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Added 15 mins ago
K
Associate Vice President, Corporate Finance
KPMG
Calgary, AB · AB · Winnipeg, MB · Edmonton, Alberta
- Full-time
…work week to fulfill the accountabilities required for their job. Likewise, employees need time to devote to personal matters, and our approach to flexibility provides for…
Added 30 mins ago
FB
Customer Service Representative
Farm Boy Inc.
Barrie, ON
- $18 CAD / hour
- Full-time
…each other, and finding a place where their potential meets…
Added 30 mins ago
LN
Entry-Level Business Development Associate
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NS · Nova Scotia, Canada
- Full-time
Whether you're a recent graduate, transitioning from hospitality or retail, or simply looking for a fresh opportunity, we're more interested in your potential than your previous job titles.
Added 30 mins ago
RT
Project Controls Advisor
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Lac de Gras
- Full-time
…consideration should clearly identify their status on their online job application and resume.Where you will be workingLocated in the Northwest Territories of Canada, the Diavik Diamond…
Added 30 mins ago
C
Optical AI Product Line Manager
Ciena
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- Full-time
…flexibility, Ciena supports growth and well-being - on and off the job. Connect with a career that…
Added 30 mins ago
TT
Retail Store Associate Part Time Seasonal Winners
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- Part-time
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Added 44 mins ago
A
Steward (Part-Time)
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Added 1 hour ago
W
(CAN) Directs Store Delivery Associate
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- Part-time
Working as a Directs Store Delivery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you coordinate and…
Added 1 hour ago
W
(CAN) General Merchandise Associate
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- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 hour ago
HP
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- Full-time
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Added 1 hour ago
HE
Entry-Level Customer Services – Hospitality or Retail Backgrounds Welcome
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- Full-time
Competitive, growth-minded individuals who want more than ‘just a job’
Added 2 hours ago
SD
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Trains cashiers/merchandisers in job functions
Added 2 hours ago
RM
Supervisor, Centralized Scheduling
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Added 2 hours ago
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Sales and Marketing Management Trainee
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- $41,000 to $45,000 CAD / year
- Full-time
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Added 2 hours ago
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Customer Service Representative
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Added 3 hours ago
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If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
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Added 3 hours ago
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Retail Associate Part-Time Marshalls Meadows Parkway
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Added 5 hours ago
CI
Seasonal Associate
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…all succeed together. A Carter’s career doesn’t feel like a job. It feels like connections, between customers, teams, and families. Caring, teamwork, flexibility, and growth are what make…
Added 5 hours ago
TC
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Added 5 hours ago
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Added 5 hours ago
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Added 5 hours ago
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Added 5 hours ago
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Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

Apply About employer

Applications open in a new tab.

Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required to perform the duties of this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Compliance
Product knowledge
Alarm systems
Data entry
Training
Sales strategies
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Operations
Compliance
Cash Management
Team Leadership
Onboarding
Training
Conflict Resolution
Alarm Systems
Data Entry
Inventory
Product Presentation
Retail Management
Staff Supervision

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