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Added 3 mins ago
C
VIP BOH Supervisor
Cineplex
Toronto, ON · CPX Don Mills VIP
- Part-time
Work closely with entire team, including the General Manager, sharing information openly to enhance learnings and problem solving on an on-going basis.
Added 3 mins ago
AB
Marketing Advisor – Marketing & Brand
Alberta Blue Cross
AB · Hybrid
- Full-time
…to delivering exceptional customer experience and community leadership. We’re committed to providing the best health coverage to over 1.8 million members and take an active role in…
Added 3 mins ago
IC
Lab Operations Manager
Intel Corporation
Toronto, ON · CAN - - Toronto
- Full-time
As a Lab Operations Manager, you will help build and lead a team responsible for delivering reliable, scalable, and efficient lab operations that support engineering development and…
Added 3 mins ago
H
Category Business Manager
HP
Mississauga, ON
- Full-time
We are seeking a Category Business Manager to lead strategic product line management and drive business growth. In this role, you will shape category strategies, define business plans, and…
Added 3 mins ago
Interim Manager (12 Month Contract)
Sephora
Sudbury, ON
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 3 mins ago
F/
Senior Relationship Manager, Agriculture Commercial Financing
FCC / FAC
Abbotsford, BC
- Full-time
Growth: Learning and development opportunities to help you thrive
Added 3 mins ago
VC
Food Service Worker
Vancouver Coastal Health
Squamish, BC
- $25.82 CAD / hour
- Part-time
Grow your career with employer-paid training and leadership development opportunities
Added 3 mins ago
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Production Supervisor, Carberry
''
Carberry, MB
- Full-time
…reduction of turnover and absenteeism, employee recognition, development, and training of direct reports, coaching and mentoring of direct reports…
Added 3 mins ago
Branch Manager
Talent Acquisition Team at Westland Insurance. Text reply only.
Sundre, AB
We’re searching for a Branch Manager. Are you searching for new possibilities?
Added 3 mins ago
Pharmacy Manager
Neighbourly Pharmacy
Saskatoon, SK
Neighbourly Pharmacy is looking for a Full-Time Pharmacy Manager, Term to join our team at Pharmasave #433 in Saskatoon, Saskatchewan
Added 3 mins ago
FL
Assistant Manager
Foot Locker
Brampton, ON
- Full-time
Serve as Manager on Duty when scheduled, providing confident leadership and clear direction.
Added 3 mins ago
GD
GARAGE - Store Manager - Grandview Corners
Groupe Dynamite, Inc Garage
Surrey, BC
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 3 mins ago
GD
GARAGE - Assistant Manager - Pine Centre
Groupe Dynamite, Inc Garage
Prince George, BC
- Full-time
Reporting to the Store Manager, your main focus as the Assistant Manager is to assist the Store Manager in all aspects of the store operations, by providing leadership that optimizes sales…
Added 3 mins ago
FL
Store Manager
Foot Locker
AB · Rocky View, Alberta
- Full-time
You were born to lead. Reporting to your District Manager, your number one priority is to lead the store team to provide extreme customer service. You will lead, coach, and develop your…
Added 3 mins ago
CM
Development Manager
Colonnade Management Inc.
Ottawa, ON
- Full-time
Reporting to the Sr. Development Manager, the Development Manager (“DM”) will manage all aspects of the development process including design, schedule, financial analysis, contracts,…
Added 3 mins ago
CM
Construction Manager
Colonnade Management Inc.
Ottawa, ON
- Full-time
Reporting to the Senior Construction Manager, the Construction Manager provides support to the Development team for the implementation of construction projects from start to finish. Project…
Added 3 mins ago
KA
Centre for Excellence - General Manager
KF Aerospace
Kelowna, BC
- $100,000 to $120,000 CAD / year
Reporting to the Board of Directors, the General Manager is the Centre’s senior operational leader. The GM translates the Centre’s mandate and strategic direction into sustainable…
Added 3 mins ago
SC
Executive Assistant & Donor Relations
Stella's Circle Community Services Inc.
NL
- $31.72 to $34.31 CAD / hour
- Full-time
…Burry Foundation. The incumbent also plays a key role in Fund Development, particularly in the areas of direct mail, donor database management and proposal writing. This position provides…
Added 3 mins ago
BO
Manager, Operations & Maintenance
Board Of Governors of Exhibition Place
Toronto, ON
- $115,585 to $146,070 CAD / year
Reporting to the Director, Operations and Facility Services, the Manager, Operations & Maintenance is responsible for managing a team of technical professionals and providing leadership for…
Added 3 mins ago
NR
STORE TEAM LEADER
Northern Reflections Ltd
Kingston, ON
- Part-time
strong on-the-floor leadership in the absence of the Store Manager or Assistant
Added 3 mins ago
MN
Grant Coordinator
Metis Nation Saskatchewan
Saskatoon, SK
- Full-time
Under the direction of the HMHA Program Manager, the Grant Coordinator oversees the delivery and reporting of Ministry specific grant funding opportunities for Locals. The position is…
Added 3 mins ago
Director, Product Management
Velan Inc.
Montreal, QC
…launch readiness, within the stage-gate process owned by the Manager, Product Development…
Added 3 mins ago
S
Industrial Fabrication Warehouse Lead
Startec
Calgary, AB
- Full-time
…matters and decisions beyond your authority to the Supply Chain…
Added 3 mins ago
XT
HR Manager
XTL Transport, Logistics, Distribution
Airdrie, AB
- Full-time
A HR Manager is expected to manage HR programs, recruitment, and career development. An ideal candidate for this position will facilitate communication among staff members, address…
Added 3 mins ago
LW
Warehouse Operations Supervisor
Lammle's Western Wear Ltd
Calgary, AB
- Full-time
Strong leadership and team development skills

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required to perform the duties of this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Compliance
Product knowledge
Alarm systems
Data entry
Training
Sales strategies
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Operations
Compliance
Cash Management
Team Leadership
Onboarding
Training
Conflict Resolution
Alarm Systems
Data Entry
Inventory
Product Presentation
Retail Management
Staff Supervision

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