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Added 1 min ago
AC
Daycare supervisor
A CHILD’S STORY – TERWILLEGAR DAY CARE
Edmonton, AB
- $36 to $38 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 11 mins ago
M
Department Manager, Category - Footwear (Full Time)
MEC
Quebec, QC
- Full-time
…adventures – and as a Department Manager , you’ll be there to lead our teams to make it…
Added 11 mins ago
TT
Retail Customer Service Coordinator Full Time Winners – Londonderry Mall
The TJX Companies, Inc.
Edmonton, AB
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 26 mins ago
JR
Manager, Research and Partnerships
Jumpstart Refugee Talent
Calgary, AB · Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
…seeking an experienced research and partnership professional to lead and pioneer the next stage of RLI Canada’s…
Added 41 mins ago
NK
Dog Trainer - Apprenticeship Program
Noble k9
St. Agatha, ON · Saint Agatha, ON
- Internship
Most people spend four years and tens of thousands of dollars on education that doesn't lead anywhere. They graduate with debt and zero practical skills. Meanwhile, the dog training…
Added 41 mins ago
T
Client Solutions Manager - Global Business Solutions - Canada
TikTok
Toronto, ON
- Full-time
- Grow revenue, educate, and lead upsell conversations with clients post initial sale
Added 56 mins ago
7
Store Crew
7-Eleven
Fort McMurray, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 56 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Surrey, BC
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 56 mins ago
QC - ASSISTANT STORE MANAGER
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
…and a key player in creating an amazing store experience. You lead by example, inspire your team to hit sales goals, and make every customer feel their best walking out the…
Added 56 mins ago
TA
QC - SALES LEAD - FULL TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Montreal, QC
- Full-time
Reporting to the Store Manager, the Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates, and making…
Added 56 mins ago
Senior Engineer, Access (East), Pacific Link (Contract)
Trans Mountain
Calgary, AB
Lead and support field reconnaissance activities, documenting observations and findings to inform route selection, facility siting, GIS updates, and construction strategies.
Added 56 mins ago
Senior Engineer, Access (West), Pacific Link (Contract)
Trans Mountain
Calgary, AB
Lead and support field reconnaissance activities, documenting observations and findings to inform route selection, facility siting, GIS updates, and construction strategies.
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Brandon, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Vancouver, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Calgary, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Surrey, BC
- Internship
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
7
Store Crew
7-Eleven
Winnipeg, MB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
FV
Full-stack Developer
Fred Victor
Toronto, ON
- Full-time
Lead the technical investigation and resolution of complex application issues that require independent analysis, troubleshooting across multiple layers of the technology stack, and…
Added 1 hour ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
AB · Edmonton, AB
- Full-time
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 1 hour ago
LC
Teacher, daycare
La Clé
Penetanguishene, ON
- $18.93 to $23.73 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
LC
Daycare teacher
La Clé
Collingwood, ON
- $18.93 to $23.73 CAD / hour
- Full-time
- Contract
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
KC
Early childhood educator (ECE)
KIDS CONNECTION DAYCARE & OSC L
Legal, AB
- From $20 CAD / hour
- Full-time
- On-site
Develop and implement child-care programs that support and promote the physical, cognitive, emotional and social development of children
Added 1 hour ago
SD
Pharmacist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 1 hour ago
GL
Child care worker assistant
Garderie Les Jardins de l'Avenir
Sainte-Julie, QC
- From $20.87 CAD / hour
- Full-time
- On-site
Assist early childhood educators in carrying out programs that promote the physical, cognitive, emotional and social development of children

Fire & Flower Inc.

Retail Experience Lead

Mississauga, ON, Canada

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Job details

Education: High school diploma
Experience: 2 years of experience in the retail industry.
Posting language: English
Posted: Sep 8, 2026

Original job description

About Us:

Founded in 2020, FIKA’s origin is a lifestyle brand redefining cannabis retail including flagship locations in Toronto’s Union Station and Distillery District. The FIKA Company is the home of 20 + Canadian retail banners, with over 200+ stores across Ontario, Manitoba, Saskatchewan, Alberta, B.C., and Yukon. At FIKA we provide exceptional service in a variety of welcoming, intuitive, and diversified store environments, this has allowed The FIKA Company retail family to evolve into the destination for every type of cannabis consumer

Job Overview

The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.

The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to supervising staff, assisting cashiers, delivering a consistently high customer service level, cash management, administrative duties, setting alarms, and keeping the front of house clean and organized.

All Retail Experience Leads are expected to be stewards of compliance and education leading by example, providing education, and reinforcing company standards. The Lead is also responsible for escalating all employee issues and customer complaints/inquiries to store managers for resolution.

Core Competencies and Requirements

Strong knowledge of retail sales principles, methods, practices, and techniques.
Strong work ethic and positive team attitude.
Ability to guide, educate and motivate employees.
Strong customer service and troubleshooting skills.
Strong communication skills (verbal & written).
Familiarity with security alarm systems – enabling and disabling.
Ability to learn and adapt to sales software quickly.
Proven data entry, data editing and typing skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Able to respond quickly in a dynamic and changing environment.
Excellent organizational and time management skills.
Experience with cash management.

Job Duties

Open and Close retail store, including activating and deactivating alarms.
Greet and assist customers in a manner that models exemplary conduct to other staff.
Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge, and remind them of upcoming sales.
Assist with team member onboarding, training, and continuous education.
Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
Ensure all customer complaints are addressed and handled professionally.
Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Where necessary, identify and suggest technology solutions to meet evolving customer needs.
Escalate team member issues to direct manager.
Act as a steward of education and compliance.

Why you’ll love working here

Opportunity to work with a best-in-class team
Internal advancement opportunities
Wellness program including access to mental health resources
Access to internal learning & development programs
Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

2 years of experience in the retail industry.
High school diploma or GED required.
Experience in all aspects of customer service.
Clear criminal record.
Provincial Cannabis Certification.

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Ability to stand for long periods of time.
Ability to lift 25 pounds.
Overtime as required.

The FIKA Company respects the diversity of the people it hires and serves. Inclusion to us means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person’s talents and strengths.

*This application may be evaluated using AI technology as part of our process. Final hiring decisions are made by people. Thank you for your interest and application, only those selected for next steps will be contacted. *

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More about this job

Responsibilities

The Retail Experience Lead is responsible for overseeing daily store operations, including opening and closing procedures and staff supervision. They must ensure high standards of customer service, product presentation, and compliance while acting as a knowledge resource for the team.

Requirements

Candidates must have at least 2 years of retail experience and a high school diploma or GED. A clear criminal record and provincial cannabis certification are required to perform the duties of this role.

Skills

Retail sales
Staff supervision
Customer service
Cash management
Conflict resolution
Inventory management
Team leadership
Communication
Time management
Compliance
Product knowledge
Alarm systems
Data entry
Training
Sales strategies
Objection handling

Benefits

Wellness program
Mental health resources
Learning and development programs
Team member discount
Perkopolis
Goodlife fitness access

Visa sponsorship

Not detected in the job text

Keywords

Retail
Cannabis
Sales
Customer Service
Operations
Compliance
Cash Management
Team Leadership
Onboarding
Training
Conflict Resolution
Alarm Systems
Data Entry
Inventory
Product Presentation
Retail Management
Staff Supervision

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