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Added 6 mins ago
TS
Music teacher - elementary school
Third Schools
Rocky View, AB
- $60,000 to $90,000 CAD / year
- Full-time
- On-site
Lead students in activities to promote their physical, mental and social development and their school readiness
Added 10 mins ago
VC
General Practice with Obstetrical Surgical Skills (OSS), Squamish General Hospital
Vancouver Coastal Health
Squamish, BC
- Full-time
…taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in…
Added 10 mins ago
S
Short Haul Driver
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 11 mins ago
K3
Early childhood educator (ECE)
Kids 3 Blackfalds Daycare
Blackfalds, AB
- From $18 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 24 mins ago
MA
Registered Nurse - Infection Prevention and Control Practitioner (Temporary Full-Time)
Muskoka Algonquin Healthcare
Huntsville, ON
- Full-time
Lead the development, implementation, and evaluation of infection prevention and control policies and procedures
Added 24 mins ago
EM
Supply chain director
Emballages Mitchel Lincoln
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- From $128,000 CAD / year
- Full-time
- On-site
Assign projects and programs to the purchasing and warehouse departments across the organization
Added 25 mins ago
Experienced Batt and Poly Insulation Installer - Ottawa
GNI Management Group Inc.
Ottawa, ON
Lead the installation of batt insulation in walls, ceilings, floors, attics, crawl spaces, and other building assemblies to reduce the transfer of heat, cold, sound, and fire.
Added 25 mins ago
Casual Registered Early Childhood Educator
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Haldimand, ON · Toronto, ON · Mississauga, ON · Brampton, ON · Caledon, ON · ON
Lead and or participate in assessment meetings for children with special needs with the supervisor and/or other agencies; make recommendations to adapt programs as necessary
Added 25 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Grande Prairie, AB
Added 38 mins ago
MS
Instructor, recreation
Mad Science of Toronto
North York, ON
- From $45 CAD / hour
- Part-time
- Contract
- On-site
Lead groups and individuals in recreational or leisure programs
Added 40 mins ago
SD
Pharmacist, Hourly Part Time Day
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Toronto, ON
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Proven ability to drive and build the business, lead by example and support enterprise programs
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SD
Pharmacist, Hourly Part Time Day
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Pharmacist, Hourly Full Time Day
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Pharmacist, Hourly Part Time Flexible Shifts
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Pharmacist, Hourly Full Time Flexible Shifts
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Pharmacist, Hourly Full Time Day Greenlight Requisition
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Added 40 mins ago
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Front End Checkout Team Associate
Walmart
Selkirk, MB
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 40 mins ago
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Front End Checkout Team Associate(Part Time)
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Ottawa, ON
- Part-time
3.Promotes company sponsor programs, ie. Credit card service, product protection and charity initiatives.
Added 40 mins ago
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customer service manager
Walmart
Hanover, ON
- Part-time
…skills in a fast paced retail environment. In this role, you lead front end operations to deliver exceptional customer service, support a positive shopping experience, and drive customer…
Added 40 mins ago
AH
50/50 Staff Supervisor
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Toronto, ON · Scotiabank Arena
- Part-time
Plan and lead team-building initiatives and recognition programs that strengthen collaboration, reinforce MLSE's values, and foster an inclusive, motivated workplace.
Added 40 mins ago
SS
Transfer Agency Centralized Alternatives, Senior Associate
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Toronto, ON
- Full-time
Serve as operational lead for Alternative clients.
Added 40 mins ago
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Sales Professional - Inside Sales
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RRSP Matching and Deferred Profit Sharing company programs
Added 40 mins ago
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Manager, DtC (Retail/Ecomm) Data Analytics
Samsung Electronics
Mississauga, ON
- Full-time
…KPIs) to optimize performance and measure the impact of digital programs, products, and customer experiences. This role involves designing and implementing digital reporting frameworks,…

Fire & Flower Inc.

Retail Experience Lead

Slave Lake, AB, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Oct 9, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 250+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They ensure high standards of customer service, product presentation, and regulatory compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required for this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication skills
Time management
Organizational skills
Troubleshooting
Compliance
Sales strategy
Data entry
Alarm system operation

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness discount

Visa sponsorship

Not detected in the job text

Keywords

Cannabis retail
Retail operations
Store management
Customer experience
Compliance
Sales targets
Team onboarding
Conflict resolution
Cash handling
Security systems
Inventory presentation
Retail sales principles
Staff training
Administrative duties
Product knowledge
Provincial Cannabis Certification
Retail management

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