vision, “ We Care for Everyone, We are Always Learning, and We strive for Better Results”, values, and policies, the position promotes a safe and respectful working…
Added 23 mins ago
MI
Senior Associate Director, Nexus, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
…and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide…
Added 23 mins ago
AF
Assistant Branch Manager - Office 1553
Attain Finance
Kingston, ON
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 23 mins ago
AF
Financial Service Representative - LendDirect Office 1556
Attain Finance
Calgary, AB
- Full-time
“My nearly decade-long journey with LendDirect has been an incredible experience filled with growth, opportunity, and development. Over the years, I’ve had the privilege of working in three…
Added 35 mins ago
RT
Organizational Change Manager
Russell Tobin
Ottawa, ON
- $100 to $110 CAD / hour
- Contract
Design and implement adoption approaches for AI-enabled tools and new ways of working, including role-based learning, manager enablement, champion networks, pilot activities, and…
Added 35 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Tremplin Consortium supports the career and professional development (CPD) and career preparedness of biomedical graduate trainees and postdoctoral fellows across affiliated research…
Added 35 mins ago
MI
Senior Associate Director, Nexus, Investor Delivery
MUFG Investor Services
Toronto, ON
- $90,000 to $132,000 CAD / year
- Full-time
…and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide…
Added 35 mins ago
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Property Manager - Multi-Residential (Contract)
Morguard
Toronto, ON
- Full-time
Access to experienced subject matter experts who provide mentorship and hands‑on learning.
Added 35 mins ago
PC
Project Manager - Building Science
Pinchin Canada
Victoria, BC
- Full-time
Pinchin is seeking a Project Coordinator or Project Manager to join our Building Science and Sustainability (BSS) team in Victoria. This new role will report directly to the Operations…
Added 35 mins ago
MU
MARINE SERVICES TECHNICIAN (RTP IV)
Memorial University, Newfoundland and Labrador
St. John's, NL
- Full-time
…Centre for Applied Ocean Technology (CTec) provides research and development support, industry outreach, and scientific and technical advisory services to clients and partners, with…
Added 35 mins ago
DM
Manager, Project Controls
DMC Mining Services
Vaughan, ON
- Full-time
…services from shaft sinking and raise boring to complete mine development and operation. We're looking for dedicated professionals to join our team and contribute to our legacy of…
Added 35 mins ago
CG
Senior Manager, Cybersecurity Technology Transformation Services
Cyberium Group
Richmond, BC
- Part-time
Continuous Learning and Skill Development Opportunities
Added 35 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We grow and develop - both as individuals and as a company. We encourage new ideas, value continuous learning, and embrace diversity to do our best work together as a team.
Added 35 mins ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
We grow and develop - both as individuals and as a company. We encourage new ideas, value continuous learning, and embrace diversity to do our best work together as a team.

Fire & Flower Inc.

Retail Experience Lead

Slave Lake, AB, Canada

Apply About employer

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategy
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Team onboarding
Conflict resolution
Cash handling
Security systems
Inventory presentation
Retail sales principles
Staff training
Administrative duties
Product knowledge
Provincial Cannabis Certification
Retail management

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