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Added 16 mins ago
MS
Onboarding Engagement Project Manager, AVP
Morgan Stanley
Calgary, AB
- Full-time
The Onboarding Project Manager will be part of the U.S. Public Equity Solutions group within the Morgan Stanley at Work organization. U.S. Public Equity Solutions service group is…
Added 1 hour ago
S
Meat - Meat Cutter
Sobeys
Sherwood Park, AB
- Full-time
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 1 hour ago
DG
Culinary Operations Supervisor
Dexterra Group
Surrey, BC
- Full-time
Reporting to the Area manager , Remote Hospitality West, the Culinary Operations Supervisor is responsible for leading culinary excellence and standardization throughout Western Canada. The…
Added 5 hours ago
KH
Property Manager
KY Home Solution
Charlottetown, PE
- Full-time
If so, you might be our next Property Manager.
Added 5 hours ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Sherwood Park, AB
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 5 hours ago
QR
Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Working closely with the Operations Manager, Purchaser, Customer Service, and Sales teams, the Warehouse Supervisor drives continuous improvement, develops employees, supports…
Added 5 hours ago
TE
Leasing Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $75,000 to $80,000 CAD / year
The Leasing Manager is responsible for overseeing leasing activities across the property portfolio, with a focus on maximizing occupancy, optimizing rental performance, and maintaining…
Added 5 hours ago
CM
Campaign Manager
Curiocity Media Group
Toronto, ON
- Full-time
The Campaign Manager is the operational backbone of a branded campaign at CMG Labs, owning it end-to-end from contract confirmation through post-campaign reporting. This role suits someone…
Added 6 hours ago
LD
Retail Team Lead
LEGOLAND Discovery Centre
Vaughan, ON · Toronto, Ontario
- $19.5 CAD / hour
- Full-time
Support recruitment, onboarding, training, and ongoing development of the Retail Team.
Added 7 hours ago
S
In Store Bakery - Baker
Sobeys
Emerald Park, SK
- Full-time
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 7 hours ago
MC
Link Layer Integration Testing Manager (35387)
Myticas Consulting
Ottawa, ON
- Full-time
The Manager, Link Layer Integration, Verification & Validation is responsible for leading the end-to-end integration, verification, validation, and operational readiness of advanced…
Added 7 hours ago
MC
IBM ISAM Developer Administrator (35813)
Myticas Consulting
Toronto, ON
- Contract
Implement SSO, MFA, adaptive authentication and customer onboarding journeys.
Added 7 hours ago
S
Produce - Manager Produce
Sobeys
Toronto, ON
- Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 7 hours ago
In Store Bakery - Baker
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Emerald Park, SK
Provide customers with friendly and professional service. Under the direction of the Bakery Manager, prepare baking products for customer purchases. Actively contribute to an environment of…
Added 9 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Langley (District), BC · City of Langley, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 9 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Surrey, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 9 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Burnaby, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 9 hours ago
FB
Operations Coordinator
Forbes Bros. Group of Companies
Coquitlam, BC
- Full-time
Coordinate onboarding documentation, training requirements, and equipment readiness. Support field employees with PPE requests, apprenticeship documentation, and IT requests with Project…
Added 11 hours ago
Produce - Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 12 hours ago
AI
Accounts Payable Manager
American Iron & Metal (AIM)
Montreal, QC
- Full-time
Reporting to the Senior Manager, Corporate Accounting, the Accounts Payable Manager will play a key leadership role within AIM’s Finance Shared Services Center (FSSC). The incumbent will be…
Added 13 hours ago
S
Produce - Clerk Produce
Sobeys
Toronto, ON
- Full-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 14 hours ago
T
Developing Investment Advisor - Edmonton & Calgary
TD
Calgary, AB
- Full-time
Added 14 hours ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Mississauga, ON
- Full-time
Aafiyat Medical Centre (AMC) is hiring a Clinic Manager for our Mississauga, Ontario location.
Added 15 hours ago
C
Information Technology Operations Manager
Cardata
Canada
- $80,000 to $120,000 CAD / year
- Full-time
…systems, and working closely across product, operations, and customer teams, you’ll do well…
Added 16 hours ago
SM
Senior Account Manager (Base + Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Lead kickoff and onboarding meetings for the accounts you take on.

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

Apply About employer

More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required to perform the duties of this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Compliance
Product knowledge
Alarm systems
Data entry
Training
Sales strategies
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Operations
Compliance
Cash Management
Team Leadership
Onboarding
Training
Conflict Resolution
Alarm Systems
Data Entry
Inventory
Product Presentation
Retail Management
Staff Supervision

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